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Customer service

Express delivery

1-2 working days, delivered with UPS Express, 8,95€

Standard delivery

within 3-4 working days, delivered with UPS Standard, 4,95€

Delivery to store

5 working days, FREE

Delivery to store
Courier delivery
  • How much is shipping and who delivers my order?

    The cost of express delivery with UPS Express is 8,95€. The cost of standard delivery with UPS Standard is 4,95€ and you get free delivery for any order over 55€.

  • What is the delivery time for my online order with express delivery?

    Express: Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 1-2 working days.
    Standard: Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 3-4 working days.
    Any orders made after that time will leave our warehouses on the next business day. You can monitor your order through the tracking number you received in your email.
    We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

  • I have not received my order yet, what should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on, you can directly access the Follow your order / return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order clicking on "Monitor the shipping of your order".

  • Can I place an order online and ship it to another country?

    Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

  • Can I choose the time and date of delivery?

    No, make sure that someone is present at the chosen delivery address.