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I accept Terms and Conditions of Use. Privacy Policy

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The offer and sale of products on the web site www.tezenis.com are governed by these General Conditions of Sale. For any other legal information, see the sections: General Conditions of Use , Privacy Policy and Withdrawal . The Customer is obligated to read these general conditions of sale carefully before placing an order. Sending the purchase order implies that you are fully aware of, and expressly accept, the above-mentioned general conditions of sale and the terms on the Order Form. Once the online purchase is concluded, the Customer is required to print and keep these general conditions of sale and the relative order for, which he has already reviewed and accepted.

1. OBJECT

1.1 The object of these General Conditions of Sale is the sale of products made online through the eCommerce service of the site www.tezenis.com.

1.2 The products on the site can only be purchased and delivered in the countries listed on the Order Form. Any orders for shipment outside of these countries will be automatically rejected during the order processing procedure.

2. SUBJECTS

2.1 The products are sold directly by Calzedonia SpA, with registered office in Italy at Via Portici Umberto I no. 5 - 37018 - Malcesine (VR) and administrative headquarters in Italy at Via Monte Baldo no. 20 - 37062 - Dossobuono di Villafranca (VR), tax ID and Verona Business Registry no. 01037050422, VAT no. 02253210237 (hereinafter Calzedonia or the Seller).

€211,000,000 fully paid-up share capital

For any information, you can contact the eCommerce Department of Calzedonia SpA:

by phone on the following number: 08002797078

by e-mail at the following address: hello@tezenis.com

by mail at the following address:
eCommerce Office
Calzedonia S.p.A.
via Monte Baldo, 20
37062 - Dossobuono di Villafranca (VR) - Italy

2.2 These General Conditions of Sale discipline the entry, sending and acceptance of purchase orders for products on www.tezenis.com and do not, instead, discipline the supply of services or the sale of products by subjects other than the Vendor that are present on www.tezenis.com through links, banners or other hypertext connections. Before entering orders and purchasing products and services from subjects other than the Vendor, we suggest that you check their conditions of sale because the Vendor is not responsible for the supply of services by third-party subjects other than the Vendor.

2.3 The products are sold to the Customer identified by the data entered at the time the electronic order form was filled out with the simultaneous acceptance of these General Conditions of Sale.

2.4 The offers of products on the site www.tezenis.com are intended for adult customers.
If you are below age 18, you must have the permission of one of your parents, or a legal guardian, before you can purchase on the site www.tezenis.com.
Remember: this is always the case, not only for our site but for all the sites that you visit on the Internet: always ask for your parents’ help if you see, or are asked for, information you do not understand when surfing the Internet.
By placing an order on this web site, you are guaranteeing us that you are an adult (18 years old) and have the legal ability to enter into a binding contract.

2.5 The Customer is forbidden to enter false, invented or imaginary names during the online order procedure and additional communications. The Vendor reserves the right to prosecute any violation or abuse, in the interests and protection of all consumers.

2.6 Moreover, by accepting these Conditions of Sale, you release the Vendor from any liability deriving from the issuing of incorrect tax documents due to errors in the data you provided at the time of the entry of the online order, since, as the customer, you are the only one responsible for their correct entry.

3. SALES THROUGH THE ECOMMERCE SERVICE

3.1 “Online sales contract” means the remote contract for the sale of chattel goods (hereinafter the Products) signed entered into between you, as the Customer, and Calzedonia, as the Vendor, in the context of an eCommerce service organized by the Vendor, which uses the remote communications technology known as the Internet.

3.2 To conclude a contract for the purchase of one or more Products, you must fill out the electronic order form (hereinafter, the Order) and send it to the Vendor over the Internet by following the relative instructions. Before transmitting the Order, Customers, who have registered on the website, shall have the option to access their My Account section where they can modify and correct the list or products contained in their basket. The products saved in the basket shall remain in said area for at least 3 days, following which, if the Order is not placed, it shall be cancelled automatically. Once placed, the Order may still be consulted (but not modified) by Customers, who have registered on the website, in the My Account section for at least 6 months following the transmission of the Order. If the Customer has not registered on the website and has chosen to make their purchase as a “guest”, that is to say without inputting their data, then the Order shall not be saved and, thus, may not be consulted.

3.3 The Order contains:

a reference to these General Conditions of Sale;
information and pictures for each Product and its price;
the means of payment that you can use;
the delivery methods for the Products purchased and the relative shipping and delivery costs;
a reference to the conditions for exercising you right of withdrawal;
the methods and times for returning the Products purchased.

