Support Faq page

United States / $

English

Choose a language

English

Choose a language

English

Select your country

Albania
Belgium
United States
Česká republika
Hrvatska
Cyprus
Denmark
Deutschland
España
Estonia
France
Ireland
Italia
Jordan
Kuwait
Lebanon
Lithuania
Luxembourg
Malta
Magyarország
Netherlands
Österreich
Polska
Portugal
Qatar
Romania
Serbia
Slovakia
Sweden
Switzerland
Ukraine
United Arab Emirates
United Kingdom
Ελλάδα
Россия

Store online

STAY IN CONTACT WITH US

Let's keep in touch! Subscribe to know all about our latest events and updates.

I accept Terms and Conditions of Use. Privacy Policy

Yes No

Insert your email

The offer and sale of products on the web site www.tezenis.com are governed by these General Conditions of Sale. For any other legal information, see the sections: General Conditions of Use , Privacy Policy and Withdrawal . The Customer is obligated to read these general conditions of sale carefully before placing an order. Sending the purchase order implies that you are fully aware of, and expressly accept, the above-mentioned general conditions of sale and the terms on the Order Form. Once the online purchase is concluded, the Customer is required to print and keep these general conditions of sale and the relative order for, which he has already reviewed and accepted.

1. OBJECT

1.1 The object of these General Conditions of Sale is the sale of products made online through the eCommerce service of the site www.tezenis.com.

1.2 The products on the site can only be purchased and delivered in the countries listed on the Order Form. Any orders for shipment outside of these countries will be automatically rejected during the order processing procedure.

2. SUBJECTS

2.1 The products are sold directly by Calzedonia SpA, with registered office in Italy at Via Portici Umberto I no. 5 - 37018 - Malcesine (VR) and administrative headquarters in Italy at Via Monte Baldo no. 20 - 37062 - Dossobuono di Villafranca (VR), tax ID and Verona Business Registry no. 01037050422, VAT no. 02253210237 (hereinafter Calzedonia or the Seller).

€211,000,000 fully paid-up share capital

For any information, you can contact the eCommerce Department of Calzedonia SpA:

by phone on the following number: 08002797078

by e-mail at the following address: hello@tezenis.com

by mail at the following address:
eCommerce Office
Calzedonia S.p.A.
via Monte Baldo, 20
37062 - Dossobuono di Villafranca (VR) - Italy

2.2 These General Conditions of Sale discipline the entry, sending and acceptance of purchase orders for products on www.tezenis.com and do not, instead, discipline the supply of services or the sale of products by subjects other than the Vendor that are present on www.tezenis.com through links, banners or other hypertext connections. Before entering orders and purchasing products and services from subjects other than the Vendor, we suggest that you check their conditions of sale because the Vendor is not responsible for the supply of services by third-party subjects other than the Vendor.

2.3 The products are sold to the Customer identified by the data entered at the time the electronic order form was filled out with the simultaneous acceptance of these General Conditions of Sale.

2.4 The offers of products on the site www.tezenis.com are intended for adult customers.
If you are below age 18, you must have the permission of one of your parents, or a legal guardian, before you can purchase on the site www.tezenis.com.
Remember: this is always the case, not only for our site but for all the sites that you visit on the Internet: always ask for your parents’ help if you see, or are asked for, information you do not understand when surfing the Internet.
By placing an order on this web site, you are guaranteeing us that you are an adult (18 years old) and have the legal ability to enter into a binding contract.

2.5 The Customer is forbidden to enter false, invented or imaginary names during the online order procedure and additional communications. The Vendor reserves the right to prosecute any violation or abuse, in the interests and protection of all consumers.

2.6 Moreover, by accepting these Conditions of Sale, you release the Vendor from any liability deriving from the issuing of incorrect tax documents due to errors in the data you provided at the time of the entry of the online order, since, as the customer, you are the only one responsible for their correct entry.

3. SALES THROUGH THE ECOMMERCE SERVICE

3.1 “Online sales contract” means the remote contract for the sale of chattel goods (hereinafter the Products) signed entered into between you, as the Customer, and Calzedonia, as the Vendor, in the context of an eCommerce service organized by the Vendor, which uses the remote communications technology known as the Internet.

3.2 To conclude a contract for the purchase of one or more Products, you must fill out the electronic order form (hereinafter, the Order) and send it to the Vendor over the Internet by following the relative instructions. Before transmitting the Order, Customers, who have registered on the website, shall have the option to access their My Account section where they can modify and correct the list or products contained in their basket. The products saved in the basket shall remain in said area for at least 3 days, following which, if the Order is not placed, it shall be cancelled automatically. Once placed, the Order may still be consulted (but not modified) by Customers, who have registered on the website, in the My Account section for at least 6 months following the transmission of the Order. If the Customer has not registered on the website and has chosen to make their purchase as a “guest”, that is to say without inputting their data, then the Order shall not be saved and, thus, may not be consulted.

