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Deliveries

  • IMPORTANT INFORMATION ON SHIPMENTS AND RETURNS - COVID-19

    The stores of our brand are currently adapting to the containment measures of the COVID-19 virus. We are sorry to inform you that the service of delivery and return of online orders in our stores is temporarily suspended, as our stores are currently closed. Therefore, delivery and return will be possible only via courier until further notice. We inform you that, given the elevated number of orders registered in this period, your purchase may be delayed on shipping. Our team is safely giving their best to complete the orders as soon as possible!

  • I have placed an order, but it has not been shipped yet, could you update me?

    Do not worry! We have slowed down the processing of orders because of the problems related to the COVID-19 emergency. If you have received the order confirmation email, it means that our system has correctly obtained it and will be processed as soon as possible, according to the measures issued by the Italian Government for the Covid-19 emergency. We remind you that the amount of your order will initially be committed to your credit card, but only after the shipment confirmation will it be actually withdrawn.

  • I have to return my order, how can I proceed?

    The return at our stores is currently suspended. It remains available by courier, but with possible limitations, therefore we have extended the deadline for returning orders online to 60 days. We inform you that the approval of your return may suffer a slight delay.

  • I placed an order with delivery to the store. When could I pick it up?

    We inform you that we have temporarily closed our stores throughout the country, to actively contribute to the community. If you have an order waiting to be picked up at our store or at a collection point, it will wait for you until it reopens.

  • How much does delivery cost?

    The delivery cost is £4.99 and you get free delivery for any order over £40.

  • Who does deliver my order?

    UPS will take charge of your delivery. In the shipping confirmation email you will find the link in order to follow the tracking of your package.

  • What is the delivery time for my online order?

    Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 48 hours. Any orders made after that time will leave our warehouses on the next business day. You can monitor any time your order through the tracking you received per email. We inform you that, concurrently with special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

  • Can I make an order and send it to a different country from my own?

    Make sure you place your order from the Tezenis website of the same country you would like to ship to. Also remember that the billing address and shipping have to correspond to the same country .

  • I have not received my order yet, what should I do?

    If you do not receive your order within expected time, check the state of the delivery on the order status.

  • Can I choose the time and date of delivery?

    No, make sure that someone is present at the chosen delivery address.

You haven't found the right answer to your question, please contact our Customer Care!