3.4 Despite Calzedonia’s adoption of measures to ensure that the photographs on the site are faithful reproductions of the original products, including the use of every possible technical solution to reduce inaccuracies to a minimum, there may always be differences due to the technical characteristics and resolution of colors on the computer you are using. Consequently, the Vendor will not be liable for any shortcomings of the product pictures on the site due to the above technical reasons, since these pictures are only for purposes of illustration.

3.5 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale, including the Notice of the right to withdrawal and the Privacy Policy.

3.6 The contract is concluded when the Vendor receives your Order Form over the Internet and checks the correctness of the data on your order.

3.7 The language available for concluding the contract with the Vendor is Italian and the contract is governed by Italian law.

3.8 After the conclusion of the contract, the Vendor will be responsible for filling your order.

4. ORDER FULFILLMENT

4.1 By sending the Order over the Internet, you unconditionally accept, and undertake to be observe, these General Conditions of Sale in your relations with the Vendor.

4.2 After the contract is concluded, the Vendor will send you an Order Confirmation, by e-mail, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.

4.3 It is possible that, before sending the Order Confirmation, the Vendor will contact you at the e-mail address or telephone number you indicated to request additional information about the Order you sent over the Internet.

4.4 The Vendor may refuse to fill your purchase orders that do not provide a sufficient guarantee of solvency, are incomplete or incorrect or if the Products are not available. In these cases, we will inform you by e-mail that the contract is not concluded and that the Vendor has not filled your Order, specifying the reasons. In this case, the sum authorized on the Customer’s means of payment will be released. Moreover, despite our best efforts, it could sometimes happen that the prices for the products on our site are wrongly indicated. In any case, we will check the right price of our products whilst going through your order prior to dispatch. Should the price indicated on the site be lower than the actual sales price as a result of oversights or other errors, we will get in touch with you to check whether you still want to make the purchase at the right price. If you decline, we will not be able to proceed with your order. Should the right price of an item be lower than that shown on the site, we will only charge you the right lower price and we will send you the product.

4.5 If the Products shown on the web site are no longer available or for sale after the sending of the Order, the Vendor will notify you of the unavailability of the Products ordered in a timely manner and, in any case, within thirty (30) working days after the date on which you sent your Order to the Vendor. In this case, the sum authorized on the Customer’s means of payment will be released.

4.6 Each sale made by the Vendor through the online sales service can regard one or more Products. Nevertheless, all orders made on the site must be in keeping with ordinary consumption requirements. This applies to a number of products purchased in a single order, but also to many different orders for the same product, even if each single order contains an amount of products in keeping with ordinary consumption requirements.

4.7 Calzedonia reserves the right to refuse orders from a customer that it Formattato: Giustificato is suing relative to a previous order. or with who it has a dispute. This applies equally to all cases in which Calzedonia considers the client to be unsuitable, including by way of example, the case of previous violations of the contract conditions for online purchases from the site or for any other legitimate reasons, especially if the customer was involved in any kind of fraudulent activity.

5. SALE PRICES

5.1 Except where indicated otherwise in writing, all Product prices and shipping and delivery expenses indicated on the web site and in the Order include VAT and are expressed in British Pounds. The validity of the prices shown is always and only that indicated on the web site at the time the Order is sent over the Internet. Product prices and shipping and delivery expenses can be changed without any obligation to give advance notice. So, check the final sale price before sending the relative Order.

5.2 All Products are shipped directly from Italy. Where not specified otherwise, Product prices and shipping and delivery costs shown on the web site and on the Order do not include any customs duties or taxes if shipping to countries outside the EU or to countries in which current law requires importation fees. If it should be the case, the further expenses will be shown during the placing of the order.

5.3 Therefore, the Customer is responsible for these costs and they must be paid at the time the Products are delivered, according to the specific instructions in the Order Confirmation.

6. METHOD OF PAYMENT

To pay the price of the Products and the relative shipping and delivery expenses, you can use one of the methods indicated on the Order Form of the site www.tezenis.com and which are summarized below.

