Tezenis Talent

8. Earning points

Loyalty points shall be automatically loaded onto activated Cards when each purchase is made via the Tezenis app or the e-commerce site www.tezenis.com. One point will be given for each GBP spent, rounded down (e.g., £1.99 = 1 point).
In order to have the points arising from the e-commerce or the Tezenis application purchases credited to the Card, Customers must previously register their Card number under their account. The insertion of the Card number shall be done only once and, for subsequent purchases the system will automatically remember it. To be entitled to points, customers must access the website or the app by entering their details.
Customers may check their points balance at any time by requesting it at any “Tezenis” stores participating in the scheme or by consulting the website www.tezenis.com or their profile on the Tezenis application. Points will be credited and recorded daily by the system; in the event of technical problems, they may be credited within a longer period of a maximum of 15 days.
Returned items will result in points being debited according to the same criteria used for crediting points.
Issuance of a “Tezenis Gift Card” will result in a credit of the corresponding number of points. Subsequent purchases paid partially/entirely with a Gift Card will not, therefore, earn any points for the part of the purchase paid for using the Gift Card.
Promotions involving double or triple points may be organised and these will be advertised accordingly.
The Card is in not a method of payment; the points credited cannot be transferred or converted into cash or goods.
8.a Earning point and cross-country benefits
The Member holding a Card may accumulate points for any purchase made in one of the countries listed below (in the event of an online purchase, the Member must necessarily have a delivery address in the country in which the online order is made).
The points collected in the above manner will allow points to be accumulated in order to achieve a status and to use the Benefits in accordance with these General Conditions of Use applicable to the United Kingdom market.
The loyalty points will be credited on the Client’s Card subject to the table below.

• Which categories of personal data will we use?

  Your participation in the Tezenis Talent Loyalty Program involves the use of personal data about you by us. In particular, in order to allow your registration to "Tezenis Talent", we need to process the data provided to us at the time of registration. For registration carried out through the https://www.tezenis.com/uk/ website, failure to provide the data marked with an asterisk in the registration form will make it impossible to complete the registration process. With your consent, we may also use other information that you freely provide to us when you register or related to how you interact with us (hereinafter, collectively, the "Data").
  More precisely, we could collect:

  • optional information requested through the web registration form or, in case of registration carried out in each point of sale, name, surname, address ZIP code, country and province are optional information;
  • the information that we may acquire by examining customers’ interaction with us, through email and newsletters, through our Internet sites and through the Apps that may be developed by us or by third parties (for more information, please consult the relevant privacy policies);
  • information that customers may share through the social networks to which they subscribe.
• For which purposes we do process Personal Data and on what legal grounds?

  We will use your Data, also by means of electronic instruments for the following purposes:
  
  a. Loyalty Program Management
  For the management of your participation in the Tezenis Talent Loyalty Program. The Data will be used to provide the discounts and benefits provided for those enrolled in the program and, more generally, for all related contractual and administrative obligations. The legal basis of the processing is the execution of the contract of subscription in the Loyalty Program.
  
  b. Personalized assisted sale in all points of sale where the program is active
  Wherever customers are, they could receive the help and advice of our sales assistants, with information (e.g. size, color or pattern) on items purchased in the previous 24 months at any Tezenis point of sale or even online. Considering that Tezenis is a global brand, such use of Data, based on our legitimate interest, allows us to improve the quality of our services at the point of sale and to ensure a consistent service to our customers who have joined the “Tezenis Talent” Loyalty Program in all our stores. In any case, if customers do not wish to receive this assistance, it is sufficient that they, at the time of registration or even at a later time, ask their Data not be used for this purpose.
  
  c. With your consent, we can process your data for the following purposes:
  a. Direct Marketing
  to send you newsletters, information about the products and services provided by our company, offers and promotions, as well as to conduct market surveys. We may, for example, send you e-mails or instant messages (e.g. SMS and WhatsApp) or send you promotional materials to your postal address, contact you by telephone via operator.
  
  On this occasion, you may receive offers and promotions relating to products marketed by the other brands of Oniverse (such as Calzedonia, Intimissimi, Signorvino, Falconeri, Atelier Emé, Antonio Marras), to which Tezenis belongs.
  b. Profiling
  to examine your preferences, how you interact with us and your purchasing behaviour. In particular, in order to better understand your tastes and interest in our products and communications, we may examine - also through the use of automated systems - the information provided at the time of your participation in the Tezenis Talent Loyalty Program, the purchases made at our stores over the last 3 years, your interest in the communications and newsletters we send you, your use of our websites, the way you use our Apps and your interest in our social media channels (e.g. Instagram, TikTok, etc.). For more information on the Data that we may acquire through browsing our websites and/or through the use of our Apps, you can consult the relevant privacy policies.
  
