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Payment
  • What are the accepted payment methods?

    On tezenis.com you can pay via:

    Visa
    MasterCard
    Amex Credit Card
    Prepaid Credit Card
    Paypal
    Klarna
    Apple pay
    Scalapay

  • Can I pay via bank transfer?

    Yes, by selecting "Klarna" in the checkout and by using your online banking data to pay safely.

  • Can I pay in instalments?

    Yes, you can pay in three monthly instalments of the same amount using Scalapay or Klarna Pay in 3 option. Whichever service you choose, the first instalment will be charged as soon as the purchase is completed, while the other two instalments will be charged in the following two months. Both Scalapay and Klarna will notify you about the payment a few days in advance.
    Scalapay and Klarna Pay in 3 are completely free services, as long as the instalments are paid within the deadline. In case one or more instalments are not paid within the deadline, you will be charged a late payment fee.

  • When is the amount charged on my credit card?

    For payments made via credit card and Paypal, the amount of your order will be charged only when your order is shipped.

  • Why does my payment seem to be charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld from the payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments are shipped from the warehouse.

  • Is my payment safe?

    Of course it is. Payment is completely secured by one of the most important global certificate authority which is TrustWave. Furthermore, all the information entered to make your purchase is in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and viruse controls. Navigation is completely safe.

  • Where can I find my invoice?

    Your invoice is ready for download in the Follow your order/return section on our website.

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