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Disney Pyjama Party!
Hello, how can we help you?

Find your answer in our categories.

Hello, how can we help you?

Find your answer in our categories.

Frequently asked questions
  • I have not received my order yet. What should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you are not registered on tezenis.com, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    Currently, all orders placed on Tezenis.com cannot be modified or canceled. You can return your order free of charge if you are not satisfied with the items received. For more information please consult the Returns section.

  • How much do I have to pay for the shipping of my order?

    The cost of express delivery 8,95€, whilst the standard delivery costs 4,95€ and you get free delivery for any order over 40€. Delivery to store is completely free of charge.

  • What is delivery time for my online order?

    Express: Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 1-2 working days. Standard: Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 3-4 working days. Any orders made after that time will leave our warehouses on the next business day. You can monitor any time your order through the tracking you received per email. We inform you that, concurrently with special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

  • Can I return the items bought online?

    Yes, you can always change your mind and return your items free of charge through the return online procedure that you can find on your Follow your order/return page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

  • How and when will I receive a refund for my return?

    The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 business days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

  • Can I purchase an e-gift card online?

    You can buy an e-Gift Card following this link.

  • Can I receive my order in a gift package?

    Tezenis offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.

  • When can I contact Customer Service?

    Customer Service is active all year long except the following holidays

    NEW YEAR’S DAY 01 JAN
    EPIPHANY 06 JAN
    EASTER
    EASTER MONDAY
    LABOUR DAY 01 MAY
    CORPUS CHRISTI
    THE ASSUMPTION 15 AUG
    ALL SAINTS’ DAY 01 NOV
    CHRISTMAS DAY 25 DEC
    ST. STEPHEN’S DAY 26 DEC

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