6.1 Credit cards and prepaid cards

6.1.1 For orders on our site, we accept payments by credit cards and prepaid cards (such as, for example, PostePay) without adding any fees to the Product and shipping costs. You must be the holder of a credit card that is valid at the time of the order for the Products purchased online and the name shown on the card must be the same as that indicated on the invoice. If these requirements are not met, it will not be possible to proceed with the order.
6.1.2 At the time of the online purchase, simultaneously with the Order Confirmation, the bank of reference will deduct the amount of the order from the available credit on your credit card. The amount will only be debited to your credit card at the time the Products purchased are shipped.
6.1.3 If, after paying for the products purchased online and receiving the package with your order, you wish to exercise your Right of Withdrawal, for any reason, the Vendor will instruct the bank to credit the amount to be reimbursed directly to your credit card.

6.2 Paypal

6.2.1 If you have a Paypal account, Calzedonia provides the option of paying directly using the e-mail account and password you used when you registered with www.paypal.com.

6.3 At no time during the purchase procedure will Calzedonia have access to your credit card information (such as the number of the credit card or its expiration date), which is sent using directly to the subject that manages the electronic payment (bank or Paypal) over a connection protected by an encryption protocol. This data is not kept by the Vendor in any computer archive.

6.4 So, the Vendor cannot, in any case, be considered liable for any fraudulent or undue use of credit and prepaid cards by third parties.

7. SHIPPING AND DELIVERY OF THE PRODUCTS

7.1 Each shipment contains:

the products(s) ordered;
the relative accompanying shipping document/invoice;
any accompanying documentation required by the country to which it is being shipped;
any informational and marketing materials.

7.2 The Products purchased on the web site from the Vendor can be delivered in various ways.

7.3 Delivery to the Customer’s home

7.3.1 The products purchased will be delivered by the courier identified by the Vendor to the shipping address indicated by the Customer on the order with insured shipping. See the Shipments section for additional information about costs, times, shipping methods and countries served.
7.3.2 When the merchandise is received at your home, please check the integrity of the packages at the time of the delivery by the courier. In the case of problems, point them out to the courier, make sure they are noted exactly and reject the delivery. Otherwise, you may lose your rights in this regard.

7.4 Delivery to a sales point with which the Vendor has an agreement for pick-up by the customer

7.4.1 Only in the case where this option is specifically provided, the Products purchased can be delivered to a sales point with which the Vendor has an agreement and which you can select at the time of the Order. See the Shipments sectionfor additional information about costs, times, shipping methods and countries served.
7.4.2 When the products purchased are delivered to the sales point, you will be notified by SMS and/or e-mail and, from that moment, you will have 10 working days to pick-up the Products on your Order, according to the methods described in the Order Confirmation.
7.4.3 Failure to pick-up during this period will result in the cancellation of the order by the Vendor and the refund of the entire sum previously paid. The refund will be made to your credit card or Paypal account depending on the payment system selected during the online purchase.

8. RIGHT OF WITHDRAWAL

8.1 Only if the Customer that enters into the contract is a Consumer (this definition meaning any physical person who accesses the site for purposes other than the business or professional activities he may exercise), he will have the right to withdraw from the contract concluded with the Vendor without any penalty and without specifying the reason, with the term of fourteen (14) working days beginning from the day the products purchased on the web were received.

8.2 You have two options for exercising the right of withdrawal.

8.2.1 If you are a registered user, you must go to the My Accountsection of the site after authentication using your username and password. Here, in the My Orders you will find a list of your orders with a link alongside each one of them to activate the return procedure. By accessing the Online Return Form within the term of 14 (fourteen) working days from the day of receipt of the Products, you can communicate your intention to withdraw from the Contract, indicating which Products will be returned.
8.2.2 If you have placed an order without registering on the website www.tezenis.com, go to the "ORDER STATUS" section where you will need to insert the order number found in the confirmation email and your surname for billing purposes. Then, you will be able to track your delivery or return the goods.
8.2.3 Alternatively, you may draft your own statement confirming your exercise of your withdrawal right, including using the Withdrawal Form pursuant to Annex I, part B of Legislative Decree 21/2014, which you must send us via registered post with advice of delivery.

