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Free delivery over €40

Deliveries

  • How much does the delivery cost?

    The cost of the standard delivery is 4,95€ and is free for orders over €40. The cost of express shipping is 9,50€.

  • Who delivers my order?

    With standard delivery, orders will be delivered in 4 to 6 business days from the date of shipment. With UPS express, the delivery will be done within 24h from the date of shipment. Please be informed that during the holidays and the sales period, your purchase could be delayed on shipping.

  • What is the delivery time for my online order with express delivery?

    Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 24 hours. Any orders made after that time will leave our warehouses on the next business day. You can monitor any time your order through the tracking you received per email. We inform you that, concurrently with special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

  • Can I choose the time and date of delivery?

    No, make sure that someone is present at the chosen delivery address.

  • Can I make an online order and send it to a different country from my own?

    Make sure you place your order from the Tezenis website of the same country you would like to ship to. Also remember that the billing address and shipping have to correspond to the same country.

  • I have not received my order yet, what should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on tezenis.com, you can directly access the Follow your order / return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order clicking on "Monitor the shipping of your order".

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