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Free delivery over £40
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Deliveries

  • How much does delivery cost?

    The cost of express delivery is £4.99, whilst standard delivery costs £2.99. You get free delivery for any order over £40. Delivery to store is completely free of charge.

  • Who delivers my order?

    If you select express delivery, your order will be delivered by UPS. If you select standard delivery, Hermes will take charge of the delivery. In the shipping confirmation email you will find the link to track your package.

  • What is the delivery time for my online order with express delivery?

    Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 48 hours. Any orders made after that time will leave our warehouses on the next business day. You can track your order at any time with the tracking number you received per email. We inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be slightly delayed due to the high number of shipments. For further information please contact our Customer Service.

  • What is the delivery time for my online order with standard delivery?

    Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 4-5 business days. Any orders made after that time will leave our warehouses on the next business day. You can track your order at any time with the tracking number you received per email. We inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be slightly delayed due to the high number of shipments. For further information please contact our Customer Service.

  • Can I make an order and send it to a different country from my own?

    Make sure you place your order from the Tezenis website of the same country you would like to ship to. Also remember that the billing and shipping addresses have to be in the same country.

  • I have not received my order yet, what should I do?

    If you did not receive your order within expected time, check the delivery status in the Order status section.

  • Can I choose the date and time of delivery?

    No, make sure that someone is present at the chosen delivery address.

  • What is the delivery time to store?

    Store delivery will take 3 to 5 working days from the date of shipment to arrive at the point of sale you have selected. We inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be slightly delayed due to the high number of shipments. When your order arrives in the store, you will receive a confirmation email. For further information please contact our Customer Service.

  • What should I present in store to collect my order?

    Please come to the store with the printed confirmation email and your identity card.

  • Can I send someone else to pick up my order?

    Any person can come to the store and pick up the order with the printed confirmation email and a copy of your identity card.

  • How long will my order be held at the store?

    We inform you that from the day of delivery of the order in store you have 10 working days to collect it. For additional time, please contact our customer service. After 10 working days the order will be canceled and you will receive a refund.

You haven't found the right answer to your question, please contact our Customer Care!

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