#ISTAYATHOME

#IRESTOACASA

We would like to give you an explanation of the action we are taking in light of the current situation and the temporary closure of our stores.

Delivery times

We aren't stopping deliveries, they're just slowing down a little.
It may take more time to process orders due to the difficulties caused by the COVID-19 emergency.
We are doing our utmost to ensure that you receive the best possible service.

Free delivery

We are currently unable to offer delivery to store and so we are offering free home delivery

Preparing and delivering your order safely

We would like to reassure you that procedures aimed at ensuring the safety of our workers, and our community, are being followed during both order preparation and delivery.

Payment upon delivery confirmation

We would like to remind you that once you have placed your order, the payment amount is initially held and only actually taken from your credit card once delivery has been confirmed.

Free returns and extended returns period

You now have 60 days to return your online orders.

Orders ready to be collected

If you have an order which is ready to be collected from a store or collection point, it will still be there waiting for you.

Customer service, at your service

Our customer service team will continue to remain at your disposal to help answer any questions or queries you may have, even if the waiting times may be a little longer due to the current situation.

We would like to apologise for any delays and thank you for your understanding at this difficult time.

Still close, even if far away

Visit the online store for your country: