Returns

Belgium / €

English

Choose a language

English

Choose a language

English

Select your country

Albania
Belgium
United States
Česká republika
Hrvatska
Cyprus
Denmark
Deutschland
España
Estonia
France
Ireland
Italia
Jordan
Kuwait
Lebanon
Lithuania
Luxembourg
Malta
Magyarország
Netherlands
Österreich
Polska
Portugal
Qatar
Romania
Serbia
Slovakia
Sweden
Switzerland
Ukraine
United Arab Emirates
United Kingdom
Ελλάδα
Россия

Store online

STAY IN CONTACT WITH US

Subscribe to our newsletter! Get a preview of the upcoming Tezenis' novelties

I accept Terms and Conditions of Use. Privacy Policy

Yes No

Insert your email

Welcome to the Calzedonia Group websites. In thanking you for having visited our web pages, we take the opportunity to point out that access to the Calzedonia Group websites and the use of the services and contents included therein, are activities regulated by these General Conditions for use (hereinafter to be known as "General Conditions"). A FAQ has been compiled to facilitate your consultation of the page. We would kindly remind you that by accessing our sites and/or by using even one of the Services provided, you confirm knowledge and acceptance of the General Conditions as published on this page. If you should not accept these conditions, we would kindly ask you to refrain from accessing and using the contents and the services offered on our websites forthwith.

Glossary

In order to offer a clearer and easier consultation of the sites, we have supplied a glossary of the most frequently used terms on this page.

a) Calzedonia Group (hereafter to be known also as "Calzedonia") : indicates the site manager, the domains and the sub-domains which are registered for each of the brands of the Calzedonia Group, which include amongst others for example: CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI and HOTEL VERONESI LA TORRE. Calzedonia Group is also the proprietor of the domains, the websites and the Contents supplied within and the administrator and/or proprietor of all IT and other support infrastructure;

b) Websites : specifies the web portals related to the Calzedonia Group, which consist of the Services and Contents which are made available to the User;

c) Services : indicates all the activities and the operations which the Users can carry out in relation to the Contents which are made available on the Websites;

d) Contents : means amongst others and by way of example, the audio and video material, information, graphics, photographs and/or images, illustrations, pictures, logos, projects and any other type of original or reproduced material published on the websites or sent by them, including software, the operative processes of the websites, menus, web pages, layout, graphics and colours.

e) User : specifies the users of the Sites and the Services supplied therein.

How will I know if the conditions contained on this page have been modified?

If you wish to receive constant updates regarding the General Conditions, we recommend that you consult this page regularly. This will allow you to check if possible modifications or changes have been implemented since your last visit to the Website. Indeed Calzedonia, whenever implementing modifications - either partially or totally - will take the necessary steps to make the updates available by publishing them on this page.

Can I use the Calzedonia Group Websites for professional reasons?

The Contents and Services on our Websites are normally intended for personal use. This means that if, for example, you consult the pages, download product information, etc., you will be using the material for inappropriate commercial, entrepreneurial and professional purposes.

However, if the Service you are using is amongst those that allow you to make purchases, in this case you can use the Service both for professional and personal use. This means that you are free to make purchases which are both related and unrelated to your professional activities through our Websites.

What conditions and limits are imposed when using the Calzedonia Group Websites?

When accessing our websites and the relative Contents and Services, you must:

Navigate and use the Website and Services at your complete and free discretion, whilst assuming total and sole responsibility
Not use the Websites for illegal purposes or to commit illegal actions
Not use the Websites in such a way that would interrupt, damage or compromise the efficiency and the functionality either partially or totally of the above
Recognize the fact that Calzedonia cannot be held responsible for events in relation to possible damage to your or a third party's computer, equipment or any data stored therein, except in possible cases of serious errors and wilful intent which can be directly linked to Calzedonia
Release Calzedonia and subjects from any responsibility in relation to your conduct whilst using the Websites and Services
Recognize that Calzedonia cannot be held responsible for losses and damage in relation to any form of use and the functionality of the Website, including (without restrictions) any damage in relation to the suspension, interruption, lack of functionality and/or inaccessibility to the Websites or Services, damages related to transmitted viruses and harmful material, damages related to loss of business, loss of earnings, interruption of business, loss of business information and/or any other type of pecuniary loss, except in the case of damage caused by wilful intent and serious errors
Declare to be aware and to accept that Calzedonia does not guarantee the accuracy and the completeness of the Contents and furthermore does not guarantee that the Websites, Services and Contents will always be supplied without interruptions, punctually and safely
Accept that Calzedonia does not guarantee that any possible material errors in Contents and Services supplied through the Websites shall be promptly rectified

Are the product images and photographs found on the Websites reliable?

