Returns
Remember that you have up to 30 days from delivery of the order to change your mind and request your return
online.
For more info, consult our RETURN
POLICY under Article 8 of the general sales conditions.
Remember that you have up to 30 days from delivery of the order to change your mind and request your return
online.
For more info, consult our RETURN
POLICY under Article 8 of the general sales conditions.
In-store return is always free of charge.
Order at tezenis.com and try on your products. If this does not meet your expectations, you can
return the goods for free in the store within 30 days from the date of receipt of the order.
If you want to return the products in a Tezenis store, just follow these steps:
1 Drop off your items at any Tezenis point of sale in Belgium..
2 You will have the option to choose between exchanging the item (s) or getting a refund.
3 If you opt for a refund, you have the choice between several refund methods among those
accepted at the point of sale where you have decided to make your return.
We would like to point out that the point of sale is not required to return the amount of your
return in cash.
Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Tezenis point of sale in Belgium. You have 30 days from the delivery of your order to return the products to the store of your choice.
Return by courier is always free for the members of the Tezenis loyalty programme.
You can return your order for free by shipping the items back to us by using the pre-paid return label that was included in your order.
Follow the steps below:
1. Complete the return form that you can find by accessing your account. If you are not registered on Tezenis.com, you can directly access the “Follow your order / return” section at the bottom of the page.
2. Prepare the package and attach the return label on the parcel. The pre-paid label was included with your order.
3. Drop off your return package at your nearest Bpost location.
4. You will be refunded through the refund method you chose during the return procedure once your items arrive to our warehouse and your return has been approved.
Unfortunately, the exchange via the courier is not possible. However, we are happy to inform you that you can exchange your items at any Tezenis store in Belgium.
You have up to 30 days from delivery to change your mind and make your return request.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
We included a pre-paid Bpost return label with your order.
To be able to find and download the label, you must first complete the return procedure. You can do that by accessing the "Follow your order/return" section and clicking on the "Return request" button. You will be able to download the label directly from the details of your return after 24 hours. By clicking on the "Download the label" box, the return label will be sent to the email address associated with the order for which the return has been made. No login is necessary.
The return form cannot be modified online after it has been completed. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Tezenis point of sale in Belgium. You have 30 days from the delivery of your order to return the products to the store of your choice.
If you change your mind and you don’t want to return the items anymore, you just don’t have to contact the courier or take the items to the store.