Frequently asked questions

• I have just made my order and wish to cancel / modify it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

• How much do I have to pay for the shipping of my order?

  The cost of express delivery is £9.50, whilst standard delivery costs £4.00. You get free delivery for any order over £50.Any shipping costs paid upon checkout already include import duties, and there are no additional fees to pay to receive your parcel.

• What is delivery time for my online order?

  Standard shipment to your delivery address with Hermes is guaranteed within 10 working days for all orders placed before 2 pm Monday through Friday. All orders placed after this time will leave our warehouse the following working day. Express shipment to your delivery address with UPS for all orders placed before 12 AM (Italian time) will be delivered within 48 hours. Any orders made after that time will leave our warehouses on the next business day. You get free standard delivery for any order over 40£. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• Can I return the items bought online?

  Yes, you can always change your mind on "tezenis.com" and return the items free of charge. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

• How and when will I receive a refund for my return?

  The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 business days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

• I'm not sure about the bra size or style, what can I do?

  You can use our "Bra Guide" to discover the right bra size and the right style for any occasion.

• Can I receive my order in a gift package?

  Tezenis offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.

• How often do you get new products on your website?

  At the begining of each week you can find new products on our online shop. You can find them in the "New Arrivals" section. If you would like to be always updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks.

• When can I contact the Customer Service?

  The Customer Service is active all year long excepting the following holidays:
  
  NEW YEAR’S DAY 01 JAN
  EPIPHANY 06 JAN
  EASTER
  EASTER MONDAY
  LABOUR DAY 01 MAY
  CORPUS CHRISTI
  THE ASSUMPTION 15 AUG
  ALL SAINTS’ DAY 01 NOV
  CHRISTMAS DAY 25 DEC
  ST. STEPHEN’S DAY 26 DEC