The images, photographs and all representations found on Calzedonia Websites merely have an illustrative value. Calzedonia constantly implements measures aimed at ensuring that the photographs displayed on the Websites are true representations of original products and also implements every technological solution possible to minimize inaccuracies. That said; viewing variations are always possible due to various causes, even of a technical nature and sometimes linked to the technological characteristics of colour resolution on your computer. Subsequently, Calzedonia cannot be held responsible in case some graphic representations of products displayed on the Websites in relation to the above technical reasons should appear not perfectly suitable or corresponding.

If I am under 18 years of age can I use Calzedonia Websites?

If you are under 18 years of age you can freely navigate our Websites. You are not permitted to use those Services that require registration or transfer of data or information. Registration and use of the services available on Calzedonia websites is strictly for persons over the age of 18. No one under that age can register on the Websites nor use the services available therein, except in those cases where the minor has the consent of a parent or legal guardian. In all cases where you would use or access even one of the Services which require registration or the transfer of data and information as supplied through the Websites, you must ensure that you are over 18 years of age and have the faculty to stipulate binding contracts.

When surfing the Web if you see or if you are requested to provide information which you do not understand or which is not totally clear, always ask your parents for assistance. Remember: this is always valid not only for Calzedonia Websites, but also for all other sites that you visit on the Internet.

What policy does Calzedonia apply in relation to brands, names and intellectual property?

Calzedonia is the sole proprietor of the actual and future registered logos and brands, included amongst which are: CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, HOTEL VERONESI LA TORRE and any other distinctive brand which includes the relevant words, including the relevant brand names registered for each of the brands and the companies of the Calzedonia Group.

Calzedonia reserves the right of sole use of its logos, brands and distinctive markings.

The Contents and other material on the Websites, as protected by the applicable copyright, patent or other relevant legislation, may not be copied, modified or reproduced nor used, without the express written consent of Calzedonia, even in the case of further contractual agreements stipulated and negotiated with the User.

What are COOKIES and how are they used by Calzedonia?

Calzedonia also uses cookies issued by third parties. For information in relation to the policy regarding the use of cookies on Calzedonia Websites, you can consult our Privacy Policy. The Websites can contain links to other sites which are not directly connected to Calzedonia. We would point out that these websites are in no way managed nor controlled by Calzedonia, which cannot be held responsible for the contents and the regulations contained therein. The General Conditions are exclusively applicable to Calzedonia Websites and not to other websites that may be consulted by the user through use of the above mentioned links.

Can I send and upload Contents onto Calzedonia Websites?

Certain Services supplied by the Websites (e.g. My Calzedonia, My Intimissimi, forums, blogs, events, competitions and temporary and extraordinary themed initiatives) allow you to send and upload Contents, such as photographs and opinions, seen the very nature of the Services, which are destined for communication and distribution.

Calzedonia implements a policy of inspecting and choosing sent contents and images by removing from its systems, at its complete discretion, all those images which contravene the regulations contained in this web page. In particular, users are asked to comply with the rules on sending illegal and/or abusive images and contents, which may infringe on the rights of others or which violate privacy laws, laws regarding intellectual or industrial property and other rights of third parties. These include material which is considered to be pornographic and/or sexually explicit, slanderous, threatening, damaging, vulgar, obscene or otherwise reprehensible or offensive, in accordance with the applicable legislation and the behavioural regulations contained in this page. Calzedonia cooperates with the Public Authorities in all those cases where necessary data and/or information is requested to apprehend those carrying out illegal activities.

The following principles and behaviour regulations are set out below; we would kindly ask you for your compliance with regards to the sending and the uploading of contents on our Websites. If you choose to use this particular type of Service, you must accept and comply with the following regulations and principles. In the case that you should not accept these rules, we kindly request that you do not send or upload contents through Calzedonia Websites.

Principles

You may send contents at your total discretion and under your exclusive responsibility;
Calzedonia cannot be held responsible for Contents sent by the User, nor can it ensure the completeness, accuracy, authenticity or legality of such material;
The publication of opinions sent by the User does not represent the expression of opinions or recommendations on the part of Calzedonia, which specifically does not recognize such opinions as its own.
Calzedonia can remove, modify, distribute, communicate and use the Contents sent by the User, who by sending them, relinquishes any material or moral right in relation to the above material;
By sending these contents the user allows Calzedonia the unlimited right to use, without restrictions on means and geographic areas. Calzedonia can, however, directly or through third parties, use, copy, transmit, extract, publish, distribute, publicly display, release, create related works, host, index, memorize, note, codify, modify and adapt - including the unrestricted right to adapt for any means of communication for broadcast purposes - in any form or with any kind of tool, current or future, all Contents, including audio and video materials, that should be sent by the User, even on the part of third parties.
The User, who sends images and portraits, permits Calzedonia to use these images for the purposes and in accordance with the conditions described in the General Conditions hereunder. Specifically, the User recognizes the Calzedonia's right to partially or totally utilize the sent images, which can be used, with regards to this right, as a whole or in single parts or components, even in editing, cuts or modifications, without any restrictions, except in the case where these images can prejudice the dignity, reputation and the personal standing of the affected party and relatives. The User permits Calzedonia to reproduce, publish, distribute, communicate, publicly display and represent, in any place and by any means (e.g. Internet, screening during public events or in its retail points, publication in catalogues and magazines etc.), any of the above images. Thus accepting Calzedonia as sole and exclusive proprietor of the images and films, as well as all the usage and exploitation rights in any form and by any future or present means. The User relinquishes, at the moment of sending, any right in relation to the above, independently from circumstances that the images may or may not contain representations relative to his/her person.
The sent material will not be returned to the user and remains the property of Calzedonia, which consequently cannot be held responsible for the loss or destruction of the sent items.
The Services supplied on the Websites allow the User to send and upload Contents destined for personal use. The User must carry out these operations in his/her faculty of operating for non-commercial or professional purposes, except in the cases specifically indicated above.

