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Orders Faq page

  • I have not received my order yet, what should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on tezenis.com, you can directly access the Follow your order / return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order clicking on "Monitor the shipping of your order".

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

  • Is registration necessary to order online?

    It is not necessary to be registered, you can always place your order as a guest.

  • How can I contact Customer Service?

    You can contact our Customer Service team by email, phone or chat. For any urgent questions, please consult the Frequently asked questions.

  • Can I place an order by phone?

    Currently, we don't offer this kind of service.

  • I have a promotional code/discount. How can I use it online?

    While placing your order online, make sure to enter the code in the "Promotional code" box. Remember to apply it before proceeding with the checkout. We remind you that for each purchase you can use only one promotional code.

  • Can I return the items bought online?

    You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the Follow your order / return section. In order to log in, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "Request online return" button and should complete the form by selecting the item, the quantity, and the reason. The return is possible with the carrier or by selecting the return-to-store option. If you selected the return with courier, please don't forget to print out your return label. For more information, please consult our Returns section.

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