  Finally, we may enrich your profile with statistical information that we may lawfully acquire from other sources: for example, in relation to your area of residence (such as demographic information, georeferencing data, etc.) or the electronic tools you use to interact with us.
  
  In any case, this profiling activity is aimed at better personalizing our services and does not entail any significant legal or other effects for you. Your participation in Tezenis Talent is in no way conditional on the performance of the above consents
  
  d. Statistical Analysis
  in order to create statistical reports and behavioural models in order to examine – in aggregate form – the economic effectiveness of commercial initiatives (e.g. launch of a new product) and to direct future commercial and promotional initiatives, we may process information relating to purchases (also made in relation to the other brands of Oniverse), the country of origin, age, gender, information obtained by examining the interaction of subscribers to the promotional initiative, through e-mails, our websites and through Apps that may be developed by us or by third parties (for more information, please consult the relevant privacy policies). This processing is based on the legitimate interest of Calzedonia S.p.A. in analysing - in pseudonymised form (i.e. without information directly attributable to individual customers) - customer data in order to obtain strategic information relating to customer purchasing behaviour, the ways in which customers interact with companies through the various communication channels and the effectiveness of commercial and promotional initiatives, in order to be able to compete with the main operators in the sector.
  

• How long will we keep your Data?

  Your Data will be processed no longer than the time necessary to manage your participation in the Tezenis Talent Loyalty Program (and if you have not objected to the personalised assisted sales service for 24 months). In addition, if you have given your consent to direct marketing, the Data will be processed until you withdraw such consent. If, on the other hand, you have given consent to profiling, we will retain data relating to your interactions with us for 12 months from the date of collection, while information relating to your purchases will be kept for 3 years from the date of each purchase. For the purposes of statistical analysis, purchase data will continue to be stored – in pseudonymised form – for a period of five years. Other personal data will be stored – in pseudonymised form – for a period of two years.

• Who are the Data Controllers?

  The Data Controllers for the purposes named “Loyalty Program Management” and “Personalized assisted sale” are Calzedonia S.p.A. and Calzedonia UK LTD. Therefore Calzedonia S.p.A. and Calzedonia UK LTD act as Joint Controllers since they together define the means and purposes of processing. The Data Controller for the purposes named “Sending of commercial communications (“Direct Marketing”)”, “Profiling” and “Statistical Analysis” is Calzedonia S.p.A.

• To whom will we disclose your Data?

  For the purpose of managing your participation in Tezenis Talent and for administrative purposes, we may communicate your Data to our employees, service providers (e.g. IT services) and to the companies that manage Tezenis stores where the initiative is active and to other third parties where there is a legal obligation to do so. A complete list of such companies will be made available by sending a written request to the contacts indicated below.

• Where do we transfer the personal data?

  As two Companies based within and outside the EU may be involved in the processing activities, we inform you that any transfer of data will take place in compliance with the provisions of the EU General Data Protection Regulation ('GDPR') and UK General Data Protection Regulation (“UK GDPR”). In particular, the data will be transferred only to countries able to guarantee an adequate level of protection of personal data and therefore recipients of an Adequacy Decision or after signing the Standard Contractual Clauses (SCC) as well as International Data Transfer Agreement (IDTA) or the UK Addendum depending on the exporting country. 

• What rights can you exercise?

  You have the right to request access to the Data, rectification or erasure of the same, restriction of processing and to object to its use by us, as well as the right to request the delivery of some of the Data.
  
  Rights of the Data Subject:
  
  Right of access
  
  The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed and, if so, to obtain access to the personal data and the following information: i. the purposes of the processing;
  ii. the categories of personal data concerned;
  iii. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations and, if so, the existence of appropriate safeguards;
  iv. where possible, the envisaged retention period of the personal data or, if this is not possible, the criteria used to determine that period; v. the existence of the right of the data subject to request from the
  controller the rectification or erasure of personal data or the restriction of the processing of personal data concerning him or her or to object to their processing;
  vi. the right to lodge a complaint with a supervisory authority; vii. if the data are not collected from the data subject, all available information on their origin;
  viii. the existence of automated decision-making, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her and, at least in such cases, meaningful information about the logic used, as well as the significance and expected consequences of such processing for the data subject.
  
  Right to rectification
  The data subject shall have the right to obtain from the controller the rectification of inaccurate personal data concerning him or her without undue delay.
  