User Behavioural Regulations

Use respectful language, taking care not to use violent, offensive or obscene terms and expressions.
Refrain from publishing intentionally false, offensive, illegal, slanderous, obscene Contents, which are in any case non compliant with the law or intentionally detrimental to third parties.
Do not publish Contents aimed at the distribution of political, spiritual or religious ideologies.
Do not infringe the privacy of third parties: for example by displaying names and surnames, cell phone numbers or addresses. In particular do not supply information regarding persons under the age of 18.
If you send photos or videos of persons under 18 years of age, you must ensure that you have obtained the express consent of the parents or guardians.
Always verify the validity of the data inserted in the Contents and refer to the source of texts and/or articles written by other parties, if any. Always ensure that you comply with the laws applicable in Italy, in relation to patents and other industrial or intellectual property rights.
Always avoid publishing explicit or subliminal advertising messages.

How does Calzedonia protect my privacy and my data?

Calzedonia considers people's privacy to be an essential value. In particular we are committed to protecting the privacy of users on our Websites. If you wish to know how, we invite you to consult the following link: Privacy Policy.

Calzedonia implements security and preventative measures of a technical and organizational manner aimed at protecting the security of its Websites and of their Users. In particular, these measures are aimed at ensuring that the information in relation to its Users is protected from the risks of loss, destruction, unauthorized access or illegal use.

With specific reference to the payment systems available for purchases on the Websites, we use PCI DSS standard systems with regards to information relative to credit cards. Calzedonia does not possess any data files storing such information.

With specific reference to the reserved areas available to the User (e.g. Wish List, My Intimissimi), the above are subject to registration and the subsequent allocation of access credentials by Calzedonia, composed of a User ID linked to a Password.

You can make the most important contribution to your password security by following a few simple precautions:

Keep your password secret, do not give it to anyone and do not write it down.
Do not allow anyone else to use it.
If you think that the security of your password has been infringed, change it. We would remind you that for your greater security, our systems force you to change the password you have been assigned at registration upon your initial access to the Website, in such a way that no one else, other than yourself, can know it.

These General Conditions are regulated by Italian Law and shall be interpreted accordingly. Possible disputes inherent and/or subsequent to the above must be resolved under Italian Jurisdiction. The Verona Courts have been assigned jurisdiction for the application of these General Conditions.

USER GENERATED CONTENT TERMS OF USE (UGC ToU)

Please Note that this is a legal agreement between you ("You") and Calzedonia S.p.A. and, if any, its subsidiaries and affiliates (collectively, "Calzedonia," "We" or "Us"), owner of the website tezenis.com. You should read carefully the following terms of use ("TOU").
By accepting to have your picture, and, at Calzedonia’s sole discretion your caption associated with such picture posted by Calzedonia, you agree to be bound by these TOU. These TOU affect your legal rights and obligations. If you do not agree to be bound by all of these TOU, you should not accept to have your content/contribution posted by Calzedonia on its digital platform.

1. Giving your approval (even through specific hashtag), You authorize Calzedonia S.p.A. to communicate and/or publish or diffuse of a contribution of theirs, of any form or nature and on any support (including, without limitation, images, photos, videos, sounds, music, texts, and works of any type), grants permanently, irrevocably, non-exclusively, free of charge and royalty, all and any rights of economic exploitation including the rights related to copyrights and rights relevant to these contributions (hereinafter “Authorized Contributions” or “Contribution/s”). Therefore, You expressly acknowledge that Calzedonia has the right to use, re-use, create derivative works, publish, re-publish, display, perform, transmit, exhibit, keep in database and reproduce the Contribution, in whole or in part, individually or in conjunction with other material, including without limitation, text, photographs, or images, in any medium (whether now known or hereafter invented) and for any and all purposes, including but not limited to advertising, publicity, promotion, packaging, and trade, without restriction as to manner, frequency, or duration of usage, it being understood that Calzedonia will have no obligation to display the Contribution and You will have the right to ask for your Contributions’ deletion, in every moment, by way of email message to the address: hello@tezenis.com. Calzedonia reserves the right to display your picture without your caption.