8.3 When you fill out the Online Return Form you will be given all the information you need to return the Products.

8.4 The right of withdrawal is subject to the following conditions:

the Products must be returned in their entirety and not just parts or components of them, even in the case of kits;
the products returned must not have been used, worn, washed or damaged; they must not be dirty nor show obvious signs of wear.
Return items must be returned in the packaging in which they arrived, complete with all accessories and labels. For instance, underwear must be returned in its original bag, tights must be returned in their packaging complete with their tag, etc.
the Products returned must be sent back to the Vendor in a single shipment. The Vendor reserves the right not to accept Products from the same Order returned and shipped at different times;
the Products being returned must be delivered to the courier within fourteen (14) working days from the date on which you received the products;
in the case where the Vendor offers the option of purchasing a certain package of Products at a lower price than would normally be charged if they were purchased individually (such as 5 for the price of 4, 3 for the price of 2, etc.), the right of withdrawal can also be exercised with the return of just some of the products purchased: in this case, the price will be recalculated at the normal price charged for the purchase of the single product. In all other cases (such as combined sales, bonus operations, etc.) the right of withdrawal can only be exercised with the return of all the Products purchased, for this reason excluding any partial exclusion.

8.5 If you exercise the right of withdrawal according to the preceding conditions (paragraph 8.4), the Vendor is required to refund the sums paid by you within no more than 14 days from the material receipt of the returned products by the Vendor. Normally, the crediting of the amount originally withdrawn by Calzedonia occurs very quickly but the time required for the credit to appear in your current account will depend on your bank.

8.6 In the case of a return, the only charges remaining will be the initial shipping charges for the products purchased.

8.7 Calzedonia will only refund the initial shipping charges in the case of damage in transport or shipping errors by Vendor. In these cases only, the Vendor will also refund the amount that you paid for shipping expenses. The Vendor will send an express courier to pick-up the product from the address you indicated.

8.8 For the return, you must only use the courier indicated by the Vendor on the Online Return Form: in this way, you will not have to pay the expenses you are responsible for to return the products purchased because the Vendor will pay them on your behalf. Then, except for the provisions of preceding point 8.7 and for returns due to product defects, the Vendor will deduct a lump-sum amount from the refund due you equal to the cost you were previously charged for shipping to your home, or the shipping expenses normally charged for the country of delivery. In addition, from the moment the products purchased are given to the shipper indicated by the Vendor in the online return form, the Vendor will release you from any liability if the products are lost or damaged during transport.

8.9 In the case where the option to deliver the products to one of the sales points that has an agreement with the Vendor was available at the time the online return form was filled out, you can return the Products directly to a sales point with an agreement with the Vendor. In that case, in addition to the price paid for the purchase, you will also be refunded the shipping expenses that you were previously charged for the delivery of the Products purchased. From the moment the products are delivered to the sales point, the Vendor releases you from any liability if they are lost or damaged during transport.

8.10 In the case of the exercise of the right of withdrawal without following the methods indicated above (such as beyond the 14 days required by law, or without having filled out the Online Return Form, or without having fulfilled the conditions outlined under previous point 8.4 etc.)you will not be entitled to a refund for the amount already paid to the Vendor. Within 10 days of the email notifying you of non-acceptance of the return being sent, you can reply to the email and ask to have, at your own expense, the products back in the same state in which you returned them to the Vendor. Otherwise, the Vendor may keep both the products and the sums already paid to purchase them.

8.11 In the case of the exercise of the right of withdrawal without following the methods indicated above (such as beyond the 14 days required by law, or without having filled out the Online Return Form, etc.), the Vendor will resend the Products purchased, charging you for the additional shipping expenses.

8.12 The right of withdrawal cannot be applied in the case of products that have been customized on your explicit request at the time the order was entered.

9. LEGAL GUARANTEE FOR NONCONFORMING PRODUCTS

The Products must be checked by the Customer at the time of delivery in order to ensure that they correspond to the items ordered and that they do not present any defect or lack of conformity. Upon the sale of the Products, the legal guarantees apply, as provided for by current legislation (article 129 and according to the Consumer Code regarding the legal guarantee for the conformity of goods). All products sold by the Seller are covered by the legal guarantee should there be any lack of conformity within two (2) years from the delivery of the item: this signifies that the Seller is liable for any lack of conformity that presents within this time period. Any product defect must be communicated to the Seller within two (2) months of its discovery (unless it is contrary to mandatory regulations applicable in the Customer's habitual country of residence) by contacting Customer Services or the addresses provided in the following article 10 and filling in the Online Return Form located in the Order Status. In the event that the Customer does not communicate this defect within this time period, the aforementioned rights become null and void.

In the event of a defect, the Customer has the right to request that the product be repaired or replaced, at no extra cost to them. In the event that neither of these two options is possible or are excessively costly, the Customer shall have the right to a discount on the price paid or to the termination of the contract of sale and, consequently, a refund for the price paid, according to art. 130 of the Consumer Code.

