You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "Tezenis" account. If you have not registered with tezenis.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
The modification of orders is, unfortunately, not possible in our system. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
When placing your order, you will be able to enter code into the "Promotional Code" box in your Shopping bag. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.
We would like to advise you to check your e-mail to see if the order might have been partially shipped. In this case, you were charged only for the items that were delivered to you. If this is not the case, please contact our Customer Service.
You can use our Bra Guide to discover the right bra size and the right style for any occasion.