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It is not possible to make changes to orders made at tezenis.com. Therefore, it is not possible to change the quantity/size and/or add/remove items.
You have the possibility to cancel your order directly from Order Status
within 15 minutes from the purchase. We remind you that the order
cancellation is not possible for orders paid with Gift card. If you do not
want to keep the goods, you can send the order back for free upon receipt.
See the 'Return' section for more information.
While placing your order online, make sure to enter the code in the
"Promotional code" box. Remember to apply it before proceeding with the
checkout. We remind you that for each purchase you can use only one
You can request a return by entering the "RETURNS" section after logging in
to your account (if you're a
registered user) or you can simply access the
Follow your order /
return section. In order to log in, you will have to
enter the surname indicated at the time of the purchase, as well as your
order number. You will find the details of your order under the "Request
online return" button and should complete the form by selecting the item,
the quantity, and the reason. The return is possible with the carrier or by
selecting the return-to-store option. If you selected the return with
courier, please don't forget to print out your return label. For more
information, please consult our Returns