2. You represent that You are at least eighteen (18) years old or adult under your legislation. If You are not of such age, your parent or guardian shall accept these TOU on your behalf. Moreover, You acknowledge and agree to abide by all applicable laws in your Country on this matter.

3. You guarantee that You own the Contribution or otherwise have the rights and the legal power to act in order to commit to these TOU in your jurisdiction and that the contribution is an original and exclusive work and that the work:

does not derive of any work of third parties without their authorization;
does not breach or can breach in any way privacy rights, publicity rights, author’s rights, registered trademarks or other rights of intellectual or industrial ownership of third parties;
does not breach or can breach in any way the economic rights or personal rights of third parties as You have received the authorization and/or specific consent by any third party (or any other person having rights on them);
does not breach any law provision, including by way of example, Law no. 633/1941; Law Decree no. 30/2005; Law Decree no. 70/2003; Law Decree no. 196/2003 as subsequently amended, modified and/or integrated;
it is not indecent, racist, discriminatory or, in any way, contrary to public order or public morals;

and commits to indemnify Calzedonia S.p.A. and its entitled persons in any case in which one or more of the above-mentioned statements are false or incorrect.

4. Calzedonia is not responsible for, and does not endorse, the Contribution and does not have any obligation to prescreen, monitor, edit, or remove any Contribution.

5. In case of your Contribution violates these TOU, You may bear legal responsibility for that Contribution, in any case, for the contractual liability or non-contractual liability (including, for example, negligence or breach of the law) in case of: (i) patrimonial damages (including, for example, any arising damage, loos of income, current or forecast profits, contracts, business, opportunities or forecast savings); (ii) loss of reputation; (iii) consequential or indirect damage suffered by the Grantor or third parties.

6. You accept that you will indemnify and/or defend (at Calzedonia’s request) Calzedonia and/or its entitled persons, and will hold it harmless from all costs, direct and indirect damage, expenses, losses, including legal and court fees relevant to any claim and/or application and/or action that can be performed at any place by third parties, including public authorities, administrative and state bodies, due to any dispute deriving from or relevant to the use of the contribution by Calzedonia and/or your entitled persons and to the statements and guarantees given by You in these UGC TOU.

7. You will not assign the Terms of Use or assign any rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of Calzedonia. If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid or otherwise unenforceable, such portion will be deemed severable from these Terms of Use and will not affect the validity and enforceability of the remaining provisions, and the remaining provisions of the Terms of Use remain in full force and effect.

8. These TOU shall be governed and enforced in accordance with the Italian Law, without regard to its conflict of laws rules. Any proceedings and/or actions relating to the subject matter shall be brought exclusively in the courts located in the State of Italy. The competent Court is the Court of Verona.

INFORMATION NOTICE REGARDING DATA PROCESSING (art. 13 D. Lgs 196/03)

Calzedonia S.p.A. (hereinafter referred to as “Calzedonia” or “Controller”) wishes to inform you that D. Lgs 196/2003 (“Code of Privacy”) ensures that personal data are processed by respecting all Data Subjects’ rights, fundamental freedoms and dignity, particularly with regard to confidentiality, personal identity, privacy and the right to personal data protection.
Based on this Code, the processing of all personal data shall be transparent, conspicuous and lawful in order to fully protect legal rights.

Please read the following information that describes how and why we process personal data as we do.

Categories of data collected
The data collected consists of personal data (included but not limited to: full name, alias, photographic images, videos, and/or including third parties etc). The Data Subject will give to Calzedonia images or video including third parties, only after obtaining consent by owner in accordance with D.Lgs 196/2003. In particular, the consent shall be explicit, informed and documented in written form. Moreover, the consent shall be given referring to the purposes of the processing outlined in this document.

Type of processing
Personal data will be processed by digital and electronic means and will be possessed by Calzedonia for no longer than is necessary to achieve the purposes for which it has been collected.

Purpose of processing
Personal data will be processed for communicating and promoting Calzedonia’s brands through publication and dissemination of images and videos provided by the Data Subject on websites, social networks and all of the digital channels managed by or utilized by third parties associated with Calzedonia.

Disclosure of Personal Data: Processor and Person tasked with processing
Personal data may be disclosed to Companies belonging to Calzedonia Group and to Calzedonia’s suppliers (specifically appointed as “Processor”). Calzedonia’s employee (appointed as “Person tasked with processing”) may have access to personal data.
Images and videos collected could be disseminated on websites, on social networks and all of the digital channels managed by or utilized by third parties associated with Calzedonia.