3.3 The Order contains:

a reference to these General Conditions of Sale;
information and pictures for each Product and its price;
the means of payment that you can use;
the delivery methods for the Products purchased and the relative shipping and delivery costs;
a reference to the conditions for exercising your right of withdrawal;
the methods and times for returning the Products purchased.

3.4 Despite Calzedonia’s adoption of measures to ensure that the photographs on the site are faithful reproductions of the original products, including the use of every possible technical solution to reduce inaccuracies to a minimum, there may always be differences due to the technical characteristics and resolution of colors on the computer you are using. Consequently, the Vendor will not be liable for any shortcomings of the product pictures on the site due to the above technical reasons, since these pictures are only for purposes of illustration.

3.5 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale, including the Notice of the right to withdrawal and the Privacy Policy.

3.6 The contract is concluded when the Vendor receives your Order Form over the Internet and checks the correctness of the data on your order.

3.7 The language available for concluding the contract with the Vendor is Italian and the contract is governed by Italian law.

3.8 After the conclusion of the contract, the Vendor will be responsible for filling your order.

4. ORDER FULFILLMENT

4.1 By sending the Order over the Internet, you unconditionally accept, and undertake to be observe, these General Conditions of Sale in your relations with the Vendor.

4.2 After the contract is concluded, the Vendor will send you an Order Confirmation, by e-mail, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.

4.3 It is possible that, before sending the Order Confirmation, the Vendor will contact you at the e-mail address or telephone number you indicated to request additional information about the Order you sent over the Internet.

4.4 The Vendor may refuse to fill your purchase orders that do not provide a sufficient guarantee of solvency, are incomplete or incorrect or if the Products are not available. In these cases, we will inform you by e-mail that the contract is not concluded and that the Vendor has not filled your Order, specifying the reasons. In this case, the sum authorized on the Customer’s means of payment will be released. Moreover, despite our best efforts, it could sometimes happen that the prices for the products on our site are wrongly indicated. In any case, we will check the right price of our products whilst going through your order prior to dispatch. Should the price indicated on the site be lower than the actual sales price as a result of oversights or other errors, we will get in touch with you to check whether you still want to make the purchase at the right price. If you decline, we will not be able to proceed with your order. Should the right price of an item be lower than that shown on the site, we will only charge you the right lower price and we will send you the product.

4.5 If the Products shown on the web site are no longer available or for sale after the sending of the Order, the Vendor will notify you of the unavailability of the Products ordered in a timely manner and, in any case, within thirty (30) working days after the date on which you sent your Order to the Vendor. In this case, the sum authorized on the Customer’s means of payment will be released.

4.6 Each sale made by the Vendor through the online sales service can regard one or more Products. Nevertheless, all orders made on the site must be in keeping with ordinary consumption requirements. This applies to a number of products purchased in a single order, but also to many different orders for the same product, even if each single order contains an amount of products in keeping with ordinary consumption requirements.

4.7 Calzedonia reserves the right to refuse orders from a customer that it Formattato: Giustificato is suing relative to a previous order. or with who it has a dispute. This applies equally to all cases in which Calzedonia considers the client to be unsuitable, including by way of example, the case of previous violations of the contract conditions for online purchases from the site or for any other legitimate reasons, especially if the customer was involved in any kind of fraudulent activity.

5. SALE PRICES

5.1 Except where indicated otherwise in writing, all Product prices and shipping and delivery expenses indicated on the web site and in the Order include VAT and are expressed in British Pounds. The validity of the prices shown is always and only that indicated on the web site at the time the Order is sent over the Internet. Product prices and shipping and delivery expenses can be changed without any obligation to give advance notice. So, check the final sale price before sending the relative Order.

5.2 All Products are shipped directly from Italy. Where not specified otherwise, Product prices and shipping and delivery costs shown on the web site and on the Order do not include any customs duties or taxes if shipping to countries outside the EU or to countries in which current law requires importation fees. If it should be the case, the further expenses will be shown during the placing of the order.

5.3 Therefore, the Customer is responsible for these costs and they must be paid at the time the Products are delivered, according to the specific instructions in the Order Confirmation.

6. METHOD OF PAYMENT

To pay the price of the Products and the relative shipping and delivery expenses, you can use one of the methods indicated on the Order Form of the site www.tezenis.com and which are summarized below.

6.1 Credit cards and prepaid cards

6.1.1 For orders on our site, we accept payments by credit cards and prepaid cards (such as, for example, PostePay) without adding any fees to the Product and shipping costs. You must be the holder of a credit card that is valid at the time of the order for the Products purchased online and the name shown on the card must be the same as that indicated on the invoice. If these requirements are not met, it will not be possible to proceed with the order.
6.1.2 At the time of the online purchase, simultaneously with the Order Confirmation, the bank of reference will deduct the amount of the order from the available credit on your credit card. The amount will only be debited to your credit card at the time the Products purchased are shipped.
6.1.3 If, after paying for the products purchased online and receiving the package with your order, you wish to exercise your Right of Withdrawal, for any reason, the Vendor will instruct the bank to credit the amount to be reimbursed directly to your credit card.

