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Customer service

Payment
  • What are the accepted payment methods?

    On tezenis.com you can pay via:

    Credit Card
    Paypal
    Apple Pay (only on Apple devices)
    Amazon Pay
    Google Pay
    Gift Card / e-Gift Card

  • Can I pay with cash or bank transfer?

    At the moment it is not possible to pay with cash or bank transfer.

  • When is the amount charged on my credit card?

    For payments made via credit card, Paypal and Apple Pay, the amount of your order will be charged only when your order is shipped.

  • Why does my payment seem to be charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld from the payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments are shipped from the warehouse.

  • Is my payment safe?

    The security of your payment is our priority. We implement industry-standard encryption protocols to safeguard your financial information during transactions. Our selected payment partners adhere rigorously to PCI DSS compliance standards for managing your card data. Additionally, our website uses high-assurance SSL certificates, reinforcing the defense of your sensitive information. You can trust that your payment information is handled with the highest level of care and protection.

  • Where can I find my invoice?

    Your invoice will be sent to your email address once the order is shipped. You will also have the option to resend it from your order details if you have an account or from the Follow your order/return at the bottom of our website by clicking the resend button.

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