Data Provided Voluntarily
Data Subjects provide personal data on a voluntary basis. Should a refusal to provide images or video occur, the Controller will not disseminate or publish data to achieve its purpose for which it has been collected.
The consent to disseminate and publish will be expressed by the Data Subject through identification of a specific “hashtag” #TEZENISOK. Calzedonia will send the Data Subject a specific message via an Instagram Post. Should consent exist, the Data Subject shall respond to Calzedonia’s post by writing the hashtag #TEZENISOK. This hashtag will count as an expression of consent to the publication and dissemination for the purposes described in this document.

Data Subjects’ rights
Data subjects are entitled at any time to obtain confirmation of the existence of personal data concerning themselves and be informed of their contents and origin, verify their accuracy, or otherwise to request that such data be supplemented, updated or rectified (Section 7 of Legislative Decree no. 196/2003).
The above Section also provides for the right to request deletion, anonymity or blocking of any data that is processed in breach of the law, as well as to object in all cases, on legitimate grounds, to processing of the data.
All requests should be emailed to: privacy@calzedonia.it
Controller of Personal Data is Calzedonia S.p.A., headquartered in Dossobuono di Villafranca, Via Monte Baldo 20, Italy.

Terms and privacy policy

Welcome to the Calzedonia Group website.

Below you can find information on how we treat the personal data of users who browse our sites, given in pursuance to, and for the purposes of art. 13 of the EU Regulation 2016/679. If you wish to have a more thorough understanding of the principles we follow, in our website management and the protection of your information, we advise you to consult the General Conditions of use of our websites.
The following applies to domains and sub-domains registered for each of the brands and companies belonging to the Calzedonia Group, such as; CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, SIGNORVINO.
We inform you that this privacy policy is provided only for the sites related to the domains and sub-domains registered for each of the brands and companies of the Calzedonia Group, and not other websites consulted by the user via a link.
To learn more about the privacy and processing of your personal data, select your area of interest, depending on whether you are a general visitor or a user of our web services through registration. The sections of this statement relating to the Rights of the concerned party, Data Controller and Data Processors and extra-EU Transfer of Users' Personal Data, apply to users of all websites belonging to Calzedonia Group.

Who is the data controller of users' personal data? How can I contact the data controller?

Calzedonia S.p.A (hereinafter referred to as "Calzedonia"), with administrative headquarters in Via Monte Baldo n. 20 Dossobuono di Villafranca (VR), Italy is the data controller of users' personal data who consult and use the CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, SIGNORVINO sites.

You can contact Calzedonia by sending an email to the following address: privacy@calzedonia.com
Has calzedonia appointed a personal data protection officer (DPO)?

Calzedonia has appointed a Personal Data Protection Officer, who can be contacted by sending an email to the following address: DPO@calzedonia.com
What are the methods used by calzedonia to treat personal data?

The data you provide us with is processed by employees explicitly designated by the Data Controller, according to the respective authorisation profiles assigned. The designated persons may carry out consultation, use, processing and comparison operations, along with other appropriate processes, including automated searches, but only in cases where this has been explicitly authorised.
The data will be processed using computerised, telematic and paper-based tools and support, in compliance with legislation to guarantee the security and confidentiality, as well as the accuracy, in updating and relevance of data regarding the stated purposes. You yourself, can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
Browsing our site

Calzedonia may collect and process users' personal data when they access and visit Calzedonia's sites by browsing within the pages, without registration and without filling in or inserting data in online forms.

Calzedonia also uses cookies in some areas of the website. Cookies enable our sites to monitor, for example, whether users have already visited the site, providing an understanding of which of the pages are most visited. For this part of personal data processing, we ask you to read the Cookie Policy which should be consulted in conjunction with the information that Calzedonia provides in this statement.

Additionally, on our sites you can also find social buttons/widgets, or "buttons" depicting the icons of social networks (e.g., Facebook and Twitter) and interactive social walls (e.g. wall presenting photos from Instagram using a hashtag) which present content from social networks. These "buttons" allow users who are browsing the Calzedonia sites, to reach and interact directly with social networks through a "click" which acquires data relating to your visit. Except for these cases, where you spontaneously click to share your browsing data with the chosen social networks, Calzedonia does not share any navigation information or user data acquired through its sites with social networks.
n any case, when a user browses the site, they accept the terms and conditions of use of the website owned by Calzedonia, in addition to the provisions of this Privacy Policy. Therefore, if you do not accept these terms for browsing our sites, please do not access or use the content and services offered through them.
Using web services

Calzedonia can also collect and process the personal data of users who make use of web services available on the websites, for which the inclusion of personal data online or by email is required.
Spontaneous email sending

