Hello, how can we help you?
Find your answer in our categories.
Find your answer in our categories.
The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The cost of express delivery is £9.50, whilst standard delivery costs £4.00. You get free delivery for any order over £50.Any shipping costs paid upon checkout already include import duties, and there are no additional fees to pay to receive your parcel.
Standard shipment to your delivery address with Hermes is guaranteed within 10 working days for all orders placed before 2 pm Monday through Friday. All orders placed after this time will leave our warehouse the following working day. Express shipment to your delivery address with UPS for all orders placed before 12 AM (Italian time) will be delivered within 48 hours. Any orders made after that time will leave our warehouses on the next business day. You get free standard delivery for any order over 40£. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.
Yes, you can always change your mind on "tezenis.com" and return the items free of charge. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.
The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier or to a pick up point. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
You can use our "Bra Guide" to discover the right bra size and the right style for any occasion.
Tezenis offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.
At the begining of each week you can find new products on our online shop. You can find them in the "New Arrivals" section. If you would like to be always updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks.
The Customer Service is active all year long excepting the following holidays:
NEW YEAR’S DAY 01 JAN
EPIPHANY 06 JAN
EASTER
EASTER MONDAY
LABOUR DAY 01 MAY
CORPUS CHRISTI
THE ASSUMPTION 15 AUG
ALL SAINTS’ DAY 01 NOV
CHRISTMAS EVE
CHRISTMAS DAY 25 DEC
ST. STEPHEN’S DAY 26 DEC
NEW YEAR'S EVE