No, your items are shipped from the UK and no import duties are applied to Tezenis orders.

The tracking number can be found by going to FOLLOW YOUR ORDER/RETURN .

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery or store).
If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

It is not necessary to be registered, you can always place your order as a guest.

Please, make sure that you insert your zip code in the following format: NNNN NNN (example SW15 5QP).

When placing your order, you will be able to enter the code into the "Promotional Code" box in your Shopping bag. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.

Tezenis.com sells all products in perfect condition, so if you receive a defective item, please contact our Customer Service.

If you have received an item that you did not request, please contact our Customer Service.

When a promotion includes a free product, that item is provided to you at no extra cost. For invoicing purposes, the value of the promotional discount is automatically distributed across all eligible products included in the offer. As a result, the free item may not appear with a zero price on your invoice or purchase receipt, but you will always receive the full promotional benefit advertised.

Yes. You can return all items or only some of the items included in the promotion. If you make a partial return, your refund will be based on the individual price shown for the returned item on your invoice or purchase receipt. Because the promotional savings are proportionally distributed across all eligible items in the offer, the refunded amount may differ from the item's regular standalone price. This is actually a benefit for you: even if, after making a return, you no longer meet the original conditions of the promotion, you can still keep the remaining items at their promotional price. Unlike many multipack offers that require the entire bundle to be returned or the promotion to be recalculated, you continue to enjoy the savings on the products you keep, giving you greater flexibility and value.