When you spontaneously send an e-mail to one of the e-mail addresses mentioned on our sites, we acquire the sender address, along with any other personal data you may have entered in the message and attachments, in order to meet your request. The e-mail inboxes relating to the addresses shown on our sites are not personal. They belong to the company organisation and have the primary purpose of enabling work activities to be performed effectively within the Calzedonia Group companies. Which means that messages forwarded to Calzedonia's email accounts, can be viewed by all those authorised to access these inboxes. By sending an e-mail to the e-mail addresses indicated on our sites, you declare that you have read and accepted the processing conditions contained in this policy.
Filling out web forms

When you access the Calzedonia Group websites and use the services interactively (e.g. request newsletters, register on the sites, communities, make purchases, participate in events and campaigns, etc.), you may be asked to fill in web forms with some of your personal data, below we provide some useful information on how we treat the data you send us.
What categories of personal data does calzedonia process?
To access services and content provided through our sites, you may be asked for personal information such as; name, surname, residential address or domicile, e-mail, date of birth, etc.
With regards to Gift Cards, if you have received it as a gift, we may use your contact details, such as your name and your e-mail address, in order to be able to deliver the Gift Card and guarantee its use. For these purposes, we inform you that your data is provided by the purchaser of the Gift Card to Calzedonia at the time of purchase.

To make a purchase on our sites, you may be asked for additional information. For example, data regarding means of payment, data for shipping products and billing.

Providing such data is optional, but necessary in order to use the services requested, which is why you can find specific information on the processing of your personal data on the web pages dedicated to these services.

On the web forms used on our site, we never ask for data of a sensitive nature (e.g. relating to racial and ethnic origin, religious, philosophical, political beliefs, health status, sexuality, etc.) or judicial (data regarding judicial records, or relating to the condition of defendant or suspect, etc.).

We may collect:
- any optional information requested through the web forms;
- information we may obtain by examining your interaction with us, via emails or newsletters, through our internet sites and through the apps which may be developed by us or by third parties (for more information, see the relevant privacy notice);
any information you share through social networks you have subscribed to. We treat personal data that you provide us with for our own purposes and that is strictly relevant to individual services requested and used, in compliance with specific information on the page relating to the requested service. We may use your data for further or different purposes, only with prior consent or, in certain limited cases, in accordance with our legitimate interest.

What are the purposes and legal bases of calzedonia personal data processing?