6.2 Paypal

6.2.1 If you have a Paypal account, Calzedonia provides the option of paying directly using the e-mail account and password you used when you registered with www.paypal.com.

6.3 At no time during the purchase procedure will Calzedonia have access to your credit card information (such as the number of the credit card or its expiration date), which is sent using directly to the subject that manages the electronic payment (bank or Paypal) over a connection protected by an encryption protocol. This data is not kept by the Vendor in any computer archive.

6.4 So, the Vendor cannot, in any case, be considered liable for any fraudulent or undue use of credit and prepaid cards by third parties.

7. SHIPPING AND DELIVERY OF THE PRODUCTS

7.1 Each shipment contains:

the products(s) ordered;
the relative accompanying shipping document/invoice;
any accompanying documentation required by the country to which it is being shipped;
any informational and marketing materials.

7.2 The Products purchased on the web site from the Vendor can be delivered in various ways.

7.3 Delivery to the Customer’s home

7.3.1 The products purchased will be delivered by the courier identified by the Vendor to the shipping address indicated by the Customer on the order with insured shipping. See the Shipments section for additional information about costs, times, shipping methods and countries served.
7.3.2 When the merchandise is received at your home, please check the integrity of the packages at the time of the delivery by the courier. In the case of problems, point them out to the courier, make sure they are noted exactly and reject the delivery. Otherwise, you may lose your rights in this regard.

7.4 Delivery to a sales point with which the Vendor has an agreement for pick-up by the customer

7.4.1 Only in the case where this option is specifically provided, the Products purchased can be delivered to a sales point with which the Vendor has an agreement and which you can select at the time of the Order. See the Shipments sectionfor additional information about costs, times, shipping methods and countries served.
7.4.2 When the products purchased are delivered to the sales point, you will be notified by SMS and/or e-mail and, from that moment, you will have 10 working days to pick-up the Products on your Order, according to the methods described in the Order Confirmation.
7.4.3 Failure to pick-up during this period will result in the cancellation of the order by the Vendor and the refund of the entire sum previously paid. The refund will be made to your credit card or Paypal account depending on the payment system selected during the online purchase.

8. RIGHT OF WITHDRAWAL

8.1 Only if the Customer that enters into the contract is a Consumer (this definition meaning any physical person who accesses the site for purposes other than the business or professional activities he may exercise), he will have the right to withdraw from the contract concluded with the Vendor without any penalty and without specifying the reason, with the term of fourteen (14) working days beginning from the day the products purchased on the web were received.

8.2 You have two options for exercising the right of withdrawal.

8.2.1 If you are a registered user, you must go to the My Accountsection of the site after authentication using your username and password. Here, in the My Orders you will find a list of your orders with a link alongside each one of them to activate the return procedure. By accessing the Online Return Form within the term of 14 (fourteen) working days from the day of receipt of the Products, you can communicate your intention to withdraw from the Contract, indicating which Products will be returned.
8.2.2 If you have placed an order without registering on the website www.tezenis.com, go to the "ORDER STATUS" section where you will need to insert the order number found in the confirmation email and your surname for billing purposes. Then, you will be able to track your delivery or return the goods.
8.2.3 Alternatively, you may draft your own statement confirming your exercise of your withdrawal right, including using the Withdrawal Form pursuant to Annex I, part B of Legislative Decree 21/2014, which you must send us via registered post with advice of delivery.

8.3 When you fill out the Online Return Form you will be given all the information you need to return the Products.

8.4 The right of withdrawal is subject to the following conditions:

the Products must be returned in their entirety and not just parts or components of them, even in the case of kits;
the products returned must not have been used, worn, washed or damaged; they must not be dirty nor show obvious signs of wear.
Return items must be returned in the packaging in which they arrived, complete with all accessories and labels. For instance, underwear must be returned in its original bag, tights must be returned in their packaging complete with their tag, etc.
the Products returned must be sent back to the Vendor in a single shipment. The Vendor reserves the right not to accept Products from the same Order returned and shipped at different times;
the Products being returned must be delivered to the courier within fourteen (14) working days from the date on which you received the products;
in the case where the Vendor offers the option of purchasing a certain package of Products at a lower price than would normally be charged if they were purchased individually (such as 5 for the price of 4, 3 for the price of 2, etc.), the right of withdrawal can also be exercised with the return of just some of the products purchased: in this case, the price will be recalculated at the normal price charged for the purchase of the single product. In all other cases (such as combined sales, bonus operations, etc.) the right of withdrawal can only be exercised with the return of all the Products purchased, for this reason excluding any partial exclusion.

