The stores of our brand are currently adapting to the containment measures of the COVID-19 virus. We inform you that, given the elevated number of orders registered in this period, your purchase may be delayed on shipping. Our team is safely giving their best to complete the orders as soon as possible!
Do not worry! We have slowed down the processing of orders because of the problems related to the COVID-19 emergency. If you have received the order confirmation email, it means that our system has correctly obtained it and will be processed as soon as possible, according to the measures issued by the Italian Government for the Covid-19 emergency. We remind you that the amount of your order will initially be committed to your credit card, but only after the shipment confirmation will it be actually withdrawn.
The delivery cost is €6.95 and you get free delivery for any order over €40.
UPS will take care of your delivery. In the shipping confirmation email you
will find the link at which you can track your package.
Order before 12 noon (Italian time) and your goods will be delivered at your
chosen address within 48
hours. Any orders made after that time will leave our warehouses on the next
business day. You can
monitor any time your order through the tracking you received per email. We
inform you that,
concurrently with special events (Sales, Black Friday or Cyber Monday, etc.)
your order can be slightly
delayed. This delay is due to the high number of shipments. For further
information please contact our
Make sure you place your order from the Tezenis website of the same country
you would like to ship to.
Also remember that the billing address and shipping have to correspond to
the same country.
If you do not receive your order within expected time, check the state of
the delivery on the order status.
No, make sure that someone is present at the chosen delivery address.
Yes, you can. The estimated delivery time to the store is up to 5 working days. We inform you that, concurrently with special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed.