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General Information

  • Why shopping on tezenis.com?

    Shopping on tezenis.com you have the possibility of buying directly from one of your favorite brands 24/7 a week, to satisfy your shopping moments and catch up with all our new arrivals, trends and proposals.

  • How can I select the country I would like to shop from?

    Buy from your country site: select your country's flag in the upper right corner to go to your country's website. If your country is not in the list yet, subscribe to the Newsletter to be among the first to know when it is online.

  • Do I need an account to place my order?

    You don't need an account to shop on tezenis.com, but signing up for one will give you access to the Tezenis community and lots of benefits:

    • - express check-out
    • - monitor your orders easily
    • - smart Wish List: save your favourite items and we'll automatically tell you when they are available or on promotion
    • - preview of special initiatives and information about new collections
    • - automatically save different delivery addresses
    • - summary of your orders and quick and easy return request process.
  • How to buy?

    Ordering on Tezenis is very simple:

    • - choose the category (women, men), and product that you desire
    • - when you have found what you want to buy, select the size, colour and quantity and click on the "ADD TO BAG" button.
    • - click "CHECKOUT" to complete our order. If you change your mind, you'll be able to remove the items from your shopping bag at any time.
    • - hoose a payment method (find out how you can pay on tezenis.com by clicking here)
    • - wait for the confirmation e-mail. Your order from tezenis.com is now ready for delivery.
  • How to recover your password?

    Recovering your password is very simple: click here to delete your old password and choose a new one.

  • Is it safe to buy on tezenis.com?

    Of course it is. Payment is completely secured by one of the most important global certificate authority, which is Comodo. Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The website is also in conformity to all spam and virus controls. Navigation is completely safe.

  • What are the general terms and conditions of sale?

    You can find the general terms and conditions here.

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