8.5 If you exercise the right of withdrawal according to the preceding conditions (paragraph 8.4), the Vendor is required to refund the sums paid by you within no more than 14 days from the material receipt of the returned products by the Vendor. Normally, the crediting of the amount originally withdrawn by Calzedonia occurs very quickly but the time required for the credit to appear in your current account will depend on your bank.

8.6 In the case of a return, the only charges remaining will be the initial shipping charges for the products purchased.

8.7 Calzedonia will only refund the initial shipping charges in the case of damage in transport or shipping errors by Vendor. In these cases only, the Vendor will also refund the amount that you paid for shipping expenses. The Vendor will send an express courier to pick-up the product from the address you indicated.

8.8 For the return, you must only use the courier indicated by the Vendor on the Online Return Form: in this way, you will not have to pay the expenses you are responsible for to return the products purchased because the Vendor will pay them on your behalf. Then, except for the provisions of preceding point 8.7 and for returns due to product defects, the Vendor will deduct a lump-sum amount from the refund due you equal to the cost you were previously charged for shipping to your home, or the shipping expenses normally charged for the country of delivery. In addition, from the moment the products purchased are given to the shipper indicated by the Vendor in the online return form, the Vendor will release you from any liability if the products are lost or damaged during transport.

8.9 In the case where the option to deliver the products to one of the sales points that has an agreement with the Vendor was available at the time the online return form was filled out, you can return the Products directly to a sales point with an agreement with the Vendor. In that case, in addition to the price paid for the purchase, you will also be refunded the shipping expenses that you were previously charged for the delivery of the Products purchased. From the moment the products are delivered to the sales point, the Vendor releases you from any liability if they are lost or damaged during transport.

8.10 In the case of the exercise of the right of withdrawal without following the methods indicated above (such as beyond the 14 days required by law, or without having filled out the Online Return Form, or without having fulfilled the conditions outlined under previous point 8.4 etc.)you will not be entitled to a refund for the amount already paid to the Vendor. Within 10 days of the email notifying you of non-acceptance of the return being sent, you can reply to the email and ask to have, at your own expense, the products back in the same state in which you returned them to the Vendor. Otherwise, the Vendor may keep both the products and the sums already paid to purchase them.

8.11 In the case of the exercise of the right of withdrawal without following the methods indicated above (such as beyond the 14 days required by law, or without having filled out the Online Return Form, etc.), the Vendor will resend the Products purchased, charging you for the additional shipping expenses.

8.12 The right of withdrawal cannot be applied in the case of products that have been customized on your explicit request at the time the order was entered.

9. LEGAL GUARANTEE FOR NONCONFORMING PRODUCTS

The Products must be checked by the Customer at the time of delivery in order to ensure that they correspond to the items ordered and that they do not present any defect or lack of conformity. Upon the sale of the Products, the legal guarantees apply, as provided for by current legislation (article 129 and according to the Consumer Code regarding the legal guarantee for the conformity of goods). All products sold by the Seller are covered by the legal guarantee should there be any lack of conformity within two (2) years from the delivery of the item: this signifies that the Seller is liable for any lack of conformity that presents within this time period. Any product defect must be communicated to the Seller within two (2) months of its discovery (unless it is contrary to mandatory regulations applicable in the Customer's habitual country of residence) by contacting Customer Services or the addresses provided in the following article 10 and filling in the Online Return Form located in the Order Status. In the event that the Customer does not communicate this defect within this time period, the aforementioned rights become null and void.

In the event of a defect, the Customer has the right to request that the product be repaired or replaced, at no extra cost to them. In the event that neither of these two options is possible or are excessively costly, the Customer shall have the right to a discount on the price paid or to the termination of the contract of sale and, consequently, a refund for the price paid, according to art. 130 of the Consumer Code.

The Seller shall bear all return costs for the defective products.

10. CONTACTS

The Calzedonia eCommerce team is available to answer any questions and can be contacted at the following e-mail address, hello@tezenis.com or at the following postal address:

eCommerce Office
Calzedonia S.p.A.
via Monte Baldo, 20
37062 - Dossobuono di Villafranca (VR) - Italy

11. COMMUNICATIONS TO THE CUSTOMER

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, certifications, information, statements and, in any case, all documentation about the operations executed, referring to the purchase of the Products, will be send to the electronic mail address indicated at the time of registration, with the possibility of downloading the information on durable media using the methods, and within the limits, required by the site.

12. PRIVACY

You can obtain information on how we process your personal information by accessing our Privacy Policy .