Type of processing	For what purposes do we process your personal data?	What are the legal bases of the processing of your personal data?	How long do we keep your personal data?
Browsing our website	Whilst visiting our sites, IT systems in charge of their operation acquire data (e.g. IP addresses, domain names, URL's) the transmission of these is implicit and necessary for the Internet to function. Calzedonia uses this data for the sole purpose of allowing users to navigate and obtain anonymous statistical information on the use of the sites, to check its correct functionality, or to investigate responsibility in case of possible computer-related crimes.	The need to allow users to navigate the sites. The legitimate interest of Calzedonia is to guarantee the correct functioning of IT systems and to investigate alleged computer-related crime (also based on the existence of a legal obligation).	The data remains on our systems for a period of time not exceeding thirty days, except in case of investigations of responsibility for computer-related crimes, for which a legal obligation or a request by the authorities could require conservation for a longer period.
Subscribing to the newsletter	The newsletter is a communication with promotional and advertising content sent to all interested parties who request it. On some of our sites, signing up for the newsletter implies sending promotional communications that are not generalised but targeted, based on the language, gender and country of origin of the person concerned. Meaning that we process the data we receive in order to divide the subscribers into separate groups by language, gender and country of origin. Thus, the newsletter sent to you, is as close as possible to what you may have requested and what may interest you.	Your consent. We only use the data requested in the registration form with your consent.	The data you communicate to us, in order to subscribe to the Newsletter, will be retained until we receive a request to unsubscribe from you. In which case we will delete your data from our databases within 72 hours of the request.
Purchasing products	The data you provide us with will be used to process your purchase orders and related activities (shipment of goods, billing, payment processing, etc.).	The need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.	Your personal data will be kept for the time required to fulfill the contractual obligations as well as the obligations imposed by law (e.g. for tax matters) in relation to the performance of the sales activity.
Customer Care	We offer a support service (via chat, telephone, email) for all your needs relating to the purchase of our products, or the use of our services. In some cases, we may ask you for personal information if this is necessary in order to respond to the requests you make via our Customer Care.	The need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.	Your personal data will be processed for the duration strictly necessary to achieve the processing purposes.
Surveys regarding your satisfaction	We may send you surveys to ascertain the level of satisfaction of our services and products.	Your consent for marketing. We use the data provided in the questionnaires, only with your prior consent, to send you surveys regarding your satisfaction with products purchased by you and/or the services provided through Customer Care. In some limited cases, we use the legitimate interest of Calzedonia.	Your personal data will be processed for the duration strictly necessary to ascertain your level of satisfaction and in any case, no longer than 6 months from collection.
Loyalty programme	Manage your participation in the Calzedonia loyalty programme which enables you to receive discounts and other benefits and, more generally, for all related contractual and administrative obligations.	The need to provide subscribers the services offered under the loyalty programme. By joining the programme, you consent to the processing of data necessary for the performance of the loyalty programme.	We keep your data no longer than is necessary to manage your participation in the loyalty programme. In any case, information relating to your purchases and your interactions with us shall be processed for no longer than 12 months from the date they were collected. If you decide to leave the loyalty programme, your data will be deleted within the following three months.
Direct marketing	Sending of commercial communications, as well as, carrying out market research and surveys to measure your level of satisfaction concerning products related to all Calzedonia Group brands (Calzedonia, Intimissimi, Tezenis, Falconeri, Signorvino) by email, SMS, landline / mobile phone and traditional written mail.	Your consent to receive these communications will be valid both for mailings through the use of automated systems without the intervention of an operator (e.g. email, sms), and for the traditional methods of contact (e.g. written mail). You can withdraw your consent for the processing of your data, for this purpose by writing an email to privacy@calzedonia.com at any time. Legitimate interest. Pursuant to art. 130, paragraph 4, legislative decree. 196/2003 and subsequent amendments (relating to so-called "soft spam"), without having to acquire your explicit consent, we can use the e-mail address you provided as part of a previous purchase, for the purposes of direct sales and/or the promotion of our products similar to those you have already purchased, provided that you do not object to such use by sending an email to privacy@calzedonia.com or by clicking on the appropriate link to oppose the receipt of communications considered undesirable, made available in promotional emails sent by Calzedonia.	Until we receive a request for withdrawal of consent or, for direct marketing treatments based on our legitimate interest, until you object to the processing.
Profiling	We will use data to make use of individual services (for example, data released to make purchases or data following adherence to a loyalty programme) for "profiling", or, the analysis of social composition of consumers based on age, gender, country of origin, profession, consumption habits, etc. Profiling requires data processing to be carried out which enables us to create consumer groups divided by market segments based on a minimal set of elements (e.g., gender, country of origin), and more advanced profiles based on preferences, online behaviour and previous purchases. This activity has a dual purpose: to enable us to develop products and services with features that correspond with our consumers preferences and to allow us to send you advertising messages in line with your styles and interests. In order to understand your styles and interest in our products and our communications, we may also use automated systems that do not, in any case, entail legal effects or other significant effects for the customer.	Your consent. Only with your permission, will we proceed with profiling activities. You can withdraw your consent at anytime by sending an email to privacy@calzedonia.com.	12 months from the date of collection.
Personalised assisted sales (only for members of the loyalty programme)	We provide a personalised service in all our sales outlets where the loyalty programme is active. In order to guarantee the help and advice from our sales assistants to customers enrolled in this programme, we retain information (e.g. size, colour or model) on items purchased during the previous 12 months.	Calzedonia's legitimate interest is to provide the best support service at the point of sale to customers enrolled in the loyalty programme, in line with their needs.	12 months from the date of collection.
Anti-fraud measures	With regards to online purchases, verification of correspondence between the purchasing subject and the holder of the selected means of payment will occur.	It is Calzedonia's legitimate interest to prevent and combat fraud.	24 months from the date of collection.
Participation in events, competitions and thematic initiatives of an extraordinary and temporary nature	We use the data to enable you to participate in special initiatives you wish to take part in from time to time. For each event we will provide you with specific information that will detail the type of data processed, the storage duration and the specific processing purposes.	We will only collect your data with your consent.	For each event we will provide you with specific information that will detail the storage duration for specific processing purposes.
Registration within restricted areas of the web community (e.g. My Tezenis) and use of the online chat channel	We use your personal data to enable you to create your own reserved area on our sites and to participate in virtual community initiatives (e.g. creating wishlists, sharing your content with other users through Calzedonia Group sites, purchase history, preferences email, etc.). Registering with our web community enables you to access many of our other services available on our website more rapidly, but it is not a mandatory requirement to use it. For example, you can receive the newsletter or make purchases without being registered.	The need to execute contract registration on the websites or online chat service owned by Calzedonia or pre-contractual measures taken on the basis of your request. It is Calzedonia's legitimate interest to prevent a "chat spam" phenomenon.	In case of failure to use the account for over 2 years, we will cancel the account and all data relating to it.
Transferring of data to third parties	• We on some occasions, request authorisation to transmit your personal data to third-party companies belonging to the fashion, luxury and retail industry for them to send you commercial communications. This is a possible processing purpose, of which you will always be adequately informed and for which, we will always collect your explicit prior consent.	We will only transmit your data to third parties for marketing purposes with your prior consent.
Gift Card	We treat the name and e-mail address of the beneficiary of the Gift Card (i.e the person who will receive it as a gift) as the necessary contact details in order to deliver the Gift Card and ensure its use.	It is Calzedonia's legitimate interest to ensure the delivery and use of the Gift Card to its beneficiary.	The beneficiary's data is processed only for the specific duration necessary for the delivery and use of the Gift Card by the latter.