The Seller shall bear all return costs for the defective products.

10. CONTACTS

The Calzedonia eCommerce team is available to answer any questions and can be contacted at the following e-mail address, hello@tezenis.com or at the following postal address:

eCommerce Office
Calzedonia S.p.A.
via Monte Baldo, 20
37062 - Dossobuono di Villafranca (VR) - Italy

11. COMMUNICATIONS TO THE CUSTOMER

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, certifications, information, statements and, in any case, all documentation about the operations executed, referring to the purchase of the Products, will be send to the electronic mail address indicated at the time of registration, with the possibility of downloading the information on durable media using the methods, and within the limits, required by the site.

12. PRIVACY

You can obtain information on how we process your personal information by accessing our Privacy Policy .

13. GOVERNING LAW, DISPUTE SETTLEMENT AND COMPETENT JURISDICTION

These General Conditions of Sale are governed by Italian law and will be interpreted according to it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the Customer. Therefore, the interpretation, execution and cancellation of the General Conditions of Sale are subject exclusively to Italian law and any disputes relating to and/or consequential to them shall be resolved exclusively by Italian courts. In particular, if the Customer qualifies as a Consumer, any disputes will be resolved by the court of his domicile or residence based on the applicable law or, at the consumer’s option in the case of a suit filed by the consumer, by the Court of Verona. If, instead, the customer is acting in the exercise of his business, commercial, craft or professional activities, the parties consensually establish the exclusive jurisdiction of the Court of Verona.

14. MODIFICATION AND UPDATING

The Vendor may make changes or amendments to these General Conditions of Sale at any time. Therefore, we will ask the customer to accept only the General Conditions of Sale in force at the time of the purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.tezenis.com and in relation to purchase orders submitted after that date.

15. CODE OF ETHICS

The Calzedonia Group, of which the Seller forms a part, has listed its principles in the Code of Ethics and Conduct, which presents the main guideline for all Group companies, defines the guarantee and responsibility regarding the consumers and the market, and contains principles to follow for the management of the business. It also contains binding rules of conduct for the bodies of the Group Companies, the managers, the employees/partners and for all those who act as part of any role on behalf or in the interests of the Group Companies. Click on the aforementioned link to read the Code of Ethics and Conduct.

WELCOME TO THE CALZEDONIA GROUP WEBSITES.

Hereafter, you will find information on how we use the personal data of the individuals who navigate on our websites. If you would like to have a more complete picture of the principles that we follow in the management of our websites and in the protection of your information, we invite you to read the General Conditions for use of the websites.
The following information applies to the domains and sub-domains registered for each of the trademarks and companies belonging to the Calzedonia Group, such as CALZEDONIA, INTIMISSIMI, TEZENIS. We inform you that this privacy policy refers only to the sites used by the domains and sub-domains registered for each of the trademarks and companies of the Calzedonia Group, and not for any other websites which may be visited by the users via links.
We reserve the right to update the contents of this screen periodically. We therefore invite you to review our privacy policy regularly so as to remain updated with respect to any changes that may have been made since the last time you looked.
To find out more about privacy and the use of your personal data, select the area of your interest, depending on whether you are merely a visitor or a user of web services subject to registration.

FOR THOSE WHO VISIT THE CALZEDONIA GROUP WEBSITES

This screen describes a few rules of management of the Calzedonia Group websites, with reference to the personal data of the users who visit them. These rules apply in all the cases in which you access our websites, navigating on the screens without registering or completing or entering data on web forms.
By visiting the websites of the Calzedonia Group, you accept the terms and conditions detailed hereafter. If you consider that you cannot accept these terms we ask you not to access or use the contents and services offered through our websites.

What types of data do we collect during the user’s navigation?
What are Cookies and how do we use them?
Who do we share navigation information with?

FOR THOSE WHO USE WEB SERVICES REQUIRING PERSONAL DATA

Spontaneous e-mail transmission
Compiling forms on the websites
Mode and purpose of data processing
Consent to use
Communication and disclosure
Rights of data Subject
Data controller and processor
Transfer of personal data to Countries outside the European Union

WHAT KIND OF DATA DO WE COLLECT DURING THE USER’S NAVIGATION?