13. GOVERNING LAW, DISPUTE SETTLEMENT AND COMPETENT JURISDICTION

These General Conditions of Sale are governed by Italian law and will be interpreted according to it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the Customer. Therefore, the interpretation, execution and cancellation of the General Conditions of Sale are subject exclusively to Italian law and any disputes relating to and/or consequential to them shall be resolved exclusively by Italian courts. In particular, if the Customer qualifies as a Consumer, any disputes will be resolved by the court of his domicile or residence based on the applicable law or, at the consumer’s option in the case of a suit filed by the consumer, by the Court of Verona. If, instead, the customer is acting in the exercise of his business, commercial, craft or professional activities, the parties consensually establish the exclusive jurisdiction of the Court of Verona.

14. MODIFICATION AND UPDATING

The Vendor may make changes or amendments to these General Conditions of Sale at any time. Therefore, we will ask the customer to accept only the General Conditions of Sale in force at the time of the purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.tezenis.com and in relation to purchase orders submitted after that date.

15. CODE OF ETHICS

The Calzedonia Group, of which the Seller forms a part, has listed its principles in the Code of Ethics and Conduct, which presents the main guideline for all Group companies, defines the guarantee and responsibility regarding the consumers and the market, and contains principles to follow for the management of the business. It also contains binding rules of conduct for the bodies of the Group Companies, the managers, the employees/partners and for all those who act as part of any role on behalf or in the interests of the Group Companies. Click on the aforementioned link to read the Code of Ethics and Conduct.

Terms and privacy policy

Welcome to the Calzedonia Group website.

Below you can find information on how we treat the personal data of users who browse our sites, given in pursuance to, and for the purposes of art. 13 of the EU Regulation 2016/679. If you wish to have a more thorough understanding of the principles we follow, in our website management and the protection of your information, we advise you to consult the General Conditions of use of our websites.
The following applies to domains and sub-domains registered for each of the brands and companies belonging to the Calzedonia Group, such as; CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, SIGNORVINO.
We inform you that this privacy policy is provided only for the sites related to the domains and sub-domains registered for each of the brands and companies of the Calzedonia Group, and not other websites consulted by the user via a link.
To learn more about the privacy and processing of your personal data, select your area of interest, depending on whether you are a general visitor or a user of our web services through registration. The sections of this statement relating to the Rights of the concerned party, Data Controller and Data Processors and extra-EU Transfer of Users' Personal Data, apply to users of all websites belonging to Calzedonia Group.

Who is the data controller of users' personal data? How can I contact the data controller?

Calzedonia S.p.A (hereinafter referred to as "Calzedonia"), with administrative headquarters in Via Monte Baldo n. 20 Dossobuono di Villafranca (VR), Italy is the data controller of users' personal data who consult and use the CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI, SIGNORVINO sites.

You can contact Calzedonia by sending an email to the following address: privacy@calzedonia.com
Has calzedonia appointed a personal data protection officer (DPO)?

Calzedonia has appointed a Personal Data Protection Officer, who can be contacted by sending an email to the following address: DPO@calzedonia.com
What are the methods used by calzedonia to treat personal data?

The data you provide us with is processed by employees explicitly designated by the Data Controller, according to the respective authorisation profiles assigned. The designated persons may carry out consultation, use, processing and comparison operations, along with other appropriate processes, including automated searches, but only in cases where this has been explicitly authorised.
The data will be processed using computerised, telematic and paper-based tools and support, in compliance with legislation to guarantee the security and confidentiality, as well as the accuracy, in updating and relevance of data regarding the stated purposes. You yourself, can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
Browsing our site

Calzedonia may collect and process users' personal data when they access and visit Calzedonia's sites by browsing within the pages, without registration and without filling in or inserting data in online forms.

Calzedonia also uses cookies in some areas of the website. Cookies enable our sites to monitor, for example, whether users have already visited the site, providing an understanding of which of the pages are most visited. For this part of personal data processing, we ask you to read the Cookie Policy which should be consulted in conjunction with the information that Calzedonia provides in this statement.

Additionally, on our sites you can also find social buttons/widgets, or "buttons" depicting the icons of social networks (e.g., Facebook and Twitter) and interactive social walls (e.g. wall presenting photos from Instagram using a hashtag) which present content from social networks. These "buttons" allow users who are browsing the Calzedonia sites, to reach and interact directly with social networks through a "click" which acquires data relating to your visit. Except for these cases, where you spontaneously click to share your browsing data with the chosen social networks, Calzedonia does not share any navigation information or user data acquired through its sites with social networks.
n any case, when a user browses the site, they accept the terms and conditions of use of the website owned by Calzedonia, in addition to the provisions of this Privacy Policy. Therefore, if you do not accept these terms for browsing our sites, please do not access or use the content and services offered through them.
Using web services

Calzedonia can also collect and process the personal data of users who make use of web services available on the websites, for which the inclusion of personal data online or by email is required.
Spontaneous email sending

