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Disney Pyjama Party!
Hello, how can we help you?

Find your answer in our categories.

Hello, how can we help you?

Find your answer in our categories.

Frequently asked questions
  • I have not received my order yet. What should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you are not registered on tezenis.com, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • How much do I have to pay for the shipping of my order?

    The cost of the standard delivery is 4,95€ and is free for orders over 75€. The cost of express shipping is 9,50€.

  • What is delivery time for my online order?

    The expected delivery time is from 7 to 8 business days for standard, and 48h for the express delivery from the date of shipment. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.

  • Can I return the items bought online?

    Yes, you can always change your mind and return your items free of charge through the return online procedure that you can find on your Follow your order/return page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

  • How and when will I receive a refund for my return?

    The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 business days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

  • When can I contact Customer Service?

    Customer Service is active all year long except the following holidays

    NEW YEAR’S DAY 01 JAN
    EPIPHANY 06 JAN
    EASTER
    EASTER MONDAY
    LABOUR DAY 01 MAY
    CORPUS CHRISTI
    THE ASSUMPTION 15 AUG
    ALL SAINTS’ DAY 01 NOV
    CHRISTMAS DAY 25 DEC
    ST. STEPHEN’S DAY 26 DEC

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