Customer Service

Gift card

• Can I purchase an e-Gift Card online?

  You can purchase your e-Gift Card online directly at this link.

• Do I need to activate my e-Gift Card after receiving it?

  No, you can use your e-Gift Card immediately after receiving it. At the final step of the checkout, after selecting Gift Card / e-Gift Card as the payment method, you will have to enter your e-Gift Card number or the number and pin of the physical Gift Card. In order to use it correctly, it is necessary to enter the same mail address to which the Gift Card was sent. Please note that only one Gift Card / e-Gift Card can be used per order.

• How can I check the balance on my Gift Card / e-Gift Card?

  You can check the remaining balance directly at this link.

• Where do I enter the number of my Gift Card / e-Gift Card to place an online order?

  At the final step of the checkout, after selecting Gift Card / e-Gift Card as the payment method, you will have to enter your e-Gift Card number or the number and pin of the physical Gift Card. Please note that only one Gift Card / e-Gift Card can be used per order.

• Do I have to use the whole amount of my e-Gift Card in a single order?

  No, you can spend the amount of your e-Gift Card on multiple purchases.

• For how long are the Gift Cards / e-Gift Cards valid?

  The Gift Card / e-Gift Card is valid for 6 months from the date of purchase.

Gift wrap

• Can I purchase my order with a gift wrap?

  Tezenis offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.

• Which type of gift wrap can I choose for my online order?

  Tezenis allows you to choose two types: a gift box where the items indicated at the checkout will be packaged (maximum 5), or a gift kit (DIY kit) to wrap the gift as you wish.

• Can I place a single order with multiple gift-wrapped products?

  While placing your order, you can choose which items to put in the gift box. However, it is not possible to select more than one gift box per order. To include other items in another gift box, we recommend placing a new order. In any case, you can add the DIY kit option (Self Kit to package items at home) and add the required amount to the items you want to package. We remind you that you can choose the Gift wrapping option and add the DIY kit to the same order.