When you spontaneously send an e-mail to one of the e-mail addresses mentioned on our sites, we acquire the sender address, along with any other personal data you may have entered in the message and attachments, in order to meet your request. The e-mail inboxes relating to the addresses shown on our sites are not personal. They belong to the company organisation and have the primary purpose of enabling work activities to be performed effectively within the Calzedonia Group companies. Which means that messages forwarded to Calzedonia's email accounts, can be viewed by all those authorised to access these inboxes. By sending an e-mail to the e-mail addresses indicated on our sites, you declare that you have read and accepted the processing conditions contained in this policy.
Filling out web forms

When you access the Calzedonia Group websites and use the services interactively (e.g. request newsletters, register on the sites, communities, make purchases, participate in events and campaigns, etc.), you may be asked to fill in web forms with some of your personal data, below we provide some useful information on how we treat the data you send us.
What categories of personal data does calzedonia process?
To access services and content provided through our sites, you may be asked for personal information such as; name, surname, residential address or domicile, e-mail, date of birth, etc.
With regards to Gift Cards, if you have received it as a gift, we may use your contact details, such as your name and your e-mail address, in order to be able to deliver the Gift Card and guarantee its use. For these purposes, we inform you that your data is provided by the purchaser of the Gift Card to Calzedonia at the time of purchase.

To make a purchase on our sites, you may be asked for additional information. For example, data regarding means of payment, data for shipping products and billing.

Providing such data is optional, but necessary in order to use the services requested, which is why you can find specific information on the processing of your personal data on the web pages dedicated to these services.

On the web forms used on our site, we never ask for data of a sensitive nature (e.g. relating to racial and ethnic origin, religious, philosophical, political beliefs, health status, sexuality, etc.) or judicial (data regarding judicial records, or relating to the condition of defendant or suspect, etc.).

We may collect:
- any optional information requested through the web forms;
- information we may obtain by examining your interaction with us, via emails or newsletters, through our internet sites and through the apps which may be developed by us or by third parties (for more information, see the relevant privacy notice);
any information you share through social networks you have subscribed to. We treat personal data that you provide us with for our own purposes and that is strictly relevant to individual services requested and used, in compliance with specific information on the page relating to the requested service. We may use your data for further or different purposes, only with prior consent or, in certain limited cases, in accordance with our legitimate interest.

What are the purposes and legal bases of calzedonia personal data processing?

