Frequently asked questions
Find your answer in our categories.
Find your answer in our categories.
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with tezenis.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from your FOLLOW YOUR ORDER/RETURN section within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The express delivery cost is 65 DKK. The standard delivery cost is 39 DKK and you get free delivery for any order over 399 DKK. The price for the pick-up point delivery is 55 DK.
Order before 12 noon (Italian time) and your goods will be delivered at your chosen address
within 48 hours (express delivery) or 5 working days (standard delivery and pick-up point). Any
orders made after that time will leave our warehouses on the next business day. You can monitor
your order through the tracking link you received in your email.
We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order
can be slightly delayed. This delay is due to the high number of shipments. For further
information please contact our Customer Service.
Yes, you can always change your mind and return your items free of charge through the return online procedure that you can find on your Follow your order/return page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.
The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the to the courier or to a pick up point. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
You can always contact us via webform, phone, chat, or by writing to hello@tezenis.com. Customer Service is active from Monday to Saturday from 08:00 to 20:00 all year long except the following holidays:
January 1st
January 6th
Easter Monday
May 1st
May 30th
Corpus Christi
August 15th
November 1st
November 18th
24-25-26 December
December 31st
* The aforementioned times may be subject to change during periods of intense activity.