Tezenis Club

8. Accumulation and Use / Conversion of Points

Loyalty points will be automatically credited to the Customer's Card upon completing missions, games, and other activities available in the app and reserved for Tezenis Club program members.

Connecting the Card to the e-commerce account and/or app account must be performed by the Customer only once. Subsequently, this association will be saved by the system and used for future purchases and activities.

Accumulated points can be converted into discount coupons exclusively through the Tezenis app. To do this, the Customer must access their profile and select the available coupon. Each coupon offers a 10% discount in exchange for converting 100 points, usable for a purchase with a minimum value of 99 RON.

Coupons are valid for 30 (thirty) days from the conversion date. They may be combined with ongoing promotions, but cannot be used for purchasing products that are already discounted.

To use the coupon in physical stores, the Customer must identify themselves before the receipt is issued by presenting the Card or providing the associated identification details (first and last name, email address, or phone number).

In the case of purchases made through the e-commerce website or the app, the Customer must log into their account using their personal access data.

In the absence of Customer identification according to the procedures above, points cannot be awarded and coupons cannot be used, nor will it be possible to subsequently request retroactive crediting of points or application of benefits.

The Customer can check their points balance at any time in participating Tezenis stores, as well as on the e-commerce website or in the Tezenis app.

The Organizer reserves the right to organize, at its own discretion, temporary promotional initiatives, such as, by way of example, point accumulation campaigns with multipliers (e.g., double points or triple points), which will be communicated through methods deemed appropriate.

The Card does not constitute a payment instrument. Accumulated points have no monetary value, cannot be exchanged for cash or products, and cannot be transferred to third parties.

Accumulated and unused points are valid for 24 (twenty-four) months from the crediting date, after which they will be automatically canceled.

The Customer may receive notifications through the app or contact details provided to remind them to use their points before they expire.

9. Benefits

Customers holding the Tezenis Club Card benefit from numerous exclusive advantages, including discounts, promotions, reward campaigns, and dedicated special initiatives, which will be communicated and promoted periodically.

To benefit from the program's advantages, the Card must be presented at the time of purchase.

The loyalty program is structured into two categories of benefits:

• • Benefits available to all Loyalty members;
• • Exclusive benefits available to Tezenis app users.

Benefits for all Loyalty members

• • Welcome Coupon upon registration in the loyalty program – 10% discount valid for 7 days.
• • 20% Birthday Discount, valid for 30 days from the birth date, combinable with other promotions, but not applicable to products already discounted;
• • Electronic Receipt, sent via email and permanently available in the Tezenis app;
• • Delivery and Returns at the price of 5 RON;
• • Access to dedicated discounts and events;
• • Exclusive Member Days;
• • Priority Customer Care service;
• • Free Delivery Days.

Exclusive benefits for Tezenis app users

• • One coupon for every 100 accumulated points;
• • Games and missions through which points and rewards can be earned;
• • Early access to discount campaigns.

10. Interruption of the Program – Card Deactivation – Miscellaneous

Tezenis S.p.A. reserves the right to modify, suspend, or terminate, at any time and at its own discretion, the Tezenis loyalty program and related services. Any modification, suspension, or termination of the program will be appropriately communicated by publishing an announcement on the website www.tezenis.com/ro/en, in the Tezenis app, and/or in participating stores.

Without prejudice to any other rights provided by law, including the right to claim compensation for potential damages, Tezenis S.p.A. may revoke the Customer's right to use the Card and deactivate it if used in violation of the provisions of these Regulations, for fraudulent purposes, or in an abusive manner or one that damages the image and brand of Tezenis.

Also, with prior notification to the Customer, Tezenis S.p.A. reserves the right to deactivate the Card and its associated registration if the Card is not used or the Customer remains inactive. In case of revocation or deactivation of the Card, the Customer will no longer be able to benefit from the advantages and services offered through the Tezenis loyalty program.

Tezenis S.p.A. is not liable for direct or indirect consequences generated by possible malfunctions of the loyalty program that are not attributable to it.

Furthermore, Tezenis S.p.A. is not liable for the fraudulent, improper, or abusive use of the Card.

11. Information on Personal Data Processing

For information regarding personal data processed for the purpose of participating in the loyalty program, please consult the Privacy Policy, section "Why do we use your data?", subsection "Tezenis Club Loyalty Program".

12. Contacts

The Customer may request withdrawal from the loyalty program at any time by:

• • submitting a request to the Customer Care service at the email address hello@tezenis.com; or
• • accessing the page www.tezenis.com/ro/en/loyaltylanding/.

For any other information regarding the Tezenis Loyalty Card, the Customer can:

• • consult the website www.tezenis.com/ro/en/ ;
• • send an email to hello@tezenis.com; or
• • contact any participating Tezenis store.

Updated: 01/09/2026