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Orders Faq page

  • IMPORTANT INFORMATION ON SHIPMENTS AND RETURNS - COVID-19

    The stores of our brand are currently adapting to the containment measures of the COVID-19 virus. We are sorry to inform you that the service of delivery and return of online orders in our stores is temporarily suspended, as our stores are currently closed. Therefore, delivery and return will be possible only via courier until further notice. We inform you that, given the elevated number of orders registered in this period, your purchase may be delayed on shipping. Our team is safely giving their best to complete the orders as soon as possible!

  • Can I buy online?

    Yes, make sure that you select your country's flag in the lower left corner to go to your country's website. If the shopping bag icon is not visible next to your country, it means we're still not available online. Subscribe to our Newsletter to be among the first to know when we will be!

  • I have just made an order online and want to change it, what can I do?

    It is not possible to make changes to orders made at tezenis.com. Therefore, it is not possible to change the quantity/size and/or add/remove items.

  • I have just made an order online and want to cancel it, what can I do?

    Currently, all orders placed on Tezenis.com cannot be modified or canceled. You can return your order free of charge if you are not satisfied with the items received. For more information please consult the "Returns" section.

You haven't found the right answer to your question, please contact our customer service via email or via toll-free number 08002797078