Hello, how can we help you?
Find your answer in our categories.
Find your answer in our categories.
You can track your order by going to "Follow your order/return" where you can find the link to monitor your order on the courier's site. If you placed the order as a registered user, you can log into your account and track the order in your order history.
The modification of orders is, unfortunately, not possible in our system. If you do not want to keep the items, you can send the order back for free upon receipt. See the 'Return' section for more information.
The delivery cost is $9 and you get free delivery for any order over $70.
Order before 6 AM (EST) and your goods will be delivered at your chosen address within 48 hours. Any orders made after that time will leave our warehouses on the next business day. You can monitor your order any time through the tracking you received per email. We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.
Yes, you can always change your mind on tezenis.com and return them free of charge through the online return procedure. The returned items must be sent back in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase. You can learn more in our Conditions of Sale under article 8 or in our Return Section.
Shortly after filling out the return form on your "Follow your order/return" page, you will be able to download the return label which will allow you to return your items completely free of charge.
Tezenis offers the gift wrapping service. During checkout you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.
The Customer Service is active all year long except for the following holidays:
NEW YEAR’S DAY 01 JAN
EPIPHANY 06 JAN
EASTER
EASTER MONDAY
LABOUR DAY 01 MAY
CORPUS CHRISTI
THE ASSUMPTION 15 AUG
ALL SAINTS’ DAY 01 NOV
CHRISTMAS DAY 25 DEC
ST. STEPHEN’S DAY 26 DEC