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Payment
  • What are the accepted payment methods?

    On tezenis.com you can pay via:

    - Credit Card
    - Paypal
    - Apple Pay (only on Apple devices)
    - Gift Card / e-Gift Card

  • Can I pay with cash or bank transfer?

    At the moment it is not possible to pay with cash or bank transfer.

  • Can I pay my order with a Gift Card bought in a store?

    Yes, the Gift Cards bought in our physical stores can be used online on tezenis.com. You will need to enter the card number and the PIN code in the appropriate boxes at checkout. The PIN code can be found by scrubbing the silver box on your card.

  • When is the amount charged on my credit card?

    For payments made via credit card, Paypal and Apple Pay, the amount of your order will be charged only when your order is shipped.

  • Why does my payment seem to be charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld from the payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments are shipped from the warehouse.

  • Is my payment safe?

    Of course it is. Payment is completely secured by one of the most important global certificate authority which is Comodo. Furthermore, all the information entered to make your purchase is in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.

  • Where can I find my invoice?

    Your invoice is ready for download in the Follow your order/return on our website.

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