No, shipping costs paid upon checkout already include import duties and there are no additional fees to pay to receive your parcel. If you pay extra import duties, please keep your proof of payment and contact Customer Service for assistance.
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "Tezenis" account. If you have not registered with tezenis.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
It is not necessary to be registered, you can always place your order as a guest.
We don't offer this kind of service at the moment.
While placing your order, make sure to select a store. Delivery to the store is free of charge. The estimated delivery time may vary from 3 to 5 working days from the date of shipment from our warehouse. You will receive an e-mail as soon as your package has been delivered to the store you have selected.
Please, make sure that you insert your zip code in the following format: NNNN NNN (example SW15 5QP).
When placing your order, you will be able to enter the code into the "Promotional Code" box in your Shopping bag. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.
Tezenis.com sell all products in perfect condition, so if you receive a defective item, please contact our Customer Service.
If you have received an item that you did not request, please contact our Customer Service.