  
  Right to erasure
  The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall be obliged to erase the personal data without undue delay, if one of the following grounds applies:
  i. the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  ii. the data subject withdraws the consent on which the processing is based and there is no other legal basis for the processing;
  iii. the data subject objects to the processing, and there is no overriding legitimate reason for proceeding with the processing; iv. the personal data have been unlawfully processed;
  v. the personal data must be erased in order to comply with a legal obligation under European Union law or the law of the Member State to which the controller is subject;
  
  Rights to restriction of processing
  The data subject has the right to obtain from the data controller the restriction of processing when one of the following applies:
  
  i. the accuracy of the personal data is contested, for the period necessary for the data controller to verify the accuracy of such personal data;
  ii. the processing is unlawful and the data subject opposes the erasure of the personal data and requests instead that its use be restricted;
  iii. although the controller no longer needs the personal data for the purposes of the processing, the personal data are necessary for the data subject to establish, exercise or defend legal claims;
  iv. the data subject has objected to the processing, pending verification of whether the legitimate reasons of the data controller prevail over those of the data subject.
  
  Right to oppose
  The data subject has the right to object at any time to the processing of personal data concerning him or her based on the legitimate interest of the Data Controller, including profiling. You also have the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling to the extent that it is related to such direct marketing.
  
  Right to data portability
  The data subject shall have the right to receive the personal data concerning him or her which he or she has provided to a controller in a structured, commonly used and machine-readable format and shall have the right to transmit those data to another controller without hindrance from the controller to which he or she has provided the data if:
  i. the processing is based on consent or on a contract;
  and
  ii. the processing is carried out by automated means. When exercising your rights with regard to data portability, you have the right to obtain the direct transmission of your personal data from one controller to another, if technically feasible.
  
  Right to lodge a complaint with the competent Supervisory Authority
  In the event that the interested party believes that the processing of his/her personal data is carried out in contrast with the provisions of EU Regulation 2016/679, he/she may lodge a complaint with the competent Supervisory Authority for the protection of his/her rights.
  

• How can you change your preferences or revoke consents?

  At any time, you may check, modify or revoke your consents in relation to the purposes referred to in letter (c) ("Direct Marketing" “Push Notification” and "Profiling") (including by declaring that you do not wish to receive commercial information via e-mail and/or instant messaging) and/or request that your Data not be used for the purpose referred to in letter (b) ("Personalized assisted selling").
  
  For those registered through the website https://www.tezenis.com/uk/ these operations it will be possible to:
  

  • through the account used for registration, in the section dedicated to your privacy preferences;
  • by contacting the e-mail address privacy@oniverse.it or the Data Protection Officer at dpo@oniverse.it
  • By contacting our customer service.
  
  

  For members in Tezenis stores, through the assistance of sales staff, these operations will be possible:

  • by creating an account on the https://www.tezenis.com/uk/ page using the same details provided for registration;
  • by contacting the e-mail address privacy@oniverse.it address or the Data Protection Officer at dpo@oniverse.it
  • By contacting our customer service

• How to contact Calzedonia S.p.A. and Calzedonia UK LTD to exercise Data Subject’s rights?

  Customers may exercise their rights by writing to the Data Controllers at the address below:
  Calzedonia S.p.A. with registered office in via Portici Umberto Primo 5/3, Malcesine (Verona, Italy) and administrative headquarters in Via Monte Baldo n. 20 Dossobuono di Villafranca (Verona, Italy)
  Calzedonia UK LTD with registered office at Spirella House, 266-270 Regent Street, London, W1B 3AH, UK.
  You can contact Calzedonia S.p.A. and Calzedonia UK LTD by sending a communication to the following address: privacy@oniverse.it
  

• How to contact the Data Protection Officer of Calzedonia S.p.A.?

  You can contact the Data Protection Officer by sending a communication to the following address: dpo@oniverse.it
  

• How can you be informed of any changes to this Privacy Policy?

  This Privacy Policy may be amended and updated if changes are made to the way we process your Data or to the other information provided to you herein. Any changes will guarantee, in any case, the full protection of your rights. If changes are made that may limit the guarantees for the protection of your Data or your rights compared to the current version, before the processing of your Data begins according to the new methods, you will be promptly informed through the contacts provided to us and you will be guaranteed the right to cancel from the Tezenis Talent Loyalty Program, at any time, change your consents and preferences. In any case, we invite you to consult from time to time the updated Privacy Policy published on the https://www.tezenis.com/uk/ website.