In-store return is always free of charge.
If you want to return your items to a Tezenis store, follow these steps:
1 go to the Follow your order / return page or to your account
2 click on "Request online return", fill out the return form online and select "Return to store"
3 prepare the package and take it to the selected store
4 you will be refunded via the payment method you originally used to place your online order.
It is not possible to change the store for return once you have completed the return procedure online.
This option is not available. You can return the items you do not want to keep for free and place a new order.
Return by courier is always free of charge.
If you want to return your items by courier, you have to follow these easy steps:
1 go to the Follow your order / return page or to your account
2 click on "Request online return", fill out the return form online and select "Return with carrier"
3 book the UPS express courier to collect the package from your chosen address. Tezenis will bear the cost of the return from your address to our warehouse
4 you will be refunded via the payment method you originally used to place your online order once your items have arrived to our warehouse and your return has been approved.
Remember, the products returned must be sent back to our warehouse in a single shipment.
We cannot process an exchange, but you can return your item for free and start a new order.
You have up to 14 days from delivery to change your mind and make your return request.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
You can find the label by clicking on Follow your order/return and entering your order number and last name. Select "Return" and then click on the "Download the label" box.
The return form cannot be modified online after it has been completed and sent. However, if you have forgotten to include any articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please, make sure that all the articles you wish to return are in a single delivery.
If you change your mind and you don’t want to return the items anymore, you just don’t have to contact the courier or take the items to the store.
Return at a pick up point is always free of charge.