While you visit our websites, the information systems assigned to their operation normally acquire certain data the transmission of which is implicit and necessary for the internet to function. This is information that is not collected to be associated with identified persons but that by nature, after being processed and associated with data in the possession of others, could make it possible to identify the users. This category of data would include, for example, the IP addresses and domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server response (successful, error, etc.) and other parameters pertaining to the operating system and the computing environment used by the user. Calzedonia uses these data for the sole purpose of processing anonymous statistical information about the use of the websites and to control their correct operation. The data could be used to ascertain responsibility in case of possible information crimes. Except in this case, the data remain on our information systems for a period which usually does not exceed thirty days.

You may find social buttons/widgets on the Calzedonia Group websites. These are special "buttons" showing the icons of social networks (for example, Facebook and Twitter). These “buttons” allow the users visiting the Calzedonia Group websites to reach and interact directly with the social networks with a "click". Your click on the social buttons/widgets will allow the social network to acquire the data relative to your visit. Aside from these cases, in which you spontaneously agree with your click to share the data of your web activity with your chosen social networks, Calzedonia does not share any navigation data or user data acquired through its websites with the social network accessible thanks to the social buttons/widgets. For any other information about cookies and social buttons/widgets used by our sites, please write to us at privacy@calzedonia.com

WHO DO WE SHARE NAVIGATION INFORMATION WITH?

The data acquired during navigation may be known to other companies which provide the companies in the Calzedonia Group with computer assistance services and data processing (as in the case of activities of hosting assigned to other companies and connected with the use of our internet websites) appointed for the purposes as data processors. The data may also be known to and processed in the companies of the Calzedonia Group by personnel assigned to data processing, in the limit to which this is necessary in connection with their duties, performing only the actions necessary for such performance. In case of express request and under the circumstances authorized by law, the data may be communicated by Calzedonia to the authorities of public safety and the police forces. No navigation data is disclosed in any way. You can ask for the list of Data Processor by writing to privacy@calzedonia.com

SPONTANEOUS E-MAIL TRANSMISSION

When you spontaneously send an e-mail to one of the e-mail addresses indicated on our websites, we acquire the sender’s address and any other personal data you include in the message and attachments. The e-mail addresses indicated on our websites, and any other e-mail address of the Calzedonia Group, are not personal in nature even when they bear the name and/or surname of a physical person. They belong to the business organization and their primary purpose is to permit the effective management of the business activities of the Calzedonia Group companies. This means that any messages sent to the e-mail addresses of the Calzedonia Group may be read by other people in the organization in addition to the addressee. When you send e-mail to the e-mail addresses indicated on our websites you declare that you have read and accepted the conditions of use detailed in this policy.

COMPILING FORMS ON THE WEBSITES

When you access the websites of the Calzedonia Group and decide to use its interactive services (such as requesting newsletters, registering on websites and communities, making purchases, participating in events, campaigns, etc.), you may be asked to fill out a form on the website with some of your personal data. We hereby provide you with some information that will help you understand how we use the data you send us.

HOW WE COLLECT PERSONAL DATA AND PURPOSE OF DATA PROCESSING

To access the services and content provided by our websites, you may be asked personal data such as your first and last name, address, e-mail, credit card number, etc. We will never ask you for sensitive data on our web forms (such as your racial or ethnic origin, religious, philosophical or political believes, the state of your health, your sex life, etc.) or any judicial data (data on your police record, or relative to your position as a suspect or accused person). The data are processed by means of IT and telematic tools and hardcopy supports, in respect of the provisions of law tending to guarantee security and confidentiality, as well as accuracy, updating and relevance of the data with respect to the declared purposes. As a matter of fact, you yourself can help us ensure that your data are always accurate by communicating any changes to privacy@calzedonia.com. The data you give us will be processed by personnel expressly designated by the Data Controller as assigned personnel and/or data processors, depending on the respective profiles of authorization assigned. The personnel appointed and their supervisors may perform operations of consultation, use, processing, comparison and any other operation, including automatic processes, only if they have been expressly authorized to do so. We use the personal data you give us only for purposes strictly connected with the individual service requested and used. Whenever we intend to use your personal data for other or different purposes from the provision of the service requested, before proceeding with processing we will request your consent.

Hereafter we list the services available through our websites for which we ask you to provide your personal data. For each service we indicate the purpose of processing.