Type of processing	For what purposes do we process your personal data?	What are the legal bases of the processing of your personal data?	How long do we keep your personal data?
Browsing our website	Whilst visiting our sites, IT systems in charge of their operation acquire data (e.g. IP addresses, domain names, URL's) the transmission of these is implicit and necessary for the Internet to function. Calzedonia uses this data for the sole purpose of allowing users to navigate and obtain anonymous statistical information on the use of the sites, to check its correct functionality, or to investigate responsibility in case of possible computer-related crimes.	The need to allow users to navigate the sites. The legitimate interest of Calzedonia is to guarantee the correct functioning of IT systems and to investigate alleged computer-related crime (also based on the existence of a legal obligation).	The data remains on our systems for a period of time not exceeding thirty days, except in case of investigations of responsibility for computer-related crimes, for which a legal obligation or a request by the authorities could require conservation for a longer period.
Subscribing to the newsletter	The newsletter is a communication with promotional and advertising content sent to all interested parties who request it. On some of our sites, signing up for the newsletter implies sending promotional communications that are not generalised but targeted, based on the language, gender and country of origin of the person concerned. Meaning that we process the data we receive in order to divide the subscribers into separate groups by language, gender and country of origin. Thus, the newsletter sent to you, is as close as possible to what you may have requested and what may interest you.	Your consent. We only use the data requested in the registration form with your consent.	The data you communicate to us, in order to subscribe to the Newsletter, will be retained until we receive a request to unsubscribe from you. In which case we will delete your data from our databases within 72 hours of the request.
Purchasing products	The data you provide us with will be used to process your purchase orders and related activities (shipment of goods, billing, payment processing, etc.).	The need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.	Your personal data will be kept for the time required to fulfill the contractual obligations as well as the obligations imposed by law (e.g. for tax matters) in relation to the performance of the sales activity.
Customer Care	We offer a support service (via chat, telephone, email) for all your needs relating to the purchase of our products, or the use of our services. In some cases, we may ask you for personal information if this is necessary in order to respond to the requests you make via our Customer Care.	The need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.	Your personal data will be processed for the duration strictly necessary to achieve the processing purposes.
Surveys regarding your satisfaction	We may send you surveys to ascertain the level of satisfaction of our services and products.	Your consent for marketing. We use the data provided in the questionnaires, only with your prior consent, to send you surveys regarding your satisfaction with products purchased by you and/or the services provided through Customer Care. In some limited cases, we use the legitimate interest of Calzedonia.	Your personal data will be processed for the duration strictly necessary to ascertain your level of satisfaction and in any case, no longer than 6 months from collection.
Loyalty programme	Manage your participation in the Calzedonia loyalty programme which enables you to receive discounts and other benefits and, more generally, for all related contractual and administrative obligations.	The need to provide subscribers the services offered under the loyalty programme. By joining the programme, you consent to the processing of data necessary for the performance of the loyalty programme.	We keep your data no longer than is necessary to manage your participation in the loyalty programme. In any case, information relating to your purchases and your interactions with us shall be processed for no longer than 12 months from the date they were collected. If you decide to leave the loyalty programme, your data will be deleted within the following three months.
Direct marketing	Sending of commercial communications, as well as, carrying out market research and surveys to measure your level of satisfaction concerning products related to all Calzedonia Group brands (Calzedonia, Intimissimi, Tezenis, Falconeri, Signorvino) by email, SMS, landline / mobile phone and traditional written mail.	Your consent to receive these communications will be valid both for mailings through the use of automated systems without the intervention of an operator (e.g. email, sms), and for the traditional methods of contact (e.g. written mail). You can withdraw your consent for the processing of your data, for this purpose by writing an email to privacy@calzedonia.com at any time. Legitimate interest. Pursuant to art. 130, paragraph 4, legislative decree. 196/2003 and subsequent amendments (relating to so-called "soft spam"), without having to acquire your explicit consent, we can use the e-mail address you provided as part of a previous purchase, for the purposes of direct sales and/or the promotion of our products similar to those you have already purchased, provided that you do not object to such use by sending an email to privacy@calzedonia.com or by clicking on the appropriate link to oppose the receipt of communications considered undesirable, made available in promotional emails sent by Calzedonia.	Until we receive a request for withdrawal of consent or, for direct marketing treatments based on our legitimate interest, until you object to the processing.
Profiling	We will use data to make use of individual services (for example, data released to make purchases or data following adherence to a loyalty programme) for "profiling", or, the analysis of social composition of consumers based on age, gender, country of origin, profession, consumption habits, etc. Profiling requires data processing to be carried out which enables us to create consumer groups divided by market segments based on a minimal set of elements (e.g., gender, country of origin), and more advanced profiles based on preferences, online behaviour and previous purchases. This activity has a dual purpose: to enable us to develop products and services with features that correspond with our consumers preferences and to allow us to send you advertising messages in line with your styles and interests. In order to understand your styles and interest in our products and our communications, we may also use automated systems that do not, in any case, entail legal effects or other significant effects for the customer.	Your consent. Only with your permission, will we proceed with profiling activities. You can withdraw your consent at anytime by sending an email to privacy@calzedonia.com.	12 months from the date of collection.
Personalised assisted sales (only for members of the loyalty programme)	We provide a personalised service in all our sales outlets where the loyalty programme is active. In order to guarantee the help and advice from our sales assistants to customers enrolled in this programme, we retain information (e.g. size, colour or model) on items purchased during the previous 12 months.	Calzedonia's legitimate interest is to provide the best support service at the point of sale to customers enrolled in the loyalty programme, in line with their needs.	12 months from the date of collection.
Anti-fraud measures	With regards to online purchases, verification of correspondence between the purchasing subject and the holder of the selected means of payment will occur.	It is Calzedonia's legitimate interest to prevent and combat fraud.	24 months from the date of collection.
Participation in events, competitions and thematic initiatives of an extraordinary and temporary nature	We use the data to enable you to participate in special initiatives you wish to take part in from time to time. For each event we will provide you with specific information that will detail the type of data processed, the storage duration and the specific processing purposes.	We will only collect your data with your consent.	For each event we will provide you with specific information that will detail the storage duration for specific processing purposes.
Registration within restricted areas of the web community (e.g. My Tezenis) and use of the online chat channel	We use your personal data to enable you to create your own reserved area on our sites and to participate in virtual community initiatives (e.g. creating wishlists, sharing your content with other users through Calzedonia Group sites, purchase history, preferences email, etc.). Registering with our web community enables you to access many of our other services available on our website more rapidly, but it is not a mandatory requirement to use it. For example, you can receive the newsletter or make purchases without being registered.	The need to execute contract registration on the websites or online chat service owned by Calzedonia or pre-contractual measures taken on the basis of your request. It is Calzedonia's legitimate interest to prevent a "chat spam" phenomenon.	In case of failure to use the account for over 2 years, we will cancel the account and all data relating to it.
Transferring of data to third parties	• We on some occasions, request authorisation to transmit your personal data to third-party companies belonging to the fashion, luxury and retail industry for them to send you commercial communications. This is a possible processing purpose, of which you will always be adequately informed and for which, we will always collect your explicit prior consent.	We will only transmit your data to third parties for marketing purposes with your prior consent.
Gift Card	We treat the name and e-mail address of the beneficiary of the Gift Card (i.e the person who will receive it as a gift) as the necessary contact details in order to deliver the Gift Card and ensure its use.	It is Calzedonia's legitimate interest to ensure the delivery and use of the Gift Card to its beneficiary.	The beneficiary's data is processed only for the specific duration necessary for the delivery and use of the Gift Card by the latter.

