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Customer service

Hello, how can we help you?

Find your answer in our categories.

Hello, how can we help you?

Find your answer in our categories.

Frequently asked questions
  • I have not received my order yet. What should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you are not registered on tezenis.com, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • How much do I have to pay for the shipping of my order?

    The cost of the standard delivery is 4,95€ and is free for orders over 49€. The cost of express shipping is 9,50€.

  • What is delivery time for my online order?

    The expected delivery time is from 7 to 8 business days for standard, and 48h for the express delivery from the date of shipment. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.

  • Can I return the items bought online?

    Yes, you can always change your mind and return your items free of charge through the return online procedure that you can find on your Follow your order/return page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

  • How and when will I receive a refund for my return?

    The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier or to a pick up point. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

  • Can I purchase an e-gift card online?

    You can purchase your e-Gift Card online directly at this link.

  • How and when can I contact Customer Service?

    You can always contact us via webform, phone, chat, or by writing to hello@tezenis.com. Customer Service is active from Monday to Saturday, all year long except the following holidays:

    January 1st
    January 6th
    Easter Monday
    May 1st
    May 30th
    Corpus Christi
    August 15th
    November 1st
    November 18th
    24-25-26 December
    December 31st

    * The aforementioned times may be subject to change during periods of intense activity.

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