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Support Faq page

  • I need to get advised about the items and/or sizes, what can I do?

    Tezenis has a special team of personal shoppers who are more than happy to advise on the technical specifications and fit of every single product, and is continually updated about the trends and styles in the current collection. Contact our personal shoppers, via chat or email. Our personal-shopper service is available from Monday to Sutarday, via chat (from 4 AM until 10 AM EST), as well as phone and email (from 5 AM until 11 AM EST).

  • Having trouble choosing a gift for your special someone? Unsure of the size or color?

    Contact our customer service via chat or email and we will be more than happy to help you . Our customer service is available from Monday through Saturday per chat or email from 4 AM until 2 PM EST.

  • When can I contact the Customer Service?

    The Customer Service is active all year long excepting the following holidays

    New Year’s Day
    01 Jan
    Epiphany
    06 Jan
    Easter
    Easter Monday
    Labour Day
    01 May
    Corpus Christi
    the Assumption
    15 Aug
    All Saints’ Day
    01 Nov
    Christmas Day
    25 Dec
    St. Stephen’s Day
    26 Dec

Should you have any further doubts, contact our customer service who will be glad to help you!

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