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Customer service

Express Delivery

in 1-2 business days, 9,50 €

Standard Delivery

in 6-7 business days, 4,95 €

  • How much is shipping and who delivers my order?

    The cost of the standard delivery is 4,95 € and it's free for orders over 65 €. The cost of express shipping is 9,50 €. UPS is the carrier for your delivery.

  • What is the delivery time for my online order?

    With standard delivery, orders will be delivered in 6 to 7 business days from the date of shipment. With UPS Express, the delivery will be done within 1-2 business days from the date of shipment. Please be informed that during the holidays and the sales period, your purchase could be delayed on shipping.

  • I have not received my order yet, what should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

  • Can I choose the time and date of delivery?

    No, make sure that someone is present at the chosen delivery address.

  • Can I place an order online and ship it to another country?

    Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.