Customer Service

Gift Card

• Can I purchase an e-Gift Card online?

  You can purchase your e-Gift Card online directly at this link..

• Do I need to activate my e-Gift Card after receiving it?

  No, you can use your e-Gift Card immediately after receiving it. At the final step of the checkout, after selecting Gift Card / e-Gift Card as the payment method, you will have to enter your e-Gift Card number or the number and pin of the physical Gift Card. In order to use it correctly, it is necessary to enter the same mail address to which the Gift Card was sent. Please note that only one Gift Card / e-Gift Card can be used per order.

• How can I check the balance on my Gift Card / e-Gift Card?

  You can check the remaining balance directly at this link.

• Where do I enter the number of my Gift Card / e-Gift Card to place an online order?

  At the final step of the checkout, after selecting Gift Card / e-Gift Card as the payment method, you will have to enter your e-Gift Card number or the number and pin of the physical Gift Card. Please note that only one Gift Card / e-Gift Card can be used per order.

• Do I have to use the whole amount of my e-Gift Card in a single order?

  No, you can spend the amount of your e-Gift Card on multiple purchases (both online and in stores).

• For how long are the Gift Cards / e-Gift Cards valid?

  The Gift Card / e-Gift Card is valid for 3 years from the date of purchase.

Smart Gifting

• What is Smart Gifting and how does it work?

  Smart Gifting is a service that helps you give the perfect gift every time. By sending your gift with SmartGift, the recipient will have the possibility to personalize the color or size of your gift, swap it with an item within a certain price range or accept the original gift that you sent, all before any payment is made.

• Can the gift recipient choose a more expensive item?

  The gift recipient will have the possibility to swap the item(s) for different item(s) within a certain price range (+/- 20%). They will also have the possibility to accept the gift that you originally sent or change its color and/or size (if applicable).

• When do I pay?

  After the gift recipient accepts their ideal gift, you will be notified via email that your gift is ready for purchase. There is no fee for using the SmartGift service.

• When will the gift be shipped?

  The gift will be shipped after the gift sender completes the payment of the selected gift. An email confirming that the purchase has been completed will be sent to the gift recipient within 48 hours.

• Can the gift recipient return the gifted items after they are delivered?

  Of course, they can return the gift if it doesn't meet their expectations. You can find out more in our Returns section. Please note that the refund can only be issued to the person who placed the order and paid for it.

• Still have questions?

  No problem! For any information contact our Customer Service. Please include your questions or a brief description of the issue.

Gift Wrap

• Can I purchase my order with a gift wrap?

  Calzedonia offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY (do-it-yourself) package.

• Can I place a single order with multiple gift-wrapped products?

  While placing your order, you can choose which items to put in the gift box. However, it is not possible to select more than one gift box per order. To include other items in another gift box, we recommend placing a new order. In any case, you can add the DIY kit option (Self Kit to package items at home) and add the required amount to the items you want to package. We remind you that you can both choose the Gift wrapping option and add the DIY (do-it-yourself) kit to the same order.