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Free delivery over 299 kr.

Customer Service

Frequently asked questions

Find your answer in our categories.

Customer Service

Frequently asked questions

Find your answer in our categories.

Frequently asked questions
  • I have not received my order yet, what should I do?

    You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with tezenis.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

  • I have just made my order and wish to cancel/modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • How much does delivery cost?

    The express delivery cost is 65 DKK. The standard delivery cost is 39 DKK and you get free delivery for any order over 299 DKK. The price for the pick-up point delivery is 55 DK.

  • What is the delivery timeline for my online order?

    Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery) or 5 working days (standard delivery and pick-up point). Any orders made after that time will leave our warehouses on the next business day. You can monitor your order through the tracking link you received in your email.
    We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

  • Can I return the items bought online?

    Yes, you can always change your mind on tezenis.com and return your order free of charge through the return online procedure that you can find on your order status page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase. Please see our returns policy under clause 7 of the Conditions of Sale for more information.

  • How and when will I receive a refund for my return?

    The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 business days (for orders made with a Credit Card, PayPal and Klarna) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

  • When can I contact Customer Service?

    Customer Service is active all year long except the following holidays

    NEW YEAR’S DAY 01 JAN
    EPIPHANY 06 JAN
    EASTER
    EASTER MONDAY
    LABOUR DAY 01 MAY
    CORPUS CHRISTI
    THE ASSUMPTION 15 AUG
    ALL SAINTS’ DAY 01 NOV
    CHRISTMAS DAY 25 DEC
    ST. STEPHEN’S DAY 26 DEC

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