The stores of our brand are currently adapting to the containment measures of the COVID-19 virus. We are sorry to inform you that the service of delivery and return of online orders in our stores is temporarily suspended, as our stores are currently closed. Therefore, delivery and return will be possible only via courier until further notice.
The cost of express delivery with carrier is €7,95 and you get free delivery for any order over €40. Delivery to store is completely free of charge.
If you select delivery by courier, your order will be delivered by UPS
Express. In the shipping confirmation email you will find the link to track
your package. Currently, we do not ship to Northern Cyprus (Turkish Republic
of Northern Cyprus).
Order before 12 noon (Italian time) and your goods will be delivered at your
chosen address within 24 hours. Any orders made after that time will leave
our warehouses on the next business day. You can monitor any time your order
through the tracking you received per email. We inform you that,
concurrently with special events (Sales, Black Friday or Cyber Monday, etc.)
your order can be slightly delayed. This delay is due to the high number of
shipments. For further information please contact our Customer Service.
No, make sure that someone is present at the chosen delivery address.
Yes, while placing your order, make sure to select a store. Delivery to
store is completely free of charge.
The estimated delivery time for in-store pick-ups is 5 working days from the
date of shipment from our warehouse. You will receive an e-mail as soon as
your package has been delivered at the store you have selected. We also
inform you that during some special events (Sales, Black Friday, Cyber
Monday, etc.) the processing of your order may be slightly delayed, despite
our continuous efforts to comply with the established deadlines.
Please come to the store with the printed confirmation email and your
Any person can come to the store and pick up the order with the printed
confirmation email and a copy of your identity card.
In case you do not pick up your order within 10 days from delivery to the
store, you will receive an email informing you that the refund will be
processed through the same payment method used when placing your order. The
time it takes to see the refund appear in your account may depend on your
credit or debit card company.
Make sure you place your order from the Tezenis website of the same country
like to ship to. Also remember that the billing address and shipping have to
the same country.
You can check the status of your order at any time by entering the "ORDERS"
section, after logging in to your account. If you have not registered on
tezenis.com, you can directly access the Follow your order / return page. In
this case, you will have to enter the order number and the surname indicated
at the time of purchase. Here you can check and monitor your order clicking
on "Monitor the shipping of your order".