The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier or to a pick up point. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

In this case, we ask you to provide us with your bank account details. You can contact our Customer Service by chat, email or phone. The refund will be made in the shortest possible time and will not take longer than 14 days. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

Write to us at hello@tezenis.com and we will check the reasons for what happened.

We will start the refund procedure as soon as the warehouse confirms the cancellation of the item/order.

If your package has been lost, we will start the refund process as soon as the courier confirms the loss. The refund will be made using the payment method chosen for the online purchase.

Contact us at hello@tezenis.com and provide us with the codes of the items not received. Once approved, the refund will be made using the payment method chosen for the online purchase.

No, the refund will take place on the same credit card used to pay for the online order.

The initial shipping costs you have paid will only be refunded when you have returned all the items in your order. Therefore, if you return only some of the items you ordered and keep others, the initial shipping costs will not be refunded.