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Customer Service

Hello, how can we help you?

Find your answer in our categories.

Customer Service

Hello, how can we help you?

Find your answer in our categories.

Frequently asked questions
  • I have not received my order yet. What should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you are not registered on tezenis.com, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • How much do I have to pay for the shipping of my order?

    The cost of express delivery is £9.50, whilst standard delivery costs £4.00. You get free delivery for any order over £40. Delivery to store is completely free of charge. Any shipping costs paid upon checkout already include import duties, and there are no additional fees to pay to receive your parcel.

  • What is delivery time for my online order?

    Standard shipment to your delivery address with Hermes is guaranteed within 10 working days for all orders placed before 2 pm Monday through Friday. All orders placed after this time will leave our warehouse the following working day. Express shipment to your delivery address with UPS for all orders placed before 12 AM (Italian time) will be delivered within 48 hours. Any orders made after that time will leave our warehouses on the next business day. You get free standard delivery for any order over 40£. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

  • Can I return the items bought online?

    Yes, you can always change your mind on tezenis.com and return them free of charge through the return online procedure that you can find on your "Follow your order/return" page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

  • How and when will I receive a refund for my return?

    The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 business days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

  • I'm not sure about the bra size or style, what can I do?

    You can use our "Bra Guide" to discover the right bra size and the right style for any occasion.

  • Can I receive my order in a gift package?

    Tezenis offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.

  • How often do you get new products on your website?

    At the begining of each week you can find new products on our online shop and in our stores. You can find them in the "New Arrivals" section. If you would like to be always updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks.

  • When can I contact the Customer Service?

    The Customer Service is active all year long excepting the following holidays:

    New Year’s Day 01 Jan
    Epiphany 06 Jan
    Easter
    Easter Monday
    Labour Day May 1st
    Corpus Christi
    the Assumption Aug 15th
    All Saints’ Day November 1st
    Christmas Day December 25th
    St. Stephen’s Day December 26th

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