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Customer service

Payment
  • What are the accepted payment methods?

    On tezenis.com you can pay via:

    Credit Card
    Amex
    PayPal
    Apple Pay (only on Apple devices)
    Amazon Pay
    Google Pay

  • Can I pay with cash or bank transfer?

    At the moment it is not possible to pay with cash or a bank transfer.

  • When is the amount charged on my credit card?

    For payments made via credit card and PayPal, the amount of your order will be authorized automatically and charged only when your order is shipped.

  • Why does my payment seem to be charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments are shipped from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • Is my payment safe?

    Payment is fully secured by the world's largest and PCI compliant authentication systems. In addition, all the information that will be entered for the purchase will comply with the processing of personal data in full accordance with the privacy regulations. Navigation is completely safe and certified by the certification system such as LETS ENCRYPT.

  • Where can I find my invoice?

    Your invoice will be sent to your email address once the order is shipped. You will also have the option to resend it from your order details if you have an account or from the Follow your order/return link at the bottom of our website by clicking the resend button.

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