Visit the online store for your country:

Customer Service

Hello, how can we help you?

Find your answer in our categories.

Customer Service

Hello, how can we help you?

Find your answer in our categories.

Frequently asked questions
  • How can I track my order?

    The tracking number can be found by going to "Follow your order/return".

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • Can I return the items bought online?

    Yes, you can always change your mind on tezenis.com and return them free of charge through the return online procedure that you can find on your "Follow your order/return" page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

  • I'm not sure about the bra size or style, what can I do?

    You can use our "Bra Guide" to discover the right bra size and the right style for any occasion.

  • Do I have to pay to return my order?

    Shortly after filling out the return form on your "Follow your order/return" page, you will be able to download the return label which will allow you to return your items completely free of charge.

  • Can I receive my order in a gift package?

    Tezenis is helping you to add a touch of class to your purchase. You will be able to choose between two exclusive options: the gift pack and the wrapping-paper kit.
    Extremely elegant, the gift packs are made from stiff cardboard. They feature a metallic logo and are available in three different sizes, so you can be sure one will be the right fit for your purchase.
    Don't worry, though. We will see to getting the size that best suits your purchase! Opt for the gift pack and, if you want to personalize your message, just fill in the blank field where it says “Write your message”.
    Otherwise, you can wrap your own presents using the gift-wrap kit which contains 2 stylish paper bags in 2 different sizes, 1 sheet of tissue paper decorated with the Tezenis logo, 3 metallic stickers, and a card in an envelope for you to write your own personal message. You can add as many wrapping-paper kits as you need.
    Opt for one of the two solutions before proceeding to the checkout and click “Save”. The sum payable for your order will be automatically updated according to your choice.

  • How often do you get new products on your website?

    At the begining of each week you can find new products on our online shop and in our stores. You can find them in the "New Arrivals" section. If you would like to be always updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks.

  • When can I contact the Customer Service?

    The Customer Service is active all year long excepting the following holidays:

    New Year’s Day 01 Jan
    Epiphany 06 Jan
    Easter
    Easter Monday
    Labour Day May 1st
    Corpus Christi
    the Assumption Aug 15th
    All Saints’ Day November 1st
    Christmas Day December 25th
    St. Stephen’s Day December 26th