No, shipping costs paid upon checkout already include import duties and there are no additional fees to pay to receive your parcel. If you pay extra import duties, please keep your proof of payment and contact Customer Service for assistance.

The tracking number can be found by going to FOLLOW YOUR ORDER/RETURN . Please note that tracking updates will be available when your order is within UK territory.

The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

It is not necessary to be registered, you can always place your order as a guest.

Please, make sure that you insert your zip code in the following format: NNNN NNN (example SW15 5QP).

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).

We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery or store).

If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

When placing your order, you will be able to enter the code into the "Promotional Code" box in your Shopping bag. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.

Tezenis.com sell all products in perfect condition, so if you receive a defective item, please contact our Customer Service.

If you have received an item that you did not request, please contact our Customer Service.