Return period is extended until 31/01/2025, for all orders placed from 12/11/2024 to 31/12/2024.
Remember that you have up to 14 days from delivery of the order to change your mind and request your return
online.
For more info, consult our
RETURN POLICY under Article
8 of the general sales conditions.
In-store return is always free of charge.
Order on Tezenis.com and try on your products. If they don't meet your expectations, you can return them for free to one of our stores. If you want to return your products to any Tezenis store you can do it without filling the online return form.
You will be refunded via the payment method you originally used to place your online order. Please kindly note that the store cannot refund you in cash.
This option is not available in our system. You can return the items you do not wish to keep free of charge and place a new order.
The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 business days (for orders made with a Credit Card) once the return has been received in our store. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
Return by courier is always free of charge.
If you need to return one or more items, you have to follow these easy steps:
1. Go to "Follow your order/ return" or log
in to your account.
2. Fill in the Online Returns Form correctly by selecting all the items you wish to return.
3. Arrange the pick-up by contacting
UPS on 3 Arrange the pick-up by contacting UPS on +40800 877877(pick up in Bucharest) or +40372 125 800 , or, alternatively, you can drop off the parcel at the nearest UPS access point.
Tezenis will cover the return costs from your address to our warehouse in Verona.
4. The refund will be made within 14 bussiness days (for orders made with a Credit Card and
PayPal).
Remember, the products returned must be sent back to our warehouse in a single shipment.
We cannot process an exchange, but you can return your item for free and start a new order.
To be able to find and download the label, you must first complete the return procedure. You can do that by accessing the "Follow your order/return" section and clicking on the "Return request" button. You will be able to download the label directly from the details of your return after 24 hours. By clicking on the "Download the label" box, the return label will be sent to the email address associated with the order for which the return has been made. No login is necessary.
If you change your mind and you don’t want to return the items anymore, you just don’t have to contact UPS courier to book the collection of your return parcel.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please make sure that all the articles you wish to return are sent back in a single shipment.
Return at a pick up point is always free of charge.
Frequently asked questions
Orders
Deliveries
Returns
Refunds
Payment
Gift
Loyalty card
Account
