Tezenis Club

7. How it Works

The Card will allow the customer to benefit from discounts, promotional operations, and dedicated special initiatives, which will be appropriately advertised and communicated from time to time. The Customer can take advantage of the dedicated benefits simply by showing their Card to the store staff or by accessing the dedicated area on the website www.tezenis.com/cy/ or via the specific APP.

Communications strictly necessary for the operation and administration of the Loyalty Programme (including, for example, registration confirmation, cancellation, allocation of benefits, discounts or rewards) will be sent to the contact details provided by the Customer during registration. Such communications are necessary for the provision of the Loyalty Programme.

Any other communications, including marketing and promotional communications, shall be sent in accordance with applicable data protection legislation and subject to the Customer’s consent where required Customers who log into their account on the Tezenis app will have access to all the benefits provided by the Tezenis Loyalty program. For the complete list of benefits provided by the program, please refer to section 9 of the regulations ("Benefits").

8. Earning and Use/Conversion of Points

Loyalty points will be automatically credited to the customer's Card upon completion of missions, games, and other activities available on the App and reserved for members of the Tezenis Club program.

The connection of the Card to the e-commerce account and/or the App account must be performed by the Customer only once; this link will subsequently be stored by the system for the purpose of future purchases and activities.

Accumulated points can be converted into discount coupons exclusively through the "Tezenis" App. To do so, the Customer must access their profile and select the available coupon. Each coupon will entitle the holder to a discount of Euro 5.00 (five/00) upon conversion of 100 points, applicable against a minimum spend of Euro 10.00 (ten/00). Coupons will be valid for 30 (thirty) days from the date of conversion; they can be combined with any ongoing promotions but cannot be used for the purchase of items subject to seasonal sales, promotional discounts, or products already marked with a crossed-out price.

In order to use the coupon at points of sale, the Customer must identify themselves before the receipt is issued by presenting the Card or by providing identification details (first and last name, e-mail address, or phone number associated with the Card). In the case of purchases made via e-commerce or the App, the Customer must log into their account using their personal credentials.

Failure to identify the Customer in accordance with the procedures indicated above will not allow either the crediting of points or the use of coupons, it being understood that it will not be possible to retroactively request the crediting of points or the application of benefits.

The Customer can check their points balance at any time at participating "Tezenis" stores, as well as through the e-commerce website or the "Tezenis" App.

The Promoter reserves the right to offer, at its sole discretion, temporary promotional initiatives such as, by way of example, points accumulation campaigns with multipliers (such as double or triple points). Such promotional initiatives, including their applicable conditions, duration and any relevant restrictions, will be communicated to customers through appropriate communication channels, including the Tezenis website, the Tezenis App, the customer account and/or other available channels.

The Card does not constitute a payment instrument. Accumulated points have no cash value, are not convertible into cash or products, and are non-transferable to third parties.

Earned and unused points will be valid for 24 (twenty-four) months from the date of crediting; after this period, they will be automatically cancelled. The Customer may receive reminder communications via the App or the contacts provided, aimed at encouraging the use of points before they expire.

9. Benefits

Customers holding the Tezenis Club Card will have access to numerous exclusive benefits, including discounts, promotions, prize operations, and dedicated special initiatives, which will be appropriately communicated and promoted from time to time.

To take advantage of the benefits provided by the program, it will be necessary to present the Card at the time of purchase.

The Loyalty program is divided into:

• • Benefits for all Loyalty members;
• • Exclusive benefits available to Tezenis App users.

Benefits for all Loyalty members:

• • 20% Birthday Discount, valid for 30 days from the date of birth, combinable with any ongoing promotions but cannot be used for the purchase of items subject to seasonal sales, promotional discounts, or products already marked with a crossed-out price.
• • Electronic Receipt, sent via e-mail and always available in the App;
• • Exclusive Member Days;
• • Priority Customer Service;
• • Member Days esclusivi;
• • Free Shipping Days.

Exclusive benefits for Tezenis App users:

• • A coupon for every 100 accumulated points;
• • Games and missions to earn points and rewards;
• • Early access to sales.