You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Tezenis.com, you can directly access the "Follow your order/return" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

It is not necessary to be registered, you can always place your order as a guest.

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).

We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery or store).

If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

While placing your order online, make sure to enter the code in the "Promotional code" box. Remember to apply it before proceeding with the checkout. We remind you that for each purchase you can use only one promotional code.

You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the "Follow your order / return" section. In order to log in, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "RETURN REQUEST" button and should complete the form by selecting the item, the quantity, and the reason. The return is possible with the carrier or by selecting the return-to-store option. If you selected the return with courier, please don't forget to print out your return label. For more information, please consult our Returns section.

Yes, you can customize your items with embroidery. The service is available on a selection of products online and through the App. By accessing the page of the desired garment, after selecting the size and colour, if the item is customisable, you will find the ""CUSTOMIZE"" button. In a new window you can choose the position and the color for the creation of the embroidery. You can customize your garments with letters, with an icon or with letters and icon together. The maximum number of characters that can be stitched varies from 2 to 9 depending on the product. Only characters from the Latin alphabet are allowed and no special characters (!, ?, ecc.) are allowed. For all information regarding customization, we invite you to consult our Conditions of Sale.

The cost for the customization service is 4€. For the payment of a personalized product, all payment methods are accepted except cash on delivery.

Your product will be shipped to you with the customization options you selected while placing the order. Please consider that your customized item may contain traces of water-soluble material used for the packaging of the embroidery. This is a protective layer that can be easily removed with a gentle wash. The position of the embroidery displayed on the website images is purely indicative. We would like to remind you that the embroidery is handmade by our embroiderers, and for this reason, every single customization should be considered as unique.

Personalized products are handcrafted especially for you. For this reason, shipping times may take a few days longer than standard. Please also consider that, during peak periods (Christmas, Black Friday, Sales...), shipping times for personalized items may be further extended.

Customized products are made exclusively for you. For this reason, they cannot be returned, except for manufacturing defects and exclusively by courier. Please consider that customized products which are shipped with the "pick up in store" option, have to be collected in the store within the time limit of 10 days from the notification e-mail. After the deadline, returns and refunds of the customized product will not be possible. If you received a defective item, we invite you to contact us at hello@tezenis.com.

The product customization service is not currently available in our stores. You can customize your items online and through our App.

It is not possible to customize a previously purchased item. Customization can be selected online only and before completing the order by selecting the "CUSTOMIZE" button on the product page.

Yes, you can pick up your customized product in store. Customize and order the item online and select "Pick up in store" at the check-out.