You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you are not registered on tezenis.com, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.
The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The cost of the standard delivery is €7,95 and is free for orders over €40. UPS Express is the courier for your delivery.
Order before 12 noon (Italian time) and your goods will be delivered at your chosen address
within 24 hours. Any orders made after that time will leave our warehouses on the next business
day. You can monitor your order through the tracking number you received in your email.
We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.
Yes, you can always change your mind on tezenis.com and return the items free of charge through the return online procedure that you can find on your Follow your order/return page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.
The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 business days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
You can buy an e-Gift Card following this link.
Tezenis offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.
Customer Service is active all year long except the following holidays
NEW YEAR’S DAY 01 JAN
EPIPHANY 06 JAN
LABOUR DAY 01 MAY
THE ASSUMPTION 15 AUG
ALL SAINTS’ DAY 01 NOV
CHRISTMAS DAY 25 DEC
ST. STEPHEN’S DAY 26 DEC