You can track your order by going to "Follow your order/return" where you can find the link to monitor your order on the courier's site. If you placed the order as a registered user, you can log into your account and track the order in your order history.

The modification of orders is, unfortunately, not possible in our system. If you do not want to keep the items, you can send the order back for free upon receipt. See the "Return" section for more information.

The delivery cost is $9 and you get free delivery for any order over $70.

Order before 6 AM (EST) and your goods will be delivered at your chosen address within 48 hours. Any orders made after that time will leave our warehouses on the next business day. You can monitor your order any time through the tracking you received per email. We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

Yes, you can always change your mind on tezenis.com and return them free of charge through the online return procedure. The returned items must be sent back in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase. You can learn more in our Conditions of Sale under article 8 or in our Return Section.

Shortly after filling out the return form on your "Follow your order/return" page, you will be able to download the return label which will allow you to return your items completely free of charge.

Tezenis offers the gift wrapping service. During checkout you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.

You can always contact us via webform, phone, chat, or by writing to hello@tezenis.com. Customer Service is active from Monday to Saturday from 01:00 AM to 05:00 PM, all year long except the following holidays:
January 1st
January 6th
Easter Monday
May 1st
May 30th
Corpus Christi
August 15th
November 1st
November 18th
24-25-26 December
December 31st

* The aforementioned times may be subject to change during periods of intense activity.