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Customer service

Deliveries
1. Express home delivery

by FAN, 2 - 4 working days, 49 lei

2. Standard home delivery

by FAN, 3-5 working days, 19 lei

3. Standard delivery to a pick-up point

by FAN, 3-5 working days, 19 lei

4. Delivery to store

3-5 working days, free of charge

Delivery with carrier
  • How can I track my order?

    The tracking number can be found by entering the order number and your surname in the "Follow your order/return" section and clicking on "TRACK DELIVERY".

  • How much is shipping and who delivers my order?

    The price for express delivery is 49 lei. The price for standard home and standard delivery to a pick-up point is 19 lei but free for orders above 250 lei. If you are a member of the Tezenis Talent loyalty program, standard shipping costs 5 lei. FAN carrier is in charge of the deliveries.

  • What is the delivery time for my online order?

    Order before 10:00 (Romanian time) and your products will be delivered to the indicated address within 2 - 3 working days (express delivery) or within 3 - 4 working days (standard delivery). All orders placed after this time will be dispatched on the next working day. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

  • Which countries does Tezenis ship to?

    To find out which countries we ship to, consult the list at the bottom of the page, updated with all the new openings.

  • Can I place an order online and ship it to another country?

    Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

Delivery to store
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