Does Calzedonia communicate or circulate personal information?
alzedonia only communicates personal data to third parties when it is necessary and functional in order to achieve the data processing purpose pursued in accordance with the service you have requested. In any case, we only communicate after having informed you, and where necessary, having received your consent to do so.
In general, the data acquired during navigation may be known by third-party companies that provide Calzedonia Group companies with technical assistance and data processing services (for example hosting activities entrusted to third parties connected to the use of our websites) appointed for this purpose, to Data processing managers.
the data collected through individual services and for the purposes indicated in this statement, are normally communicated through the following subject categories:
- subjects to whom the right of access is granted by law or regulation (e.g. public security authorities and police forces);
- companies belonging to the Calzedonia Group as parent, subsidiary or associated companies;
- Calzedonia Group sales points;
- data processing and IT service companies (e.g. web hosting, data entry, management and maintenance of IT infrastructures and services, e-mail marketing, Acquirer, etc.);
- companies and firms providing consultancy services;
In particular, some specific services provided through our website also include communication through additional subject categories, such as:
- purchase of products: companies that provide payment services, Paypal, shipping companies, financial institutions, companies that provide mailing and correspondence services.
The list of persons appointed as data processors is obtainable by writing to privacy@calzedonia.com.

In case of explicit request and in circumstances authorised by law, the data may be communicated by Calzedonia to Public Security Authorities and to the police forces.

Calzedonia does not normally circulate your data. Some services provided by our sites (e.g. "share my wishlist"), however, enable the circulation of your personal data to other users and services on the Internet; however, this is left as your free choice and is only possible following your specific and voluntary initiative. In some specific cases, however, we may ask to release your personal data (including photographic and audio-video images) to allow you to participate in extraordinary and temporary events, competitions and initiatives, which by their very nature, involve communication and circulation. In these cases, we will notify you by asking you to give explicit and specific consent.
Does Calzedonia transfer personal data to non-EU countries?

Personal data collected through this website may be transferred outside the EU (in particular, the United States) to be stored on Customer Relationship Management servers. The transfer is carried out with Standard Contractual Clause stipulation or upon verification of the Privacy Shield certification from the service provider (specifically appointed as Data Processor). The list of persons appointed as data processors is obtainable by writing to privacy@calzedonia.com.
What are your RIGHTS that you can exercise as a concerned party?
You can exercise the rights that the law governs you regarding your personal data by writing to privacy@calzedonia.com. We will reply to your request as soon as possible and in any case, no later than 30 days upon receipt. In some cases, we may request a copy of an identification document if required in conjunction with your request, to enable us to verify your identity.
- Right of access
  
  You have the right to know if your personal data is being processed and if confirmed, to obtain a copy of such data and be informed about; the source of the data, the categories of personal data processed, data recipients, the processing purposes, the existence of an automated decision-making process, (including profiling) the data retention period and the rights provided by Regulation.
- Right of rectification
  
  You have the right to obtain a rectification of data in our possession that concerns you or to update data that is incomplete. We remind you that when you provide your data to use our services, you guarantee its authenticity and accuracy. You yourself, can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
- Right of erasure
  
  You have the right to request the erasure of your personal data if it is no longer needed for the purpose for which they were collected, or if we are no longer authorised to process this.
- Right of restriction of processing
  
  You have the right to obtain processing restrictions in the following cases:
  1. you objected to the accuracy of personal data. You can request processing restriction for the period in which we will verify the accuracy of your data;
  2. we are not authorised to process your data and instead of deleting them, you can request a limit in their usage;
  3. class="behave-li-default-letters" where the data in our possession, although no longer necessary for us for the processing purposes for which they were collected, are required for the investigation, exercise or defence of a right in court;
  4. you oppose processing based on our legitimate interest. You can ask us to limit processing, pending verification of the precedence of our legitimate reasons, regarding those that are your responsibility.
- Right of consent withdrawal
  
  You can withdraw your consent in relation to all processing of data that requires it.
- Right of data portability
  
  In the event that we process data based on your consent or in the implementation of a contract, or if the processing is carried out by automated means, you can exercise the right of data portability. You will then be able to receive the personal data you have communicated to us in a structured format, commonly used and readable using an automatic device. You can also request to forward your data directly to another company, as long as this is technically possible.
- Right of opposition
  
  You have the right to object to the processing of your personal data at anytime based on our legitimate interest, including profiling.
We also inform you that if you believe that the processing of your personal data goes against the provisions of EU Regulation 2016/679 you have the right to file a complaint with the competent data protection supervising authority.

We periodically reserve the right to update the content of this page.
We therefore invite you to consult our privacy policy on a regular basis, in order to keep up to date with any changes made following your last consultation.

Last Update: August 2019