You can always change your mind on tezenis.com and return your items free of charge. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded via the payment method you originally used to make your purchase once your items have arrived to our warehouse and your return has been approved. Please see our returns policy under clause 7 of the General Conditions of Sale for more information.
This option is not available in our system. You can return the items you do not want to keep for free and place a new order.
Order at tezenis.com and try on your products. If they do not meet your expectations, you can
return the goods for free in the store.
If you want to return the products in an Tezenis shop, just follow these steps:
1. Go to "FOLLOW YOUR ORDER/RETURN" or to
your Tezenis page.
2. Complete the online return form and select the Tezenis shop for the return.
3. Prepare the package and take it in the shop of your choice.
4. You will be refunded through the original payment method once your order arrives to the store
and your return is approved.
You have up to 14 days from delivery to change your mind and make your return request.
Order at tezenis.com and try on your products. If they don't meet your expectations, you can return them for free.
1 Prepare the parcel. Attach the label which came with your delivery to the return parcel.
2 Take the parcel to your nearest Royal Mail drop-off point.
3 You will be refunded through the original payment method once your items have arrived to our warehouse and your return has been approved.
The label was sent to you with the order.
1 Go to "Follow your order/return" or to your Tezenis account.
2 Fill out the return form online and select "Return via carrier".
3 Download and print the label. Attach the label to the return parcel and please save the tracking number from the label until your return is confirmed.
4 You will be refunded via the original payment method once your items have arrived to our warehouse and your return has been approved.
No, you can return your item free of charge and get a refund but you can't change it.
The return form cannot be modified online after it has been completed and sent. However, if you have forgotten to include any articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please make sure that all the articles you wish to return are returned in a single parcel.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
If you change your mind and you don’t want to return the items, you are not obligated to. Please keep in mind that you should cancel the courier pickup, if you have booked it on Hermes portal.
The refund will be made using the payment method chosen for the online purchase, within 14 days from return confirmation (for orders made with a Credit Card, Pre-paid Card and PayPal).
No, the refund will take place on the same credit card used to pay for the online order.
No, the cost of delivery for your return is at Calzedonia S.p.A.'s charge. To know more about our return policy click here.
Frequently asked questions
Orders
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Returns and Refunds
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