The stores of our brand are currently adapting to the containment measures of the COVID-19 virus. We are sorry to inform you that the service of delivery and return of online orders in our stores is temporarily suspended, as our stores are currently closed. Therefore, delivery and return will be possible only via courier until further notice.
In this emergency situation, we have decided to extend free returns to 60 days on all orders.
Yes, You can always change your mind on tezenis.com and return them free of charge through the return online procedure that you can find on your order status page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase. Please see our returns policy under clause 8 of the General Conditions of Sale for more information.
‐ Book the UPS express courier to collect the package from your chosen
address. Tezenis will bear the cost of the return from your address to our
warehouse in Verona
‐ The refund will be made within 14 bussiness days (for orders made with a
Credit Card and PayPal).
‐ Remember, the products returned must be sent back to the Vendor in a
If you want to return at a Tezenis store, just follow these steps:
No, you can return your item free of charge and get a refund, but you can't
The return form cannot be modified online after it has been completed.
However, if you have forgotten to include any of the articles or you wish to
remove others, you can add/remove them from the package before giving it to
the delivery company. Please make sure that all the articles you wish to
return are sent back in a single shipment.
Please return each order separately with the corresponding documents (return
authorization and return label) in order for the refund to be processed
If you change your mind and you don’t want to return the items anymore, you
just don’t have to contact
UPS courier to book the collection of your return parcel.
The refund will be made using the payment method chosen for the online
purchase. The refund will be made within 14 business days (for orders made
with a Credit Card and PayPal) once the return has been received in our
No, the refund will take place on the same credit card used to pay for the
No, the cost of return is on Calzedonia S.p.A.'s charge. To know more about
our return policy click here
No, it's not possible to return or change an online order in a
Of course! You may return your online order in the nearest Tezenis store.
Remember that you have 60 days to return items from the moment you submit
the return request.
Note: At certain times of year it is not possible to return an item to a
store that was purchased online in the sales. In this case a return can be
made exclusively by using courier company UPS. By filling in the online
return form, you can arrange the collection of the package from the selected