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Returns
You can always change your mind on tezenis.com and return them free of charge through the return online procedure that you can find on the Follow your order / return page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase. Please see our returns policy under clause 8 of the General Conditions of Sale for more information.

Return to store
  • Is in-store return free of charge?

    In-store return is always free of charge.

  • How can I return my online order to a Tezenis store?

    If you want to return your items to a Tezenis store, follow these steps:
    1 go to the Follow your order / return page or to your account
    2 click on "Request online return", fill out the return form online and select "Return to store"
    3 prepare the package and take it to the selected store
    4 you will be refunded via the payment method you originally used to place your online order.

  • How can I return my items to Tezenis store?

    You can find all the details of your order by accessing the FOLLOW YOUR ORDER/RETURN section. Once you enter this section with your surname and order number, click on "RETURN REQUEST" button and complete the form by selecting the item, the quantity, and the reason of the return. At the end of the process, you will obtain the Return Authorization. Please wait 1 day before taking the parcel and the Return Authorization to the selected store. Remember that from the moment you filled in the online return application, you have 10 days to go to the selected store. Please kindly note that stores can't refund you in cash. The refund will always be made with the same method of payment chosen at the time of purchase.

  • Can I change the selected store after filling in the return form online?

    It is not possible to change the store for return once you have completed the return procedure online.

  • Can I exchange the items from my online order in a Tezenis store?

    This option is not available. You can return the items you do not want to keep for free and place a new order.

Return with the carrier
Return at a pick-up point
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