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Customer service

Customer Service

Hello, how can we help you?

Find your answer in our categories.

Customer Service

Hello, how can we help you?

Find your answer in our categories.

Frequently asked questions
  • I have not received my order yet. What should I do?

    You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Tezenis.com, you can directly access the FOLLOW YOUR ORDER/ RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from FOLLOW YOUR ORDER/RETURN section within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • How much do I have to pay for the delivery?

    Price for 48-hour express delivery is €8,95. Standard delivery with Bpost is €4,95 (free for "Tezenis Talent" loyalty program members). Delivery is free for orders over 49€.

  • What is the delivery timeline for my online order by carrier?

    Order before 15:00 (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery) or within 4 - 5 working days (standard delivery). Any order placed after that time will be dispatched on the next business day.
    We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

  • Can I return the items bought online?

    You can find all the details of your order by accessing the "Follow your order/return" section. Once you enter this section with your surname and order number, click on the "RETURN REQUEST" button and complete the form by selecting the item, the quantity, and the reason. After you choose the items, click on "Return to store". The refund will always be made with the same method of payment chosen at the time of purchase. Remember that you have 10 days (from the moment you filled in the online return application) to go to the store. The point of sale can't return the amount of your return in cash.

  • Do I have to pay to return my order?

    Shortly after filling out the return form on your Follow your order/return page, you will be able to download the return label which will allow you to return your items completely free of charge.

  • How will I receive my refund?

    The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store, to the courier or to a pick up point. If you opt for a return in store, you have the choice between several reimbursement methods among those accepted in the point of sale where you have decided to make your return. We would like to point out that the point of sale is not required to return the amount of your return in cash.

  • I'm not sure about the bra size or style, what can I do?

    You can use our "Bra guideline" to discover the right bra size and the right style for any occasion.

  • How and when can I contact Customer Service?

    You can always contact us via webform, phone, chat, or by writing to hello@tezenis.com. Customer Service is active from Monday to Saturday from 08:00 to 20:00, all year long except the following holidays:

    January 1st
    January 6th
    Easter Monday
    May 1st
    May 30th
    Corpus Christi
    August 15th
    November 1st
    November 18th
    24-25-26 December
    December 31st

    * The aforementioned times may be subject to change during periods of intense activity.

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