Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For reasons of hygiene and related to the health of the consumer, swimwear and beachwear must be tried on while wearing your own underwear. For more info, consult our returns policy under Article 8 of the general sales conditions.
Order at tezenis.com and try on your products. If they don't meet your expectations, you can return them for free by courier. Keep in mind, that you have 14 days from receiving your parcel, to return them.
If you want to return your products by courier, just follow these steps:
1. Go to FOLLOW YOUR ORDER/RETURN section or to your account.
2 Click on "RETURN REQUEST", fill out the return form online and select "Return with carrier". Print out the return label and attach it to the package.
3 Bring the package to the nearest UPS Access Point or alternatively arrange a pick-up date with UPS directly by phone from the address provided by you.
4 You will be refunded via the payment method you originally used to place your online order once your items have arrived to our warehouse and your return has been approved.
We cannot process an exchange, but you can return your item for free and start a new order.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
To be able to find and download the label, you must first complete the return procedure. You can do that by accessing the "Follow your order/return" section and clicking on the "Return request" button. You will be able to download the label directly from the details of your return after 24 hours. By clicking on the "Download the label" box, the return label will be sent to the email address associated with the order for which the return has been made. No login is necessary.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. In this case, you will need to contact the Customer Service after you receive a refund for the items that were on the return form. Please make sure that all the articles you wish to return are sent back in a single shipment.
If you change your mind and you don’t want to return the items anymore, you just don’t have to contact the courier or take your package to the UPS Access Point.
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