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Returns and Refunds

You can always change your mind on and return your items free of charge. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded via the payment method you originally used to make your purchase once your items have arrived to our warehouse and your return has been approved. Please see our returns policy under clause 7 of the General Conditions of Sale for more information.

Return in-store
  • Can I exchange an item from my online order in a store?

    This option is not available in our system. You can return the items you do not want to keep for free and place a new order.

  • How can I return items from an online order to a store?

    Order at and try on your products. If they do not meet your expectations, you can return the goods for free in the store.
    If you want to return the products in an Tezenis shop, just follow these steps:
    1. Go to "FOLLOW YOUR ORDER/RETURN" or to your Tezenis page.
    2. Complete the online return form and select the Tezenis shop for the return.
    3. Prepare the package and take it in the shop of your choice.
    4. You will be refunded through the original payment method once your order arrives to the store and your return is approved.