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Deliveries
1. Express delivery

48 hours, UPS Express courier, €8.95

2. Standard delivery

4 working days, UPS courier, €4.95

3. Delivery to a pick-up point

48 hours, €6.95

Courier delivery
  • How much is shipping and who delivers my order?

    The express delivery cost is €8,95. The standard delivery cost is €4,95 and you get free delivery for any order over €40. The delivery to the Access Point is €6,95. UPS will take care of your delivery. In the shipping confirmation email you will find the link at which you can track your package.

  • What is the delivery time for my online order?

    Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery, UPS pick-up point), or withing 2-4 working days (standard delivery). Any orders made after that time will leave our warehouses on the next business day. You can monitor your order any time through the tracking you received in your email.
    We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

  • I have not received my order yet, what should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on tezenis.com, you can directly access the Follow your order / return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order clicking on "Monitor the shipping of your order".

  • Can I make an order and send it to a different country from my own?

    Make sure you place your order from the Tezenis website of the same country you would like to ship to. Also remember that the billing address and shipping have to correspond to the same country.

  • Can I choose the time and date of delivery?

    No, make sure that someone is present at the chosen delivery address.

  • Can I have my order delivered to a UPS Access Point ™?

    You can select a UPS Access Point ™ of your choice in the checkout before proceeding with the payment and pick up your order at a convenient time. You will receive a confirmation email as soon as your order has been delivered to the selected UPS Access Point ™. When collecting the parcel, please remember to bring along an official identification document in case it is required by the UPS Access Point™ staff.

  • I didn't collect my order from the UPS Access Point™ on time. How can I receive a refund?

    If you do not collect the parcel within 10 days, it will be returned to sender. You will receive an email informing you of the refund via the same payment method used when placing the order. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

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