Registration for the newsletter: the newsletter is a communication with promotional and advertising content, sent to all the interested parties who request it. On some of our websites, registration for the newsletter implies sending promotional communications that are not generalized, but are targeted on the basis of the language, sex and country of origin of the interested party. This means that we process the data we receive so as to divide the registrations into groups distinguished by language, sex and country of origin so that the newsletter sent is as close as possible to the person who requests it and could be interested. In case you ask to unsubscribe to newsletter service, we will delete your personal data within 72 hours after your request. We will send you newsletter communication with your consent only, that consist on the legal basis for the processing.

Participation in exhibitions, events, contests and theme initiatives scheduled from time to time as special and temporary events: Only with your consent, we will use the data to enable you to participate in the specific initiatives which you may attend from time to time. In relation to each event/exhibitions/contest/etc, we’ll provide you information notice describing how we process personal data, the purposes of processing for which the personal data are intended, the legal basis for the processing, the retention of data and all the other information requested by art. 13 of Regulation EU 2016/679.

Registration in restricted web communities: only with your consent, we will use the data to enable you to create your own reserved area on our websites and participate in the activities of the virtual community (such as creating wish lists, sharing your content with other users through the Calzedonia Group websites, chronology of purchase, e-mail preferences, etc.). We point out that registration in our web communities will enable you to access many of the other services on the websites more easily, but is not a required condition for using them. For example, you can receive the newsletter or make purchases even without being registered. In case of non-use of your account for two years, we’ll delete it as well as the data connected to it.

Purchase of products: the data you give us are used to fill your purchase orders and related activities (delivery of goods, billing, management of payments, purchase of customised products and other activities.) The legal bases for the processing will consist in the sales agreement; your data will be kept for the time necessary to fulfill the legal obligations in relation to the sales activity, after that they will be deleted.

Applying for a job: when you send your resume spontaneously, or answer an open ad, we will use your data for the necessary activities of selection and recruitment. When you fill out the web form for a job application we will provide you with specific information. After 48 months starting from your application, we’ll delete your CV.

Customer Care: Calzedonia provides you with a support service - usually provided through and live-chat, phone, email - aimed at helping its customers before, during and after the purchase of a product or service. In some cases, we may need to ask for your personal data in order to provide you information on purchases, shipments, returns, payments, products and / or services, to handle complaints, etc.
Only with your consent, we may collect your personal data through questionnaires aimed at determining customers’ level of satisfaction of our Customer Care.

Requests of information or contact (for example, requests of trade and technical information, contact requests, status of orders, availability of products, etc.): the data you give us will be used to send you only what you have requested, after that they will be deleted.

Only with your consent – that you can withdraw by writing to privacy@calzedonia.com – we may also use your personal data for other purposes, as described below.

Direct marketing: we might ask for your consent to use your data to send you marketing communications (for example birthday greetings) or general advertising promotions or messages, as well as to carry out market research and surveys (e.g. questionnaires) and to obtain feedback on your level of customer satisfaction with our products and services, which we will do via post, e-mail, fax, text message, landlines and/or mobile phone calls, etc. If you agree to receive this type of communication, it will be valid for automatic communications (e.g. e-mail and text message) and also for traditional communications (normal post). You can withdraw your consent to the processing of your personal data for said purpose at any time – by writing at privacy@calzedonia.com, even on a selective basis, say for example you would like to receive communications only though the post and not those sent out automatically. We are writing to let you know that the Privacy Code (art. 130, paragraph 4 of Italian Legislative Decree 196/2003) allows for what is known as “soft spam”. This means that without having to obtain your express consent, we can use the email address you provided for a previous purchase for the purposes of direct sale of products of ours which are similar to those you have already bought, unless you object to it by writing at privacy@calzedonia.com. Apart from the specific rules on “soft spam” if we intend to gather your personal data to send you commercial communications, we will ask you for your consent beforehand.

Analysis of consumer habits: in some cases, only with your consent, we may use the data you send us to take advantage of particular services (such as requesting the newsletter or making purchases) for what is called “profiling”, which is an analysis of the social breakdown of consumers by age, sex, country of origin, profession, consumer habits, etc. Profiling involves processing the data you give us to create groups of consumers divided by market segment on the basis of a targeted set of elements (such as sex, country of origin) in order to reach more evolved profiles based on preferences, online conduct and previous purchases. This activity serves two purposes: it enables us to develop products and services with characteristics in line with the preferences of our consumers and it enables us to send advertising messages as nearly as possible geared to your tastes and interests.

Personal data regarding your online activities and purchases will be retained for 1 year, after that we will delete them.