Does Calzedonia communicate or circulate personal information?
alzedonia only communicates personal data to third parties when it is necessary and functional in order to achieve the data processing purpose pursued in accordance with the service you have requested. In any case, we only communicate after having informed you, and where necessary, having received your consent to do so.
In general, the data acquired during navigation may be known by third-party companies that provide Calzedonia Group companies with technical assistance and data processing services (for example hosting activities entrusted to third parties connected to the use of our websites) appointed for this purpose, to Data processing managers.
the data collected through individual services and for the purposes indicated in this statement, are normally communicated through the following subject categories:
- subjects to whom the right of access is granted by law or regulation (e.g. public security authorities and police forces);
- companies belonging to the Calzedonia Group as parent, subsidiary or associated companies;
- Calzedonia Group sales points;
- data processing and IT service companies (e.g. web hosting, data entry, management and maintenance of IT infrastructures and services, e-mail marketing, Acquirer, etc.);
- companies and firms providing consultancy services;
In particular, some specific services provided through our website also include communication through additional subject categories, such as:
- purchase of products: companies that provide payment services, Paypal, shipping companies, financial institutions, companies that provide mailing and correspondence services.
The list of persons appointed as data processors is obtainable by writing to privacy@calzedonia.com.

In case of explicit request and in circumstances authorised by law, the data may be communicated by Calzedonia to Public Security Authorities and to the police forces.

Calzedonia does not normally circulate your data. Some services provided by our sites (e.g. "share my wishlist"), however, enable the circulation of your personal data to other users and services on the Internet; however, this is left as your free choice and is only possible following your specific and voluntary initiative. In some specific cases, however, we may ask to release your personal data (including photographic and audio-video images) to allow you to participate in extraordinary and temporary events, competitions and initiatives, which by their very nature, involve communication and circulation. In these cases, we will notify you by asking you to give explicit and specific consent.
Does Calzedonia transfer personal data to non-EU countries?

Personal data collected through this website may be transferred outside the EU (in particular, the United States) to be stored on Customer Relationship Management servers. The transfer is carried out with Standard Contractual Clause stipulation or upon verification of the Privacy Shield certification from the service provider (specifically appointed as Data Processor). The list of persons appointed as data processors is obtainable by writing to privacy@calzedonia.com.
What are your RIGHTS that you can exercise as a concerned party?
You can exercise the rights that the law governs you regarding your personal data by writing to privacy@calzedonia.com. We will reply to your request as soon as possible and in any case, no later than 30 days upon receipt. In some cases, we may request a copy of an identification document if required in conjunction with your request, to enable us to verify your identity.
- Right of access
  
  You have the right to know if your personal data is being processed and if confirmed, to obtain a copy of such data and be informed about; the source of the data, the categories of personal data processed, data recipients, the processing purposes, the existence of an automated decision-making process, (including profiling) the data retention period and the rights provided by Regulation.
- Right of rectification
  
  You have the right to obtain a rectification of data in our possession that concerns you or to update data that is incomplete. We remind you that when you provide your data to use our services, you guarantee its authenticity and accuracy. You yourself, can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
- Right of erasure
  
  You have the right to request the erasure of your personal data if it is no longer needed for the purpose for which they were collected, or if we are no longer authorised to process this.
- Right of restriction of processing
  
  You have the right to obtain processing restrictions in the following cases:
  1. you objected to the accuracy of personal data. You can request processing restriction for the period in which we will verify the accuracy of your data;
  2. we are not authorised to process your data and instead of deleting them, you can request a limit in their usage;
  3. class="behave-li-default-letters" where the data in our possession, although no longer necessary for us for the processing purposes for which they were collected, are required for the investigation, exercise or defence of a right in court;
  4. you oppose processing based on our legitimate interest. You can ask us to limit processing, pending verification of the precedence of our legitimate reasons, regarding those that are your responsibility.
- Right of consent withdrawal
  
  You can withdraw your consent in relation to all processing of data that requires it.
- Right of data portability
  
  In the event that we process data based on your consent or in the implementation of a contract, or if the processing is carried out by automated means, you can exercise the right of data portability. You will then be able to receive the personal data you have communicated to us in a structured format, commonly used and readable using an automatic device. You can also request to forward your data directly to another company, as long as this is technically possible.
- Right of opposition
  
  You have the right to object to the processing of your personal data at anytime based on our legitimate interest, including profiling.
We also inform you that if you believe that the processing of your personal data goes against the provisions of EU Regulation 2016/679 you have the right to file a complaint with the competent data protection supervising authority.

We periodically reserve the right to update the content of this page.
We therefore invite you to consult our privacy policy on a regular basis, in order to keep up to date with any changes made following your last consultation.

Last Update: August 2019