The stores of our brand are currently adapting to the containment measures of the COVID-19 virus. We are sorry to inform you that the service of delivery and return of online orders in our stores is temporarily suspended, as our stores are currently closed. Therefore, delivery and return will be possible only via courier until further notice.
The cost of express delivery is £9.50, whilst standard delivery costs £4.00. You get free delivery for any order over £40. Delivery to store is completely free of charge. We would like you to inform you that any shipping costs paid upon checkout already include import duties, and there are not any additional fees to pay to receive your parcel.
If you select express delivery, your order will be delivered by UPS. If you select standard delivery, Hermes will take charge of the delivery. In the shipping confirmation email you will find the link to track your package.
If you pay extra import duties, please keep your proof of payment and contact Customer Service for assistance.
Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 48 hours. Any orders made after that time will leave our warehouses on the next business day. You can track your order at any time with the tracking number you received per email. We inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be slightly delayed due to the high number of shipments. For further information please contact our Customer Service.
Order before 12 noon (Italian time) and your goods will be delivered at your
chosen address within 10 working days. Any orders made after that time
will leave our warehouses on the next business day. You can track your order
at any time with the tracking number you received per email. We inform you
that during some special events (Sales, Black Friday, Cyber Monday, etc.)
the processing of your order might be slightly delayed due to the high
number of shipments. For further information please contact our Customer
Service.
Make sure you place your order from the Tezenis website of the same country you would like to ship to. Also remember that the billing and shipping addresses have to be in the same country.
If you did not receive your order within expected time, check the delivery
status in the Order status section.
No, make sure that someone is present at the chosen delivery address.
Store delivery will take 3 to 5 working days from the date of shipment to
arrive at the point of sale you have selected. We inform you that during
some special events (Sales, Black Friday, Cyber Monday, etc.) the processing
of your order might be slightly delayed due to the high number of
shipments. When your order arrives in the store, you will receive a
confirmation email. For further information please contact our Customer
Service.
Please come to the store with the printed confirmation email and your
identity card.
Any person can come to the store and pick up the order with the printed
confirmation email and a copy of your identity card.
We inform you that from the day of delivery of the order in store you have
10 working days to collect it. For additional time, please contact our
customer service. After 10 working days the order will be canceled and you
will receive a refund.
You haven't found the right answer to your question, please contact our Customer Care!