Frequently asked questions

• I have not received my order yet, what should I do?

  You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "Tezenis" account. If you have not registered with tezenis.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

• I have just made an order online and want to change it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from your FOLLOW YOUR ORDER/RETURN section within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

• How much does delivery cost?

  The standard delivery cost is €4,95 and you get free delivery for any order over €55. The express delivery cost is €8,95.

• What is the delivery time for my online order?

  Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery) or withing 6 working days (standard delivery). Any orders made after that time will leave our warehouses on the next business day. You can monitor any time your order through the tracking you received per email.
  We inform you that, concurrently with special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

• Can I return the items bought online?

  Yes, You can always change your mind on tezenis.com and return them free of charge through the return online procedure that you can find on your FOLLOW YOUR ORDER/RETURN page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase. Please see our returns policy under clause 7 of the General Conditions of Sale for more information.

• The website gives me an error while inserting the zip code. What should I do?

  Please, make sure that you insert your zip code in the following format: NNN NN (example 831 06).

• How will I receive a refund for my return?

  The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier or to a pick up point.

• When can I contact Customer Service?

  Customer Service is active all year long except the following holidays
  
  NEW YEAR’S DAY 01 JAN
  EPIPHANY 06 JAN
  EASTER
  EASTER MONDAY
  LABOUR DAY 01 MAY
  CORPUS CHRISTI
  THE ASSUMPTION 15 AUG
  ALL SAINTS’ DAY 01 NOV
  CHRISTMAS EVE
  CHRISTMAS DAY 25 DEC
  ST. STEPHEN’S DAY 26 DEC
  NEW YEAR'S EVE