Returns Faq page

You have up to 15 days from delivery to change your mind and make your return request.

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Yes, You can always change your mind on tezenis.com and return them free of charge through the return online procedure that you can find on your order status page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase. Please see our returns policy under clause 8 of the General Conditions of Sale for more information.

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If you need to return one or more items, you have to follow these easy steps:

• - Go to Order Status or your My Tezenis page
• ‐ Fill in the Online Returns Form
• ‐ Book the UPS express courier to collect the package from your chosen address. Tezenis will bear the cost of the return from your address to our warehouse in Verona
• ‐ The refund will be made in less than 14 days (for orders made with a Credit Card, Pre-paid Card and PayPal).
• ‐ Remember, the products returned must be sent back to the Vendor in a single shipment.

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No, you can return your item free of charge and get a refund but you can't change it.

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The return-form cannot be modified online after it has been completed and sent. However, if you have forgotten to include any articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please make sure that all the articles you wish to return are in a single delivery.

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Yes, this is possible. Make sure that the return-authorization for each individual order is included in the package.

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If you change your mind and you don’t want to return the items anymore, you just don’t have to contact UPS courier to book the collection of your return parcel.

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The refund will be made using the payment method chosen for the online purchase. The refund will be made in less than 14 days (for orders made with a Credit Card, Pre-paid Card and PayPal).

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No, the refund will take place on the same credit card used to pay for the online order.

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No, we take care of the delivery fee. To know more about our return policy click here

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