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Customer Service
Frequently asked questions
Orders
Deliveries
Returns
Refunds
Payment
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Account
Hello, how can we help you?
Find your answer in our categories.
Refund
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How will I receive a refund for the goods returned via courier?
The refund will be made using the payment method chosen for the online purchase.
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When will I receive a refund for the goods returned via courier?
The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier or to a pick up point. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
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It's been 14 days and I still haven't received my refund, what can I do?
Write to us at hello@tezenis.com and we will check the reasons for what happened.
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My order was cancelled/partially shipped, when will I receive my refund?
We will start the refund procedure as soon as the warehouse confirms the cancellation of the item/order.
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My order was lost/returned to warehouse, how and when will I receive my refund?
If your package has been lost, we will start the refund process as soon as the courier confirms the loss. The refund will be made using the payment method chosen for the online purchase.
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There were some items missing in the order, how will I receive my refund?
Contact us at hello@tezenis.com and provide us with the codes of the items not received. Once approved, the refund will be made using the payment method chosen for the online purchase.
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Can I get the refund on a different credit card rather than the one I have used to make my online order?
No, the refund will take place on the same credit card used to pay for the online order.
