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Orders Faq page

  • Can I buy online?

    Yes, make sure that you select your country's flag in the lower left corner to go to your country's website. If the shopping bag icon is not visible next to your country, it means we're still not available online. Subscribe to our Newsletter to be among the first to know when we will be!

  • I have just made an order online and want to change it, what can I do?

    It is not possible to make changes to orders made at tezenis.com. Therefore, it is not possible to change the quantity/size and/or add/remove items.

  • I have just made an order online and want to cancel it, what can I do?

    You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • I have a promotional code/discount. How can I use it online?

    While placing your order online, make sure to enter the code in the "Promotional code" box. Remember to apply it before proceeding with the checkout. We remind you that for each purchase you can use only one promotional code.

  • Can I return the items bought online?

    You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the Follow your order / return section. In order to log in, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "Request online return" button and should complete the form by selecting the item, the quantity, and the reason. The return is possible with the carrier or by selecting the return-to-store option. If you selected the return with courier, please don't forget to print out your return label. For more information, please consult our Returns section.

You haven't found the right answer to your question, please contact our customer service via email or via toll-free number 0312296409

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