Communication of your data to third parties: only with your consent, you can receive trade offers referring to products of other companies operating in the fashion, luxury and retail sectors.

CONSENT TO USE

In all cases in which your consent is required in order to process your data, we will specifically request it for the individual purpose, expressed freely and without conditioning.

COMMUNICATION AND DISCLOSURE

Calzedonia communicates your personal data to third parties exclusively when this is necessary and functional to the attainment of the purposes of use of the data pursued in function of the service requested by you, and in any case proceeds to communication only after informing you and, where necessary, obtaining your consent to do so. In general, the data collected through the individual services and for the purposes indicated herein are normally communicated to the following categories of organizations:

organizations to which the right to access them is granted by law or regulations (such as public security or police forces);
companies in the Calzedonia Group such as parent companies, subsidiaries and affiliates;
data processing companies and providers of information services (e.g. web hosting, data entry, management and maintenance of information infrastructures and information services, e-mail marketing, Acquirer, etc.);
companies and offices performing consultant services;
other companies operating in the fashion, luxury and retail sectors, to send their business communications only with the specific consent of the interested party.

In particular, certain specific services provided through our website may require communication to other categories of organizations such as:

purchase of products: Banca Sella, Paypal, shipping companies, financial institutions, companies performing services of mail carriers and forwarders of correspondence
job applications: consultant firms for the recruitment and selection of personnel, with the purpose of supporting the Data Controller in evaluating the profiles and applicants.

Calzedonia does not ordinarily disclose your data. Certain services provided by our websites (such as "share my wish list"), however, permit the disclosure of your personal data to other users and web network services; this is, however, left to your free choice and is only possible after your specific and voluntary initiative. In some specific cases, however, we may ask you to send us your personal data (including photographs and audio-visual material) to enable you to participate in events, competitions and theme initiatives having an extraordinary and temporary character which, by their specific nature, require communication and disclosure of data. In these cases we will inform you and ask you to give your specific consent.

RIGHTS OF DATA SUBJECT

At any time, you can exercise the right granted by the law. By writing to privacy@calzedonia.com you can exercise the following rights:

Right of access
You will be able to obtain from the data controller confirmation that a personal data processing concerning you is being processed and, in this case, obtain a copy of the data being processed.

Right to rectification
You have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed.

Right to erasure
You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
you withdraw your consent and there are no overriding legitimate grounds for the processing;
you object to the processing and there are no overriding legitimate grounds for the processing,
the personal data have been unlawfully processed
the personal data have to be erased for compliance with a legal obligation.

Right to restriction of processing
You have the right to obtain from the controller restriction of processing where one of the following applies:

you contest the accuracy of your personal data, for a period enabling the controller to verify the accuracy of the personal data;
the processing is unlawful, and you oppose the erasure of the personal data and request the restriction of their use instead;
the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
you have objected pending the verification whether the legitimate grounds of the controller override those of the data subject

Right to object
You have the right to object, oat any time to processing of personal data concerning you which is based Data Controller’s legimate interests, including profiling.

Right to data portability
You have the right to receive the personal data concerning you, which you have provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where: (a) the processing is based on or on a contract and (b) the processing is carried out by automated means.

In exercising your right to data portability, you have the right to have the personal data transmitted directly from one controller to another, where technically feasible.

Right to lodge a complaint with a supervisory authority
Where needed, you have the right to lodge a complain with a supervisory authority in order to obtain the protection of the rights granted by Regulation EU 2016/679

TRANSFER OF PERSONAL DATA TO COUNTRIES OUTSIDE THE EUROPEAN UNION

We can transfer personal data collected through this website to countries outside the European Union (specifically, USA), this data can be stored on servers of Customer Relationship Management service providers. We transfer the data to Privacy Shield certificated suppliers or we ask suppliers to underwrite Contractual Clauses. We appoint our suppliers as Data Processor, you can ask for the Data processors’ list by writing to privacy@calzedonia.com

DATA CONTROLLER AND PROCESSOR

Except for personal data processed for ecommerce sales purposes,the controller of the data of users of all its websites: CALZEDONIA, INTIMISSIMI,TEZENIS is Calzedonia S.p.A, with management offices at Via Monte Baldo no. 20 Dossobuono di Villafranca (VR), Italy.

Calzedonia S.p.A. shall be contactable by writing at privacy@calzedonia.com

Data Protection Officer of Calzedonia S.p.A. shall be contactable by writing at DPO@calzedonia.com