Hello, how can we help you?
Find your answer in our categories.
Find your answer in our categories.
You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you are not registered on tezenis.com, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.
The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from the Follow your order/return page within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The express delivery cost is €8,95. The standard delivery cost is €4,95 and you get free delivery for any order over €60. The delivery to the Access Point is €6,95.
Order by 12pm and your goods will be delivered to your chosen address or to UPS Access Point™ within 48 hours. Any orders placed after 12pm will leave our warehouses the next working day. If you chose in-store delivery, you will receive an email as soon as your package is ready for collection.
Yes, you can always change your mind on tezenis.com and return the items free of charge through the return online procedure that you can find on your Follow your order/return page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.
You will be refunded through the original payment method. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
Shortly after filling out the return form on your Follow your order/return page, you will be able to download the return label which will allow you to return your items completely free of charge.
You can use our Bra Guide to discover the right bra size and the right style for any occasion.
Customer Service is active all year long except the following holidays
NEW YEAR’S DAY JAN 1ST
EPIPHANY JAN 6TH
EASTER
EASTER MONDAY
LABOUR DAY MAY 1ST
CORPUS CHRISTI
THE ASSUMPTION AUG 15
ALL SAINTS’ DAY NOV 1ST
CHRISTMAS DAY DEC 25TH
ST. STEPHEN’S DAY DEC 26TH