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Customer service

FREQUENTLY ASKED QUESTIONS
  • I have not received my order yet. What should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you are not registered on tezenis.com, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • How much is shipping and who delivers my order?

    The cost of the standard delivery is 4,95 € and it's free for orders over 65 €. The cost of express shipping is 9,50 €. UPS is the carrier for your delivery.

  • What is delivery time for my online order?

    The expected delivery time is from 6 to 7 business days for standard delivery. For express delivery it's from 1 to 2 business days from the date of shipment. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.

  • Can I return the items bought online?

    Yes, you can always change your mind and return your items free of charge through the return online procedure that you can find on your Follow your order/return page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

  • How and when will I receive a refund for my return?

    The refund will be made using the payment method chosen for the online purchase and no later than 14 days from your return request (for orders made with a Credit Card and PayPal and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier or to a pick up point.

  • How and when can I contact Customer Service?

    You can always contact us via webform, phone, chat, or by writing to hello@tezenis.com. Customer Service is active all year long except the following holidays:

    NEW YEAR’S DAY JAN 1ST
    EPIPHANY JAN 6TH
    EASTER
    EASTER MONDAY
    LABOUR DAY MAY 1ST
    MAY 30
    CORPUS CHRISTI
    THE ASSUMPTION AUG 15
    ALL SAINTS’ DAY NOV 1ST
    NOV 18
    CHRISTMAS EVE DEC 24TH
    CHRISTMAS DAY DEC 25TH
    ST. STEPHEN’S DAY DEC 26TH
    NEW YEAR'S EVE DEC 31ST

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